Headway.co

I really enjoy working with

I really enjoy working with my therapist; she's genuinely amazing. But the hassle with Headway has been exhausting. Since December, it’s been a constant battle over charges—sometimes they're inconsistent, sometimes they're just plain wrong. And the response? Slow and unhelpful. Every time I explained the issue, I got shuffled around to different representatives, none of whom seemed able to actually resolve anything. I've shown proof, talked with my insurance, and was even promised a refund for overcharges, but after three weeks, nothing. Insurance tried reaching out, but apparently, there's no direct line to their finance team. It's frustrating and expensive with little accountability or problem solving. I really can't recommend them after all this mess.

I used Headway to find

I used Headway to find mental health support, but it was a rough ride. It’s got some troubling issues that make me wonder if it’s worth it. Confidentiality seems like a distant concept there. I've heard they peek into private therapy notes and appointment reasons, all without asking. They even use AI to sift through sensitive stuff for their own purposes. Transparency is missing—providers don’t know how their notes are used. Some even faced retaliation for speaking up, like getting locked out or having their professional reputation hurt. They’ve reportedly snooped into financial info without consent, which is just unsettling. They promise support and compliance, but the reality feels off. For anyone considering this platform, think twice about how it handles privacy and data.

It feels like a scam

I've been dealing with Headway for a while now, since my partner's therapist uses them for billing. Therapy sessions were smooth sailing, paying our usual co-pay without a hitch. But recently, things went south. We began receiving bills for the entire session cost, not just the co-pay. Checked with our insurance; nothing changed, and the therapist remains in-network. Trying to resolve this was frustrating—no phone number, only their online ticket system. We submitted a ticket, and they eventually acknowledged the co-pay error but offered no refund. Weeks later, more full-price bills appeared for three sessions. Another ticket opened, they're "investigating," but my hopes are low. We're owed around $700 and considering a bank chargeback. Honestly, steer clear of Headway; it feels like a scam.

I began therapy through Headway

I began therapy through Headway in March 2025, thinking everything was sorted with my insurance. But after five sessions, I found out I was actually out-of-network since January, which was pretty surprising. I had checked with my insurance twice before diving into therapy, so you can imagine the shock when I got the bill. Headway admitted the mistake but didn’t refund the extra payments I made. It’s frustrating when your therapy gets tangled up in billing issues, especially when you’ve done your homework. And without live support, sorting things out becomes even harder. If you're using Headway, double-check everything—even if you think you're in the clear—because insurance stuff can change without you knowing. It was a rough experience for me.

Using Headway was a frustrating

Using Headway was a frustrating experience, especially with insurance involved. They charged me wrong multiple times and promised a refund, but nothing came through. When I tried to sort it out, they said they wouldn't file with insurance until insurance told them to, which was just confusing and felt off. It's been months and they're still holding onto my money, making me wonder if they're just trying to scam people. If you're thinking about using them, especially with insurance, I'd be really careful. The whole thing felt like a mess and I wouldn't want anyone else to go through it. It's not worth the hassle and stress, trust me on that.

Pretty frustrating experience

I recently had a pretty frustrating experience with Headway. They mixed up my insurance info and billed an old plan for over a month, which was super inconvenient. It took them forever to sort it out, and they even charged me for a session that should have been covered. Now I'm stuck waiting to see when I'll get my money back. The whole process was really annoying because there's no customer service number to call. You're just left sending emails and hoping someone responds. It feels like there's no rush on their side to fix things, and the support I did get wasn't helpful at all. It’s been a tough time dealing with them.

I've been with Headway since

I've been with Headway since last October, and everything seemed fine until now. Suddenly, six months in, they're billing me for two sessions because, apparently, they messed up filing the claims on time. It's frustrating because I should not have to pay for their mistake. I feel they should be the ones sorting this out with UMR, not me. Their support team hasn’t been helpful at all; responses are vague and seem like they’re trying to dodge responsibility. It's really disappointing to deal with such hassle when you’re just trying to get the services you signed up for. Honestly, I’d think twice before using Headway again – it’s just not worth the risk of unexpected charges.

Unfortunately, it was mess

Dealing with this company is like trying to solve a puzzle with missing pieces. They promise the world but fall short, especially when it comes to credentialing, which is supposed to be their bread and butter. It's a constant uphill battle—missteps in applications, poor communication, and unhelpful responses. You end up doing their work, like you're part of their team without the paycheck. It's beyond frustrating. If there were other affordable choices for credentialing, I'd jump ship in a heartbeat. But as a private practitioner, the options aren't exactly overflowing unless you're swimming in cash. It feels more like battling bureaucracy than getting actual help. They're just not up to par, unfortunately.

I’m seriously impressed

Okay, so here's the deal with Headway: they've totally streamlined how I deal with insurance and copays. I mean, billing used to be such a headache, but now they just handle it all. Plus, the way they manage communications? It's like they're reading my mind! And can we talk about their paperwork and personal policies? It's like they knew I wanted to go paperless and made it super easy. My office feels less cluttered, and I spend way less time on admin stuff. It's like they've taken a load off my shoulders, and I can actually focus on the important things now. I’m seriously impressed with how much smoother everything runs thanks to them.

