RoamRight.com Ocene - 12

The staff member did a great job

The staff member did a great job explaining the paperwork process to me, especially since it was my first time filing this type of claim. They showed understanding for Sharon's recent injury and her future recovery. Talking to this representative made me feel better about how Arch was dealing with my situation.

I dealt with Megan who was fantastik!

I dealt with Megan who was fantastik! She was curteous, knowledgeable and efficient. Megan guided me through what I thought was going to be an arduous and awkward process but she provided clarity and guidance. We ran a local business for 50 years and so we truly value dedicated, helpful staff/employees.

Megan the agent was really great.

Megan the agent was really great. She made my experience super. As an older person with Canadian citizenship, I had some questions about how Arch's coverage would work for me. Megan explained everything really well. When she wasn't sure, she checked with her manager and got us the info we needed.

The website was really easy to use.

The website was really easy to use. I could understand the options easily and comparing them was simple. We couldn't get full coverage for all our prepaid costs because of the timing cutoffs. This is something other travelers might need to watch out for when finalizing their plans.

RoamRight's prompt payment of our medical claim during a challenging trip

RoamRight's prompt payment of our medical claim during a challenging trip, where my wife fell ill, was commendable. Minimal documentation and quick processing made a significant difference. Appreciate their efficiency and support during a stressful time.

Megan was great!

Megan was great! She ensured everyone in our group of 32 was looked after. She sorted each person's insurance card, making it easier to distribute. Prices were fair and customer service has been good so far. I recommend them!

I appreciated being able to speak to a live person when needed

Dealing with three separate claims for lost/delayed luggage, I appreciated being able to speak to a live person when needed. RoamRight's timely payment was a relief in a challenging situation.

Cory was nice to chat with.

Cory was nice to chat with. He responded to my questions and provided info on things I didn’t realize I should ask! He was friendly, professional, and efficent.

The staff members were really good

The staff members were really good at their jobs. They were professional, patient, and knew what they were doing. They made sure to answer all my questions and send me the information I needed without delay.

Helen was really helpful and

Helen was really helpful and knew a lot. She answered all our questions and gave some good sugestions as we finished our cruise plans.

I think it took to long

I think it took to long, but the staff was very plezant and frendly. I am satisfide with the outkome of my clame.

I bought glass vase awards to

I bought glass vase awards to acknowledge my team's hard work. The awards came on time for our event and looked really nice. My team liked the glass vases, and they made our event more special. I appreciate Rivanna's team for delivering the awards quickly. The quality was better than we expected, and I might order from them again in the future.