Autographia.com Ocene - 13

I've made multiple purchases from this

I've made multiple purchases from this site and consistently received exactly what was promised. When an item arrived damaged, their customer service swiftly initiated a resolution, surpassing expectations. They not only provided a full refund but also sent a replacement without charge, allowing me to keep the original item. Such generosity is rare among companies. The final outcome was outstanding, and their continuous communication during the resolution process was commendable. I'll definitely be returning for more items, given their diverse collection of autographed items in music and sports, offered at affordable prices. Many thanks! Looking forward to future transactions!

At first, I sent a message through their contact us form on the website.

At first, I sent a message through their contact us form on the website. I didn’t get any reply about my question until I posted a review. After I gave a 1 star review, they contacted me right away about my problem. They fixed the problem fast once I left the bad review, but I’d warn to be careful with the contact us form because it looks like they didn’t get my message from the site. They were quick to say they never got it and that my review mattered a lot to them, and they answered my question quickly!

I purchased a Springsteen autographed

I purchased a Springsteen autographed guitar for my son's 40th birthday, but unfortunately, the wrong guitar was sent to me. Upon contacting Matt regarding the issue, he presented a few alternatives to rectify the situation. Matt efficiently and professionally addressed the matter by promptly dispatching the correct guitar. I am content with the resolution and would strongly endorse engaging in transactions with this company.

The package arrived way earlier

The package arrived way earlier than I thought, just 2 days after I placed the order – super cool! I got this as a graduation present for my son, and he loved it. I earned some serious Mom points! I liked it so much that I'm already checking out the website for a unique birthday gift.

Positive indicators! Acquainted

Positive indicators! Acquainted with autographs, this company delivers a solid product and exudes trustworthiness. Trust in the seller is paramount when investing in signatures, and these guys inspire confidence. Certificates may fall short, but reliability speaks volumes here.

The album and guitar I bought came just in time

The album and guitar I bought came just in time for my husband’s birthday party. He has terminal cancer, so this was his final bday. He was really happy with the guitar!!! Thanks for delivering both things on time.

My purshase arrived quikly and in immaculate condition.

My purshase arrived quikly and in immaculate condition. I realy appreciate the care that goes into the curating and packing of the memorabilia... This well be my one stop shop for future purposes.

Fast service.

Fast service. But twice I've tried to buy stuff, finished the whole process, seems done. Icon spins, then it shows there was a critical eror on site. So I'm stuck, not sure if it worked.

The product I bought was carefully packed

The product I bought was carefully packed and sent out quickly. Really happy with all parts of the process.

The gift was for a birthday.

The gift was for a birthday. Even though I ordered it well in advance to get it on time, I didn’t get any shipping details for almost ten days. I contacted customer support, got a reply quickly, and they found the issue in one day. The package arrived two days after that and was ‘on time’ for what I needed.

The product was fine.

The product was fine. I guess I accidentally ordered two without meaning to. However, I couldn’t track my order except knowing it was delivered. Still, I would buy from this company again.

There was a minor smudge on the autograph.

There was a minor smudge on the autograph. I managed to persuade the recipient that it was actually the musician’s fingerprint.

I received an incorrect item and

I received an incorrect item and settled for a partial refund. My confidence in purchasing from this seller in the future is low. Following my review, Autographia responded, but their reply merely affirms my initial statements. I won't be swayed into altering my review through intimidation. Autographia's response has solidified my decision to abstain from future transactions with them.