I had a recent experience
I had a recent experience with tech support, and overall it was pretty smooth and professional. They handled everything quickly, which was nice. But, as an older person, I got a bit anxious when I saw the cursor stuck at 48% for about five minutes. It made me nervous, wondering if something had gone wrong. I think it would've been really helpful if the technician had asked for my phone number at the start. That way, I would've felt more reassured knowing they could reach out if there were any issues. Overall, it went well, but a little more communication would have eased my worries.
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