QuickHealth Insurance Ocene - 35

PAID 18000.00 AND NO INSURANCE COVRAGE

BOUGHT THIS POLICY 11/08/2023 FOR 9997.00 STARTED 11/15/2023. I WAS TOLD THAT MY HUSBANDS SURGERY WOULD BE COVERED IN DECEMBER. THEY CLAIM MY COVERAGE WAS CANCELED ON 11/30/2023 BY S&S AND I WAS SENT A EMAIL THAT A NEW POLICY OPITMED STARTED ON 1/1/2024 BUT NOV THRU DECEMBER WAS COVERED UNDER THE FIRST POLICY. ON 3/13/2024 I WAS CALLED BY ALBERT GROFF AND WAS TOLD I NEEDED TO PAY 8700.00 TO UP GRADE MY INSURANCE FOR A BETTER PLAN THAT WAS LESS MONEY AND WOULD GET A REFUND OF 6233.00 BY MARCH 22ND 2024 AND THAT IT NEEDED TO BE DONE THAT DAY. I TOLD HIM I WAS GETTING BILLS FROM THE HOSPITAL APROX 167,000.00 FOR THE SURGERY. HE SAID HE WOULD GET ME OVER TO CUSTIMER SERVICE AFTER I PAID FOR THIS NEW POLICY. WHICH I DID. THEN HE TRANSFERD ME TO CUSTOMER SERVICE AND I WAS TOLD THEY COULD NOT DO ANYTHING. I HAVE BEEN EMAILING AND CALLING AT LEAST 3 TIMES A WEEK AND CALLED EVERY COMPANY THAT HAD ANYTHING TO DO WITH THIS COMPANY. NOW THEY TELL ME THAT IT'S SEQURO MEDICO LLC QUICK HEALTH OPITMED . I GET AT LEAST 4 TIMES A WEEK A EMAIL STAING THEY NEED TO REVIEW MY POLICY AND I HAVE A OUTSTANDING BALANCE OF 8599.00 I CALL AND THEY SAY JUST DISREGUARD BUT A NEW PLAN IS AVAILABLE BUT I NEED TO PAY 8700.00 I TELL THEM I'M NOT PAYING ANYTHING AND WHERE IS MY REFUND? AGAIN AROUND THE PHONE CIRCUIT AGAIN AND NOTHING THEY PROMISE ME NOW 9997 THEN 18000.00 THEN 13724.00 BUT EERYTIME I NEED TO PAY THEM FIRST. NOW I HAVE NO INSURANCE WHEN THE PHARMACY CALLED , YET WHEN I CALL THEY SAY YES, AND THEY CAN FIX IT BUT I ND TO PAY 8700.00 AND THEY WILL FIX IT AND GET MY REFUND THAT DAY. I TELL THEM NO MONEY. I HAVE NOW FILED WITH THE WASHINGTON STATE INSURANCE COMMISSION SENT THEM 50 PAGES OF EMAILS PHONE CALLS AND RECEIPTS. NOW I AM FILING WITH THE ATTORNEY GENERAL'S OFFICE AND FILED WITH THE FTC. I WOULD LIKE EERY PERSON THAT HAS BEEN RIPPED OFF BY THIS COMPANY TO FILE A CLASS ACTION SUIT. NOW I CAN'T AFFORD THE PRESCRIPTIONS XAREL COSTS 700.00 PER MONTH AND UNPAID MEDICAL BILLS OF 168,000.00 AND IM OUT 18,000 IN INSURANE PREMUIMS WHICH WAS NEVER COVERED ALBERT GROFF AND THIS COMPANY HAS NO LICENSE IN WASHINGTON STATE, OREGON , PA, INDIANA, NORTH CAROLINA DELAWARE AND A FEW OTHERS LAWSUITS LAMBERT/ BROKERS OF AMERICA LOOK UP ALBERT GROFF INSURANCE AGENT ONLINE. I WAS TREATED AWFULL BY THIS COMPANY AND THEY NEED TO PAY. ALL OF THEM ALBERT TARA DEZRA JOSH STEVE ECT. THEY ALL HAVE DONE NOTHING

Paying four months ahead wasn't

Paying four months ahead wasn't my choice, and I didn't agree to it. I've been trying to get in touch with them, but it's been futile. I haven't been able to speak to anyone yet. I asked for copies of invoices, but it seems like they're ignoring my requests. Even if you manage to talk to someone, it's brief, and nothing gets resolved. Their policy doesn't cover basic needs, and there's no prescription coverage either. After reading other reviews, I regret choosing this company.

