Ivim Health

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Have you ever had a truly exceptional customer service experience?

Have you ever had a truly exceptional customer service experience? Let me introduce you to Gina from IVÍM Health—she's not just fantastic, she's a game-changer. As someone deeply entrenched in healthcare, I'm accustomed to excellence, and Gina surpassed all expectations. She was not only prompt and courteous but took the time to walk me through every detail, from A to Z. Even with my background, her insights were invaluable. It's rare to find someone so dedicated to patient care. Now, I've had my fair share of disappointments with other telehealth providers, which makes finding IVÍM Health all the more exhilarating. This marks the beginning of a promising new chapter. Gina's kindness and understanding have left a lasting impression on me—I'm genuinely excited to see where this journey takes us next. If you're seeking exceptional care and a seamless experience, look no further than IVÍM Health. Your health journey deserves nothing less.

Imagine this:

Imagine this: I was a loyal customer for 5 months, genuinely enjoying the service this company provided. Getting someone on the phone was a breeze, and problems were resolved quickly. But recently, they overhauled their customer service approach, forcing customers to chat for assistance instead of calling. They claim it's faster, but here's my story—it's been four days since I reached out via chat, and I'm still waiting for a response. Frustrating, right? And to add insult to injury, they charge a membership fee on top of the medicine costs, something many other companies don't do. The frustration and the extra costs have pushed me to make a tough decision—I'm canceling my membership and taking my business elsewhere. Don't fall into the same trap! Learn from my experience and save yourself the hassle. There are other companies out there that value your time and money.

Feeling rushed and misunderstood is never a pleasant experience.

Feeling rushed and misunderstood is never a pleasant experience. At my recent clinic visit, despite a friendly practitioner, I left feeling unsettled. I clearly mentioned my current dosage and needs, but received a prescription that didn't align—less medication for more money. To add to the frustration, what was meant to last three months barely covers a month! It's disappointing and frankly, feels deceptive. If you value clarity and reliability in your healthcare, beware of such practices. Choose a provider who prioritizes your health journey and respects your time and needs.

I've been facing significant challenges

I've been facing significant challenges trying to cancel my subscription. Despite numerous attempts to reach out for assistance, I haven't received any response. The website keeps displaying error messages whenever I attempt to cancel, adding to the overall frustration. The lack of customer support and technical issues have left me dissatisfied with the company's service.

Scam

Unable to reach this company. They have the “agreement in 2 areas. It was misleading. They have not answered the original message I sent within minutes of seeing the “agreement” which does not print until after you hit go. So when you go into the site, it will present everything as if it will be presented to insurance and they only want a month of billing to cover you until the are able to get it approved, which they estimate will be a month. So you’re like, ok, that’s reasonable… you already selected what you think will be the time frame that you may need. 3,6,9,12 mos or something like that. Not sure what I selected. So you’re thinking this is for the insurance…So I don’t know… Anyway the fine print is not a month, it is badda bing—the full time of the first selection you made. There is no way to back up and you don’t know until you hit send. This “subscription” is for the time period REGARDLESS if your insurance approves or not. LET THAT SINK IN…you won’t even see it unless you read it. AFTER they approve you to go through insurance approval. (I asked and no one has contacted me back days later. I also indicated I wanted to immediately back out as it didn’t say all this until the end…) I have sent several messages from within minutes until today. (Screenshots) I call today and was put on hold for a two hour back up. LET THAT SINK IN…then tell me if this may be a scam… Oh, as an update, they’ve already billed my credit card two months within 5 days. Just shy of $150. Then tell me what you think.

IVIM is a 100% FRAUDULENT SCAM, AVOID like the PLAGUE

Meds promised in 7 - 14 days, NEVER received despite processed payment on May 17, 2024. Multiple complaint emails IGNORED after acknowledged receipt by the same form letter. Called IVIM repeatedly & always got a message that I would be 2 (TWO) HOURS on hold to speak to a live person. Instead each time my phone call was DISCONNECTED IMMEDIATELY. Worse received multiple emails for a Labor Day Monday Q&A that never existed. Waste of time & energy. Hours & Hours of my time wasted trying to get a response which could have been invested with another honest co. NOT compensated at alql.

My insurance covers Weygovy for weight loss

My insurance covers Weygovy for weight loss, so I thought getting approval would be easy. I have PCOS, prediabetes, high cholesterol, and a BMI of 38. But I made a mistake on their form, which led to denial. I tried reaching out via text, voicemail, and email. They only responded via text with what seemed like an automated message, saying they resubmitted. But I got the same denial again. I guess I'll have to find a doctor to see in person since I can't talk to a real person even after leaving messages. I did have a video chat with their provider last week, but only if I pay out of pocket. They flooded me with text messages about the appointment and now keep reminding me to pay the invoice for the meds. It feels like they care more about payments than helping patients. If you want personal care, this isn't the place. You're just a number to them.

Customer Service much?

No matter what I do to contact this company I can never get through! I call and nobody answers and says it’ll be a two hour wait and then the phone hangs up even though I’m willing to wait on the phone for two hours! Chat doesnt work either…they claim to not. have time on there either and they just give you automated responses and it’s not a real person? So at this point I don’t know what to do because they talked me into me a three month subscription and now I don’t know how I’m ever gonna cancel. I guess I’ll just cancel my credit card and they won’t get another penny from me, but weight loss should not be this hard .

