MexiPass.com Ocene - 9

Mexipass making life easy

Mexipass making life easy! Getting a quote online was a breeze – steps were like a walk in the park. And when you had a payment question and hit up customer service, they came through big time. Friendly and helpful vibes all the way. Huge shoutout for the assistance!

The whole process of gettin' homeowner

The whole process of gettin' homeowner & auto insurance quotes was clear and easy to understand. Buyin' the homeowner policy was just as simple. Ened Manzo, the underwriter, was super helpful and got back to me quickly. Overall, it was a pretty good experience.

The online platform is really simple to use for

The online platform is really simple to use for rating and issuing policies right away. Excellent customer support whenever you contact them.

Fast

The swift response from Ened during renewals really speeds up everything for us as the agent and for our insured. Much appreciated!

The team was quite helpful and responsive

The team was quite helpful and responsive, offering assistance throughout the entire quoting and binding process.

The system's got a decent vibe

The system's got a decent vibe – pretty easy to use. But you know what would kick it up a notch? Letting us upload the signed app directly instead of jumping through the email hoops. And hey, why not toss in the standard renewal instructions right there in the system? No need for the underwriter to play messenger, keeping things streamlined. Let's make it even smoother, shall we?

My thoughts on Mexipass are positive.

My thoughts on Mexipass are positive. Their system is user-friendly and their prices are reasonable. I suggest Mexipass to all my customers traveling to Mexico. I'm satisfied with our business relationship and look forward to continuing it.

Jorge an Ben made this hole

Jorge an Ben made this hole queting and binding realy easy. They answerd all are questionz about coverige and were very knowledgable.

Oh boy, sounds like a real headache

Oh boy, sounds like a real headache with Mexipass. Requested auto insurance coverage in November 2023, and they hit you with a decline, citing a total loss in 2020. The kicker? They continued coverage for two more terms after that total loss, and the policy only got canceled in 2023 because the car got sold. No heads-up from Mexipass to you or the client about that loss. Now, you're trying to get a new quote for the same vehicle with the new owner, and Mexipass shuts it down. When you ask about the loss details and why they kept covering a "total loss" vehicle for two terms, they go all cloak-and-dagger, refusing to spill the beans. Representatives, including management, are hitting you with curt, unprofessional vibes, and the manager just says "read the contract" without offering any real answers. Not the kind of support you'd expect. Seems like a mandatory crash course in professional writing wouldn't hurt over at Mexipass. Declining coverage without a clear explanation, especially for expats, just adds unnecessary stress. The lack of cooperation, professionalism, and transparency is a real letdown, especially for someone with 15 years in the insurance game. If you ever need to share names and emails for this mess, I'm here for it. Here's hoping they step up their game.