This insurance company has been a headache for me.

This insurance company has been a headache for me. I've been trying to cancel my policy for two months now. I've talked to several representatives on the phone who assured me they would close my account, but then I keep receiving emails asking me to fix my account and pay. It's frustrating to keep getting reminders to pay for an account I've already canceled. Even though Tonya seemed helpful at first, it's been two weeks and I've had to speak to other agents since then. They keep telling me my account is closed as of April 30, 2024, but I still get threatening emails saying I'm past due when I owe nothing. I'm considering reporting this company to the insurance commissioner for Washington because I'm starting to believe they're a fraudulent company.

Worst company I have ever come in contact with.

This company has misrepresented it self, misrepresented what the insurance will cover and lied about what it will cover, when I canceled March 13 2023. After 13 days of coverage. They said they would refund my 9954.36, It is now April 26 2024. Not only have they not refunded they took another 9954.36 from my credit card in November 2023, I had to challenge the charge and cancel my credit card while on vacation. They tried to take another 9954.36 in April of 2024, thank goodness that they couldn’t. I have talked to costumer service or waited on hold at least 10 times per month. The head person in customer service is Tonya she told me in July I would get a refund the end of July for 7500.00. I had never used the insurance but I guess they thought a thousand a week was justifiable for 2 weeks of insurance. But that money never came. I have been treated with disrespect and irritation. They will not send me any emails about conversation had or anything in writing what so ever. I have talked to several people and they all refer me to Tonya, no body will tell me anything. I am a senior citizen and can’t afford for to loose this money. I have reported them to the better business bureau, attorney general, and the insurance commissioner. They can’t do anything because this company won’t respond. They keep sending emails for payment which is unbelievable, I canceled over a year ago have continued to talk to them and tell them I want a refund they continue to give me lip service, and they have told me they can’t ensure somebody on Medicare. So I truly do not understand why they continue to harass me and not give me my refund. Stay away do not buy insurance from this company.

ABSOLUTELY AWFUL! They said my doctor “should” accept my insurance

ABSOLUTELY AWFUL! They said my doctor “should” accept my insurance, but that wasn’t the case. They kept charging my card even though I paid for six months already. The next month, they charged me again and said they’d refund me but never gave a clear date. I waited 7-10 business days, but when nothing happened, I called. A man told me I’d get the refund by the end of that week, but it didn’t come. Then I was told I’d get it within 30 days, and when that failed, they said it would be 30 business days. That didn’t happen either, and they used the Microsoft crash as an excuse. I gave them another two weeks, still nothing. It’s been about 4 months now, and they charged me another 1500$. I had to get a new card even though they said they removed the old one. They charged me from another department with a slightly different number. I called last night and was on hold for two hours. Today I’m still on hold with no response. I’m out 5000$ and my credit score dropped. Find insurance somewhere else.

Thieves. Zero stars!

If I could not give any stars I would. Upon cancelling policy company employee told me how to write and email to her confirming we cancelled. Because it was written the way she told me it was denied and they continued to bill me. Now will not refund me due to this. No help given AT ALL upon calling them. No complaints option. No request for refund. Highly unsatisfying company. Horrible service. Would NOT recommend this crappy if you wanna call it a business. I call it thieves.

Nothing good about them......

Poor sales representation, poor plan information, poor phone communication, poor customer service results, failure to return phone calls,plans over priced. One of the worst experiences for a product in my life. Tonya talked the talk but failed to walk the walk. If "zero" stars was an option it would be appropriate.