I'm a licensed psychotherapist and

I'm a licensed psychotherapist and started using Headway for my practice. It's been pretty great. The platform is super user-friendly and helps me manage admin stuff quickly. This way, I get to spend more time with my clients rather than getting stuck in paperwork. The website's layout is clean and easy to navigate, making it easier for new clients to find me. Since joining, I've seen a noticeable increase in the number of clients reaching out. Overall, it's been a really positive experience and has definitely helped my practice grow.

Pretty good overall

I recently tried Headway and, honestly, it's pretty good overall. But there's one thing that really bugs me—verifying client insurance plans. It's been a bit of a hassle. I've gotten some wrong info before, which is frustrating. Other than that, the service is solid. The platform is user-friendly and the support team is responsive. They just need to tighten up on the insurance verification part. Fixing that would make it nearly perfect.

I’ve been using my insurance

I’ve been using my insurance for over a year without any issues, paying $25 per visit. But then my husband added me to his insurance, so I had double coverage. Suddenly, I get charged again by Headway, but this time based on the secondary insurance, which cost five times more! They retroactively applied the charges, and it feels like they’re just trying to squeeze more money out of me. This can't be right; it feels like theft and maybe even fraud. Really disappointed and frustrated with this situation.

So frustrating!

So frustrating! I signed up with Headway for therapy sessions, and right off the bat, they asked for my credit card info and charged me $117 per session, even though my insurance only requires a $20 copay. I thought I'd get refunded the overcharge, but it’s been over two months, and Headway still hasn’t submitted any of my claims. I tried reaching out multiple times, but they don’t have a call center—you can only submit online tickets. Each time, I get a different excuse: wrong insurance company, wrong state, needing permission from my insurance (which wasn’t true). My therapist even tried to help, but no luck. It feels like they have no reason to fix this since they've already overcharged me by nearly $300.

Pretty awesome platform

I gotta say, this platform is pretty awesome. It's super easy to use, and I never have to worry about session links disappearing or anything like that. Whenever there's an issue, they respond quickly and fix it. Honestly, if they offered referrals, I'd probably ditch all the other platforms and stick with this one. But since they don't, I still gotta use another platform to get new clients. So, until they start offering referrals, I can't make them my main platform.

Avoid this place

So, I signed up for therapy with high hopes, but it's been a nightmare. My therapist billed my sessions wrong, and suddenly, my insurance said they were out of network. When I tried to sort it out, my insurance company told me it's not true and asked for a contact number. Guess what? There isn't one. No way to reach them. I even left messages on their site and sent emails. Nothing. Crickets. What kind of mental health service has no customer support? Did some digging on BBB and Reddit, and turns out, this is a common issue. Financial mess and no one to assist. Avoid this place.

Using Headway has been a

Using Headway has been a game-changer for my practice. The support for compliant documentation is a massive help, making everything run smoother. However, I do find it frustrating that some CPT codes, like E/M codes, aren't usable outside regular hours and holidays. It means missing out on some income, which isn't ideal. But, on the bright side, not having to handle the admin tasks is a big relief. Balancing the pros and cons, the ease of documentation and reduced admin workload makes it worth it. Overall, it has simplified many aspects of my practice, even if it's not perfect.

Awful

Man, I used to be a huge fan of Headway. Been with them for nearly a year, and it was all good in the beginning. But now? Their customer service is just awful. There's no number to call, so you have to submit a ticket. And then you wait... and wait. It takes like 2-3 weeks just to get a response, and even then, no real solution. It's super frustrating. If you value your sanity, seriously, just avoid Headway. Not worth the headache.

Using Headway has been a

Using Headway has been a nightmare. I signed up, entered my insurance details (Insurance A), and started sessions once they confirmed I was in-network. After switching to Insurance B, Headway kept messing up my insurance info. They’d wait until the day of my session to say they couldn't confirm my insurance. Then, at the end of 2024, I got a notice saying my first session was denied because it was submitted under Insurance B, which wasn’t even active back then. I flagged this and found out they’d been submitting all my sessions wrong and overcharging me. While fixing it, they made another mistake and assigned the wrong insurance again. Sent them proof and got promised a refund. Weeks passed, no refund. When I followed up, I was bounced between reps who didn’t get my case. Then they gaslighted me, saying Headway is out-of-network with my plan. Turns out, they contacted the wrong insurance, never submitted my claim, and my actual insurance would've covered it. Their incompetence and deceptive practices caused me so much stress and financial strain. If you’re thinking about using Headway, just don’t.

I've been using Headway for

I've been using Headway for my private practice, and it's seriously made my life easier. Billing and insurance claims used to be such a headache, but now it's pretty smooth. The platform is super user-friendly, and I barely have any issues with rejected payments anymore. I can track everything easily—payments, claim statuses, all of it. I know exactly when I'll get reimbursed, which helps me plan better. Overall, it's helped me focus more on my clients instead of drowning in paperwork. Headway has definitely streamlined my billing process and made things run more smoothly. If you’re looking for less stress in managing your practice, give it a try!

