I've placed several orders with
I've placed several orders with them, and generally, I've received the items I ordered. However, an issue arose with one expensive item (under $1,000) which arrived with some inexpensive parts missing. Despite providing detailed information such as product number, missing parts number, part description, and even including photos from their assembly manual, the communication with the service tech proved challenging. Despite multiple email exchanges, the service tech was unable to accurately identify the missing part. Unfortunately, even after attempts to rectify the situation, the wrong parts were sent twice, and the issue persisted. When I expressed my dissatisfaction through a negative review, it was seemingly removed from their site.
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