PrintNinja.com Ocene - 7

This is my second print job with PrintNinja

This is my second print job with PrintNinja, and both times were awesome. Printing quality's good, prices are nice, shipping's easy, and prepress is done carefully. Sam Schauer, PrintNinja's Senior Prepress Manager, helped me lots. I'll definitely use PrintNinja again.

Our Ninja Pals still do

Our Ninja Pals still do such a good job for us! They're like part of the Indy Pack, helpin' us with our books. We couldn't do it without their smarts, top work, and makin' sure everything's good quality. Big thanks to them!

Wow, the company's account management

Wow, the company's account management, printing quality, and turnaround are great. Jen helped me a lot with getting my files right, and the team in China did a beautiful job. I'm very happy with the results!

The staff proved quite supportive

The staff proved quite supportive, identifying errors in my book that had slipped my notice. Their patience and willingness to address all my queries were noteworthy. A commendable team indeed!

The final product was really good.

The final product was really good. The best part was the help I got before publishing from the staff. They assisted me with the book's layout and centering, which was helpful. I do wish they printed directly on the cover instead of using a dust cover because it tends to get scratched and the edges curl. The shipping time from China was too long, and the books arrived a week after the holidays, affecting my sales. Despite these issues, I'd consider using Print Ninja again. Overall, it was a positive experience, and the product was better than the digital printing option I initially thought about. The extra books they provided were a nice bonus. Now, I just need to sell 250 copies.

Sam, the customer service representative

Sam, the customer service representative, displayed noteworthy patience during our interaction regarding printing instructions. Unfortunately, the clarity of the instructions and the issue of image bleeding left much to be desired. Even with a better understanding post-project completion, the guidelines for card printing could benefit from a more straightforward rewrite, especially for individuals unfamiliar with full-bleed image printing processes.

Beware of Print Ninja's limited accountability!

Beware of Print Ninja's limited accountability! They won't cover shipping costs for manufacturing defects, leaving you with worthless books and increased per-book expenses. In my experience, they only reimbursed me for 55 out of 75 defective books in a 500-book order. They refused reimbursement for the remaining 20 and denied covering shipping expenses. Their definition of a "small portion" contradicts reality, as 75 faulty books should not be dismissed lightly. Additionally, the poor packaging led to 5% damage during shipping. Approach with caution and consider alternatives for more reliable service.