Driveway.com

I can't believe how bad

I can't believe how bad this whole thing turned out. First, it took a whole month just to get the car delivered. And then, guess what? No temporary tags. Had to wait another week just for those to show up. If only I'd checked Trustpilot before buying, maybe I could have avoided this mess. The car itself? Full of broken parts. Now I'm stuck dealing with returning it, and it's just a huge hassle. Seriously, save yourself the trouble. This place is not worth it. Wish I'd known better.

I ordered some stuff

I ordered some stuff online and had an interesting experience. The company was pretty good at responding quickly and wrapping things up fast. No surprise fees, which was nice. But the shipping part was a bit of a mess. I got contacted by two different people about delivery, which was kinda confusing. And the driver, who was in touch with me, couldn't really tell me when exactly they would show up. It wasn't a huge deal, but a more specific ETA would've been helpful. Overall, decent service but the shipping could use some improvement.

Just got my 2024 VW

Just got my 2024 VW Tiguan SEL R Line, and the buying process was really smooth and quick. The car arrived in perfect condition, shipped from FL to VA, and I was driving it within 4 days of signing the paperwork. But here's where things go downhill. I got the car on the 18th with 30-day temp tags, but they've expired, and no sign of the permanent ones. I contacted the company days ago and was promised new temp tags overnight, but nothing yet. I called again today, and they still have no idea what's happening. It's illegal to drive with expired tags, and around here, cops are super strict. Also, the car had more miles on it than stated in the paperwork, and no one seems to know why. They promised to reimburse me for the extra miles, but I still feel misled. I've paid for a car I can't even drive right now because they haven't sorted out the title. I have chemo treatments three times a week, and this is a huge inconvenience. This experience is making me rethink recommending Driveway to others. Great cars, easy buying process, but their follow-up and customer service need serious improvement. If I don't get my tags soon, I'll have to take legal action.

I had a great experience

I had a great experience from start to finish. Everyone I spoke with was super polite and nice, making the whole process pretty easy. Sure, it took a bit longer than I expected, but it was definitely worth the wait. Big shoutout to Tyler and Jennifer for making the final steps so smooth. They really knew how to handle everything and made me feel comfortable throughout. Overall, it was a pleasant experience, and I'd definitely recommend their service.

Ordered my car mid-December, and

Ordered my car mid-December, and it arrived just in time for Christmas. Such an awesome surprise. They mailed everything next day, and I got my temp tags the day it was delivered. The car itself is fantastic, couldn’t be happier with it. I was a bit nervous about delivery, thinking it might come on a tow truck, but nope, the delivery guy drove it over from the dealership. Shows it can handle long drives, right? Had to talk to a few different folks through the process, but they were all quick to respond and super helpful. Plates and registration came in January before the temp tags expired. Definitely considering using them again in the future.

It was a great experience overall!

Buying my first car was quite the adventure, but Driveway.com made it a breeze! Even with the holiday chaos and a hiccup with the car battery when it arrived, everything went pretty smooth. Big thanks to Ryan, Isaac, Cheyenne, and Angelica—they were super helpful every step of the way. They quickly sorted out the battery issue, which was a huge relief. Honestly, their customer service was on point. If any of my friends or family are in the market for a new ride, I’d totally point them towards Driveway.com. It was a great experience overall!

I had a really frustrating

I had a really frustrating experience with the dealership in Walnut Creek, CA. Right after I bought the car, the air conditioner wasn’t working. Took it back, and they said they checked for leaks and just topped off the refrigerant. Two months later, the AC quit again, and they refused to fix it this time. Ended up taking it to a Ford service center, and it cost me $2400 to get it properly repaired. Not happy at all with how the dealership handled this. Definitely wouldn’t recommend them.

Buying a car online was

Buying a car online was surprisingly smooth and easy. Everything went great, but it took forever to find a driver when my car was close to being delivered. I got tired of waiting and ended up picking it up at the dealership myself. Besides that little hiccup, I can't really complain. The staff was super helpful, and the whole process was a breeze.

Bought a 2020 Ford Fusion

Bought a 2020 Ford Fusion from Driveway for $16,800, and things went downhill fast. Waited three weeks for delivery, only to find out it had a $2,300 oil leak. My local mechanic spotted the issue in just two minutes with a flashlight. Driveway's inspection reports claimed everything was fine, but that was far from the truth. When I brought up the problem, they basically shrugged and said there was nothing they could do. Time and money down the drain. If you're thinking about buying online, think twice. Better to stick with your local dealer. Trust me, returning this car was the best decision I made.

It was way easier than I expected!

I recently ordered a car through Driveway, and it was way easier than I expected! Ebony, the rep I worked with, was super knowledgeable and helpful. Just when I thought the deal was finalized, she came back with an even sweeter offer. Everything was handled online, which was perfect for someone like me who isn't too keen on face-to-face interactions. The best part? No haggling over prices or worrying about hidden fees. It's all transparent and straightforward. If you're an introvert or just looking for a hassle-free way to buy a car, I'd definitely recommend giving Driveway a try.