I had a great experience with the company

I had a great experience with the company, and the service was helpful. The agent was very supportive and took care of my cancellation quickly. It was refreshing not to get the usual "we received your request" response. Big thanks to the person who helped me!

Britney assisted me today with getting my policy

Britney assisted me today with getting my policy details and cards that never came in the mail. She reordered them for me. She also advised me to ignore the emails and texts about my previous policy that keep coming.

After 3 months of trying to cancel

After 3 months of trying to cancel my policy and stop the emails and text I finally had to put a hold on my card because no one was able to help. They just pushed me off. Kirby was great, nice and extremely helpful.

I’m so happy I got to talk to Tonya.

I’m so happy I got to talk to Tonya. She has given me confidence that my health coverage issues will be fixed. I called and talked to at least 8 people, but nothing ever changed. Thanks, Tonya, for your skill.

I chatted with Brittany today

I chatted with Brittany today and had a lot of questions. She was really helpful and professional. Some of my questions weren't her thing, but she helped me with everything I needed. She's a great employee!!!

Kirby was quite helpful with a matter

Kirby was quite helpful with a matter that had been ongoing for some time. She stayed polite and professional, and she got back to me quickly whenever I reached out. Thank you, Kirby, for doing a good job.

Tonya gave great help with my issue

Tonya gave great help with my issue, she was quick and very friendly. She listened carefully and made sure everything was clear before finishing. I really apreciate how easy she made the whole process.

Amazing customer service representative.

Dave, wuz an amazing customer service representative. He helped me out at every stage, and was understanding of my financial issues. If ya need health insurance, this is the place to go.

Deszra was very helpful.

Deszra was very helpful. The billing department needs alot of work. I give them a zero. You charged me twice in less than a year, and now another 1300? Hope you fix this soon.

Due to a series of circumstances that delayed

Due to a series of circumstances that delayed the processing of my payment details, Jessica and the whole team handled everything with great respect and professionalism.

Tonya was very nice and so helpful in getting

Tonya was very nice and so helpful in getting me the info I needed about my dental cover. With little time before my dental visit, she got me the details I required.

I want to mention Liz. Liz heard my issue and handled it fast.

I want to mention Liz. Liz heard my issue and handled it fast. Good customer service. Strongly recommend. Valuable member of the QuickHealth team.

Kirby was great!

Kirby was great! She's nice & knows her job. She made the refund process easy 4 me, even though I'm not good with insurance stuff. THANX Kirby!

My experience was good

My experience was good I got really nice service and help from both Liz and Albert they assisted me and made everything easy and clear.

This company, though faced with some

This company, though faced with some issues processing my payment, showed respect and professionalism through Jessica and the team.

Tara helped me a lot today by providing the info I needed.

Tara helped me a lot today by providing the info I needed. The conversation was quick and simple, and she was very polite.

I felt she did a very nice job

I felt she did a very nice job of answering all my questions and aiding with everything. Thank you so mch.

The company needs to improve its refund process.

The company needs to improve its refund process. Tonya was helpful, but getting my refund has been a hassle. I've already paid for two plans but still waiting on a refund for the unsuitable one. Each time I call, I'm just told it's "in process," without any specifics. It's frustrating, especially since most of the issues are from their end.

Tonya managed the call well for my son.

Tonya managed the call well for my son. She is looking into confirming the policy is active so he won’t need to cancel his doctor’s appointment.

Tonya nd stuff,

Tonya nd stuff, thx for takin care of my concens and questins in a effctive way. Tonya was grt at addresin my issues.

Tonya was realy nice and suportive.

Tonya was realy nice and suportive. She gave me some choices for my problem and that helped me a lot.

Tonya is amazing, I wish all companies had someone like her.

Tonya is amazing, I wish all companies had someone like her. She helped me fix all the issues with my account. Before, I always felt ignored and like no one cared, but Tonya took the time to get everything sorted.

The Agent was very good but I still didnt

The Agent was very good but I still didnt get a digital copy of the policy in my email. They said it would take a couple of minutes. Now its been a few hours.