Nbkc.com Ocene - 9

Our experience with Todd from nbkc was exceptional

Our experience with Todd from nbkc was exceptional, especially as first-time homebuyers. Todd was consistently responsive, incredibly thorough, and his pleasant demeanor made asking all our questions a breeze. He instilled confidence in us throughout the process. We would wholeheartedly recommend Todd and nbkc to others, and we'd gladly work with them again in the future.

Working with Mark at NBKC for buying a home was a real joy.

Working with Mark at NBKC for buying a home was a real joy. Mark made sure to clarify everything and stayed quick to respond from the moment I started looking at homes until the deal was done. He and the NBKC team were always on point, which made things a lot easier for me. The whole NBKC system and portal are easy to use and efficient.

We have worked with Jim on two home buys and will

We have worked with Jim on two home buys and will continue to do so as long as he's around. :) Jim is by far one of the fastest to respond to any questions or concerns we've had! He makes everything so easy to follow, even with all the details involved. Knowing that Jim is handling things always gives us peace of mind.

The customer support team has been very helpful

The customer support team has been very helpful in assisting me with an issue regarding a failed transfer between NBKC and another bank. Even though NBKC wasn't at fault, the team worked hard to identify the problem with the other bank and gave me the necessary paperwork to help sort things out.

Kevin Kluck was really great to work with

Kevin Kluck was really great to work with and he gave me a good deal on my loan compared to what other companies offered. Everything went really well and I'll definitely tell my friends and family about him for future reference.

Jackson is the perfect public

Jackson is the perfect public-facing representative of your company. Nothing but compliments from me.

I had the opportunity to work with Jeff McDaniel

I had the opportunity to work with Jeff McDaniel, and my overall experience was positive, although there were a few bumps along the way that seemed somewhat unnecessary. Two weeks before closing, there was a question regarding their ability to cover my loan because they discovered I was employed part-time, despite my annual earnings being more than sufficient to cover the loan. This situation created unnecessary stress, and I was concerned we might need to switch lenders at the last minute. Fortunately, they managed to resolve the issue, but it did introduce some unwelcome uncertainty into the process. Despite these hiccups, Jeff's assistance was appreciated, and we successfully closed the deal.

My take on NBKC is pretty middle-of-the-road

My take on NBKC is pretty middle-of-the-road. Brad Kanady did a decent job initially in securing a good rate for me. However, the closing process dragged on longer than I expected. I had to submit my documents multiple times, and I had to keep reaching out to check on the progress. Whenever I called for an update, it seemed like they always needed more documents from me. It felt like there was some sort of issue with organization or communication. Brad did step up towards the end to assist in getting an earlier closing date, which was appreciated.

Be sure to avoid any surprises right before the official close

Be sure to avoid any surprises right before the official close, like waiting 12 days because of a Texas HELOC. Double-check that the Title company name is accurate on the closing statement to prevent the cashiers check from being rejected, as mine was when it was made out to the wrong title company.