I bought my van from Driveway

I bought my van from Driveway and mainly worked with Savanna and Nikki. They were awesome, just like the rest of the team. The whole car buying thing can be pretty tricky, but these guys made it feel smooth. If any hiccups popped up, they were quick to sort them out. I'm still waiting on my plates, but that's more on the DMV side of things. Overall, super happy with how everything turned out. Love my van!

Buying a car from Driveway

Buying a car from Driveway was quite the experience. I managed to save around $10,000, which was a huge deal for me. There were some bumps in the road, like not getting a temporary tag initially and receiving a car key without its cover. These were the dealership's mistakes, not Driveway's. What stood out to me was how quickly and helpfully the Driveway team responded. From my first call to the end, they were super friendly and got things sorted out. They sent my tag when I needed it and even delivered two new keys. If you're looking to save money and have a smoother car buying experience, I'd definitely check them out.

This was my first time buying something

So, this was my first time buying something big online and it actually turned out awesome. Corey kept me updated about the delivery status, his updates were spot on and timely. Enrique brought the car and he was super helpful, friendly and full of energy. Noemi made sure all the paperwork was done quickly. The whole team was really friendly and focused on making sure I had a great experience. Honestly, didn't expect it to go this smooth. Would totally recommend it to anyone!

Dealing with Driveway has been a real pleasure

I gotta say, dealing with Driveway has been a real pleasure! Marco, the agent helping me out, is simply fantastic. Seriously, this guy has the patience of a saint. I bombarded him with endless questions, and he took his time explaining every little detail to me. It’s like he actually cared that I understood everything before moving on. Marco really made the whole process smooth and stress-free. Haven't gotten my car just yet, but if the rest of the experience is anything like what I've had so far, I’m confident it’ll be great. Can't wait to share how the delivery goes!

I got this car from Driveway

So, I got this car from Driveway and it’s been a nightmare. They sold us a car without a title, and now our temporary tags are expired. The company said they were clear about tags being temporary, but that’s not the issue – it’s the missing title. Our financing company is ready to cancel the loan, and Driveway’s solution? They’d cover our ticket if we got one for driving with dead tags. Seriously? The car could be impounded because we have no proof of ownership. The DMV even advised us to start legal action because selling a car without a title is illegal. Plus, the car was delivered with a dead battery, and the promised refund for the new battery took three weeks. Avoid Driveway at all costs.

This was our second time

This was our second time buying a car from Driveway. The first time, I was pretty nervous about buying a car online, but this time around, I felt much more at ease. The whole team - Brandy, Tara, Corey, Jake, and even Enrique from the Dallas Hub - were amazing and really quick to respond. We got our new car delivered on Saturday, and today, our mechanic gave it a thumbs up after a thorough check. We're absolutely thrilled with our purchase!

I was really impressed with

I was really impressed with how fast everything went. Got an offer in seconds that beat two other ones I had. The follow-up was super quick and professional too. Once I decided to sell, a few different people helped me with the paperwork and made sure I understood everything. The car pickup happened right on schedule and the money was in my account shortly after. Honestly, this company made the whole process so easy and smooth. I would definitely recommend them if you're looking to sell your car.

I found my dream truck

After a long search, I found my dream truck, a Ram 1500 Laramie, on Driveway.com. The dealership was three hours away, so buying online seemed perfect. Started the process on 12/9/24 and it was smooth initially. Got contacted quickly, filled out the electronic paperwork, and put down a $500 deposit. Sent all the necessary documents and my down payment by 12/11. Added the truck to my insurance by 12/12 and got confirmation everything was received by 12/13. Then, silence for five days. Finally, on 12/18, I was told to sign another form, adding more days. The shipping company said delivery on 12/21, so I took off work. Then Driveway.com said 12/23. The truck arrived on 12/23, not 12/21, without temporary registration or plates. Now it’s 12/29, and I still can't drive it legally. No response from customer service. My 7-day money-back guarantee is almost up. This needs fixing ASAP or I’ll consider legal action. Frustrating experience.

I had a pretty good

I had a pretty good experience overall, but there was a bit of a hiccup. Megan was super helpful throughout the process. We found a car we loved and thought it was ours, but turns out it got sold to someone else at the same time. That was a bummer for sure. Had to start the whole search again, which was frustrating. But Megan really made the difference. She stayed patient and helped us find another car that fit our needs. Can't say it was perfect because of that mix-up, but Megan's assistance made it easier to handle.

I had such a great

I had such a great time buying my car from Driveway. Edward helped me out and he was fantastic. He answered all my questions quickly and in detail, which really made me feel confident. Plus, the car actually arrived sooner than I thought it would! Couldn't believe how smooth everything went. Definitely the easiest car buying experience I've ever had. Super happy with how everything turned out.

