Matki.co.uk

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I called Matki because our Matki

I called Matki because our Matki Elixir EX28 Shower had a problem. The customer service was really good. Esme, the person I talked to, listened carefully and asked the right questions to understand the problem. Then, she suggested a solution and I ordered the replacement parts over the phone. They confirmed the order by email and said they would send the parts urgently. It was great! I'm satisfied with the service.

Josh was really helpful with our request

Josh was really helpful with our request for a replacement part. The item came nicely packed and on time. He even gave advice on how to install it. Really good service.

So, after a bit of back-and-forth

So, after a bit of back-and-forth, they finally sorted out the problem I was having, which is a relief. Their after-sales support was actually pretty darn helpful. They were quick to respond to my emails and got those replacement products to me in a jiffy. Oh, and here's a handy tip for anyone who might be in the same boat – if you're struggling to fit a replacement shower seal, a bit of Vaseline on the panel's edge makes things a whole lot easier and less breakage-prone. Good to know!

I sent an email on 29/01/2025, and Lucas responded

I sent an email on 29/01/2025, and Lucas responded quickly the same day with all the details I needed, including a price quote for the parts, contact info, and a reference number for my order. Reached out to customer service, placed my order, and made payment. Everything was sorted in under an hour! They said my order would arrive in a few business days. Really happy with this service. Big thanks to Lucas and the customer service team. Well done Matki!

The company is good.

The company is good. I got help from Lucas in Technical Support to get a bottom door seal for my shower, which is old. After getting the right seal, he gave me a reference number, price, and phone number to order it. Paul in Customer Service was quick and efficient when I ordered it. The purchase was done fast. I got a confirmation email quickly. I was impressed with how they handled this matter.

Matki showers stand out, and the one

Matki showers stand out, and the one I have fits perfectly in my bathroom. I had a great experience with their customer service when Alan, one of their engineers, came by to replace a part on my shower that’s been in use for years. He was polite, helpful, and got the job done quickly and smoothly. I’m very happy with the company, its designs, and the people who work there.

After 15 years of use, our Matki shower

After 15 years of use, our Matki shower needed a new valve and service kit. Although it wasn't available in stock, the manufacturer provided it after testing. We called to order on Monday afternoon and received it by Wednesday morning. Now, our shower is back to working perfectly. Thanks to Cameron and Matki for the great service!

Shoutout to Matki and Lucas

Shoutout to Matki and Lucas for their top-notch after-sales technical support! They were patient, super knowledgeable, and found just the right replacement part. I'm seriously impressed with their professionalism. If only all companies could provide after-sales service like this, the world would be a better place!

If you're selecting a shower enclosure, Matki is the place to go.

If you're selecting a shower enclosure, Matki is the place to go. They offer high-quality products and excellent customer support. Matki truly values your satisfaction and provides great service even after the warranty expires. We recently had an engineer make sure our sliding door from 2015 still works perfectly.

I'm still awaiting the arrival

I'm still awaiting the arrival of my ordered parts as it's only been a day since I placed the order. However, I must say my experience with the ordering process and communication with the staff has been outstanding.