PoolSupplyUnlimited.com Ocene - 9

The product I ordered arrived promptly,

The product I ordered arrived promptly, and it functioned as expected upon installation. This positive experience was a relief after enduring three months of frustration with a non-functional $4000 product from another company. It's important for consumers to be aware that in cases of issues with expensive products, there may be two parties involved—the seller and the manufacturer. Sometimes, one entity blames the other, leaving the consumer to bear the consequences.

The diving board got delivered

The diving board got delivered just as the team said it would. It took some time to arrive, but that made sense because the board had to be custom-made for its unique size and style. We are really happy with it! It has more bounce than I expected, and the kids can't get enough of using it!

They prioritize fast product delivery

They prioritize fast product delivery, which is crucial for individuals like me running a pool company. This ensures we can meet customer needs promptly. It's also beneficial for homeowners who may order the product when they already need it for a specific issue.

I had a positive phone conversation

I had a positive phone conversation with two staff members, and they offered me a shipping discount, which I greatly appreciated. The heater and stack I ordered arrived promptly, and upon installation, they worked perfectly.

Fast search outcomes and

Fast search outcomes and best price found online. Everything necessary for maintaining a clean pool with no difficulties along the way!

Decent prices for lights I wanted & fast delivery.

Decent prices for lights I wanted & fast delivery. What more to say? I’ll check with these guys first for any pool item I may need.

The items they provide, the ordering system

The items they provide, the ordering system, quick delivery, and secure packaging were all good. They made locating what I needed swift and simple. My only issue is that their order amount is in sq. ft. which works for new setups but I needed to fix a certain number of broken tiles. Converting from tile count to sq. ft. wasn't as smooth as it should be, BUT, their customer service was quite helpful. I would surely purchase from them again.

I got my pool filter, thanks.

I got my pool filter, thanks. However, your website really needs some work. I couldn't place the order online, so I had to call two times and talk to two different people. The first person wasn’t helpful and didn't do their job. The second person, though, helped me out. Thanks!

Disappointing ordeal.

Disappointing ordeal. Waited 3 months for my parts, yet no update or reply from the company. Their website rating is laughable, claiming 95% 4-5 stars and easy customer access, but it's untrue. Poor company, better to steer clear.