I had the worst experience

I had the worst experience with customer service. I reached out three times via email and even texted the number that had contacted me, but got no response at all. The documents we received had my husband’s middle name spelled wrong, which is ironic because it's David, and the guy who sent the documents is also named David! Seriously, how does that happen? We’ve been trying to get the corrected documents, but no one is getting back to us. It's so frustrating to be ignored like this. I just want to get this sorted out, but it feels like no one cares.

Working with Driveway was a

Working with Driveway was a breeze. I bought my car from another state and they got it to me right on schedule. Big shoutout to Murad Ladak and the whole Driveway crew for taking care of all the nitty-gritty stuff like contracts, paperwork, and registration. They made the whole process so smooth, I barely had to lift a finger. Seriously, can't recommend them enough if you're looking for a hassle-free car buying experience. They really know what they're doing and make everything super convenient. Thanks again to the awesome team at Driveway!

My husband finally found his

My husband finally found his dream truck on November 16th after a bad accident totaled his old one. Buying it and getting it delivered was super smooth and quick – we had it by November 25th. But since then, it's been a mess. We still don't have our registration or plates. Every day I call, explain the same story, and get told they're short-staffed but promise to fix it. A week goes by, and still nothing. They keep saying there are delays, but no one seems to be in a hurry to help. Our first payment is due January 3rd, and we haven’t even driven the truck! I even had to contact the third-party DMV processor myself to get any answers. We've bought from Carvana twice before without any issues, but this time has been a nightmare. Really hoping for a Christmas miracle to get our plates and registration soon!

I wasn't sure about selling

I wasn't sure about selling my car through an app at first, but it turned out better than I thought. The team was super helpful and made the whole process smooth. They kept me on track and explained everything clearly. The app's layout was really user-friendly, which made things even easier. It was a stress-free experience from start to finish. Now, I feel good knowing my car is going to someone who will appreciate it. Overall, I'm really happy with how everything went.

Man, dealing with this company

Man, dealing with this company has been a nightmare. It’s mid-December and I’ve been waiting since early November for my car. They keep saying my paperwork is done and even offered to cover my first payment, but nothing’s been delivered yet. They even gave me a tracking number, but it hasn't moved. Now I’m stuck with a late payment and a car just sitting there. Traded in my old car, which wasn’t too bad, and now I’m forced to take cabs to work every day. Got all the messages and proof for a claim. Not even a test drive. Be careful if you’re thinking about doing business with them.

I decided to buy a car

So, I decided to buy a car and the whole buying process was surprisingly smooth. Different people handled different parts of the sale which made things easy. I locked in my car on October 22, 2024, and it got picked up for delivery at the end of October. It reached the delivery spot by November 3rd but didn’t arrive at my house until November 11th. Now, it’s just sitting in my driveway. In Massachusetts, you can’t use temp plates, so I have to wait for the real ones. This is where things went south. No one seems to be helping me. My texts and emails are mostly ignored. Finally, someone told me I might get my registration before Christmas. What a mess!

I've never been one to

I've never been one to leave reviews, but this experience was just too good not to share. I recently bought an AMG Mercedes through Driveway, and it was a breeze. Eduardo Castillo at Lithia Hyundai Fresno was a gem—super professional and friendly. We handled everything via text, and he even drove my new car all the way to Santa Cruz! Susan Hicks in finance also deserves a shout-out for making the payment process smooth with plenty of options. I waited a few months to make sure everything was as perfect as it seemed, and it totally was. This is hands down the best car buying experience I've ever had. Loving my new Mercedes!

I had a mixed bag

I had a mixed bag with my experiences. First time, I got a great car from Planet Honda, and it was all smooth sailing. But the second time? Total disaster. They gave me a Hyundai Sonata that was a mess. Backup camera didn't work, spark plugs drenched in oil, and one rim was bent. None of this was mentioned upfront. They even gave me the runaround when I tried to get a refund. Honestly, steer clear of the DCH family of dealerships. Compared to that, Carvana was pricier, but totally worth it. Their cars are in way better shape and the service is top-notch.

I bought a car from

I bought a car from this site and was really disappointed. When it arrived, there were several paint chips that weren't visible in the pictures online. I contacted customer service and sent the photos they asked for. It's been ages, and I still haven't heard anything back other than it’s being reviewed. This whole experience has been frustrating and honestly, I feel pretty ignored. If you're thinking about getting a car from here, be careful and maybe look elsewhere. I definitely won't be buying from them again.

I walked into the store

I walked into the store not knowing what to expect, but it turned out to be an awesome experience. The staff were so friendly and really knew their stuff. They helped me find exactly what I needed without any hassle. Everything was handled so smoothly and quickly, I couldn't believe it. I'm definitely coming back here for my next purchase. Big thumbs up to the team!