I’ve been really enjoying the

I’ve been really enjoying the platform, it’s been a great tool for my needs. However, I feel like I could use a bit more guidance on how to get more referrals. I would love to chat with someone who can give me advice on boosting my referrals and making the most out of the platform. It’s been helpful so far, but I think with a little extra support, it could be even better. Thanks!

I usually rely on Headway

I usually rely on Headway to handle my insurance stuff. Not long ago, I missed a deadline to attest and one insurance company dropped me. The crazy part? Neither the insurance company nor Headway told me about it. I actually had to tell Headway there was a problem! They've been trying to fix it since then, but honestly, I expected them to catch this way sooner. It's been frustrating because I counted on them to keep things smooth, and now I'm stuck dealing with the fallout. Feels like they dropped the ball big time.

They need to seriously improve their customer support

I recently tried using this platform and it was a mess. The providers themselves were fine, but the customer service was terrible. You can’t even call them, everything's done through tickets. They completely messed up my insurance details. They kept saying my secondary insurance was my only one, even though I confirmed multiple times it wasn't. It took over a month to fix, and they charged me extra for past sessions. Their customer service felt like talking to robots, just scripted answers. I wouldn't recommend this platform to anyone. They need to seriously improve their customer support.

I've run into issues with

I've run into issues with them verifying my insurance, and my partner's too. We both have the exact same insurance, but while mine eventually got sorted, they still haven't verified my partner's. It's super frustrating since there's no phone number to call or any way to hold them accountable. It feels like they're taking advantage of people who really need mental health care, which is just wrong. This company should be more responsible and supportive, especially considering the sensitive nature of their services. The whole experience has left us both feeling pretty let down.

The on-boarding process has been

The on-boarding process has been super helpful, really glad for that support. But there’s been some mix-ups with emails about insurance coverage. Got a couple emails saying clients weren’t covered anymore, but turns out they actually were. Had to clear that up a few times recently. It’s a bit frustrating dealing with these errors, especially when it’s something important like insurance. Overall, the help has been great, just wish the communication was a bit more accurate.

I’ve been using Headway for

I’ve been using Headway for a while now, and honestly, it’s been pretty great. Their billing system is super efficient and has made my life so much easier. But, there’s this one thing that keeps bugging me. Whenever I’ve got a question or need some help, I have to wait for email replies. It's kinda frustrating sometimes. I wish they had a quicker way to talk to someone, like a phone line or something. That would make things perfect. Overall, though, they’re solid and I’m happy with them. Just need that one little tweak to be perfect!

I can't believe what happened

I can't believe what happened with my mom's credit card. She's 88, and somehow this company started charging her card repeatedly without her knowledge. I tried to contact their customer service, but it’s like they don’t exist. No one answers, and we’re stuck with these charges popping up every few days. It feels so shady and dishonest. Beware, don't get involved with this company!

I've been dealing with Headway's

I've been dealing with Headway's support team for over a month now because of extra charges on my credit card, thanks to their billing mistake. They billed the wrong insurance, and I got hit with a $200 charge two months after I already paid. Tried to get my credit card info removed, but they just ignored me. For weeks, I’ve been begging for a call, but they only use a ticket system. I’ve opened several tickets, but they keep closing them without helping. First, they said my therapist’s license was inactive, then it was a billing error. Today, another $200 charge appeared. I’m done – disputing it with my credit card company. My therapist is leaving too, and I won’t use Headway again.

I tried out this platform

I tried out this platform, and it's pretty user-friendly. It didn't take long to get the hang of it. One thing that could make it even better is if they included the Wiley treatment plan. That would be a huge plus. Also, having built-in virtual sessions would be awesome. Right now, you have to rely on other platforms like Google Meet or Zoom, which can be a hassle sometimes. Overall, it's a solid experience, but those additions would really elevate it.

It's been super frustrating and confusing

I gotta say, dealing with this place has been a nightmare. First off, it took them a whole month to verify my insurance, and they kept messing it up. I had to go in four times, and each time, they charged my card different amounts. They never even billed my insurance! I put in a bunch of tickets, but nobody seems to know what's happening. They claim their system has some kind of super bill, but it's totally useless. There are no real invoices that I can use for insurance claims, just a basic credit card receipt with no details about the charges. It's been super frustrating and confusing.

I was initially impressed with

I was initially impressed with the rates and the recruitment process, but things went downhill quickly. When problems popped up, there was no way to talk to a real person. Their contact form is a nightmare to navigate. Plus, their system has some major flaws. You can't delete client info, only archive it, and making changes to billing info is impossible. If you need to update a client's info, you can't re-enroll them because the system blocks it due to the archived status and recognized email. Also, enrolling multiple family members under one email is a no-go, even for kids. Overall, the service is frustrating when you need help the most.