I've had loads of questions, contacted

I've had loads of questions, contacted customer service many times, and they always replied quickly, giving full answers. My video visit was great, and their prices are awesome for high-quality meds. Also, their app is loaded with resources and widgets for support. They're great all around! Highly recommend!

The company's forms are perplexing

The company's forms are perplexing, demanding information not found on my rx card. I couldn't proceed without providing details, forcing me to make educated guesses. This creates uncertainty about potential rejection due to the guesswork involved.

22 weeks with Ivim has changed my life

After a year and a half of gaining a LOT of weight from long Covid/POTS medications and depressive eating over my illness, My doctor suggested a GLP-1. I was hesitant, because of course you see all of the bad stuff in the media about it. I researched a bunch of different companies because I wasn’t going to get the prescription approved from my insurance. I finally settled on Ivim Health After my first telehealth visit because the nurse was incredibly informative and knowledgeable and helpful. Having worked in healthcare for many years myself, I was going to be picky. My first Month I was calling up almost every day because I Was nervous about almost everything. They were patient with me, held my hand through the entire process and we are now 21 weeks down and I have lost 30 pounds… Which is about 15 from my goal. I am still on the second lowest dosage, which most companies will try to push you to move up each month. Ivim was different in the sense that they told me not to move up unless I started to stop feeling the effects of the medication. That not only saved me money, but no one wants to take more medication than is necessary! I am healthier, happier, and I feel amazing. And I owe that to Ivim Health.

I just had my session with Robin Langmaid, NP.

I just had my session with Robin Langmaid, NP. She was really nice to talk to and made me feel at ease discussing a topic I usually find hard to talk about (my weight). Not only was she friendly, but she also knew a lot about the whole process and the medicines. I would highly reccommend her and this company.

The onboarding process at IvimHealth

The onboarding process at IvimHealth was surprisingly smooth and hassle-free. The initial consultation and paperwork were straightforward, setting a positive tone for my upcoming engagement. I'm eager to commence my journey with IvimHealth and optimistic about the experience ahead.

This company has made obtaining

This company has made obtaining GLP1 medication a breeze—effortless, swift, and stress-free. Their process stands out as the simplest I've encountered. I suggest considering them for your needs. I'll provide updates on the ongoing process.

The website's speed left

The website's speed left a bit to be desired. Additionally, providing users with a concise list of required items for a smooth start would be beneficial. I found myself repeatedly reaching into my purse for my credit card, insurance card, and driver's license at various stages, with a repeat for insurance information later on during photo submissions. Including a brief checklist of necessary items (including lab results, which I retrieved from the app) and an estimated application duration would greatly enhance the user experience.

If there was zero start….

If I could I would give zero stars. I have been a patient since April of 2024. I have spent 2500.00 with IVIM. The last Bioboost order arrived with my medication shorted. I tried to call. IVIM not taking calls, the robot asks you to email or text. I emailed on 7/26. After back and forth the customer service agent Lauren, she quit replying and never gave me a solution to my shorted order. Then tried calling again, cannot get a human on the phone so I text through app. At this time I re explained everything to Tiffany Barr on 7/31. This is 6 days after original conversation. I asked to speak to management and that request was denied. She said give her a chance to fix this….Its now 8/2 and no response cant get through to a human on the phone lines again which is a continuing problem with IVIM. As a side note IVIM sells 3 month and a 1 month supply of the bioboost and out of 5 representatives not 1 could tell me the amount of biobost that is sold in each supply. They will take your money with zero clear explanation on the amount of injectable supplements you will receive. The last girl said the amount depends on what pharmacy who ships it. When I asked what ingredients were in the bioboost the representative couldn't answer that either. So they will sell supplements to customers but are unable to tell you what is in them. Im leaving out of the country for 3 months with out my supplements because of IVIM incompetence.

I’ve had all good experiences with IVIM.

I’ve had all good experiences with IVIM. A year ago, my mom was diagnosed with cancer, had surgery, and went into remission. Her doctor said that being overweight could lead to a return of the cancer. She’s lost 65 pounds and hasn’t had any issues for the past year. I believe this is partly because of the weight loss and lifestyle changes with this medication. I’ve also been losing weight and am working towards my goal. I really appreciate IVIM for improving both my life and my mom’s.

The meeting with Alyssa was really good.

The meeting with Alyssa was really good. She gave answers my old provider never did and was more informative. So, I canceled my other program right after hanging up to start with IVIM Health!

ABSOLUTELY AWFUL!

IVIM is a complete disaster. Please find another place. They do not answer calls or messages. I tried for weeks after they overcharged me $1,200. They make an appt fast for you and then you can never reach them again! The medication never came for me either and I ended up running out and even though paid, they missed sending it and it took weeks to get it. I am still fighting now to get money back from them they charged. My friend also went through them and had the same experience. I would stay far away from them and do not give them your credit card! I feel totally scammed by them!

So far, so good! I had a chat with Mel, and

So far, so good! I had a chat with Mel, and she was really helpful, answering all my questions. I decided to go with the 3-month Jumpstart package. After visiting my doctor, I found out my insurance wouldn't cover any weight loss medications, so I had to explore other options. I tried sublingual Tirzepatide drops for over a month, but they didn't work at all. I followed a strict calorie plan and exercised 5-6 days a week, but still no results. Metformin made me feel really sick with stomach issues. I contacted several online pharmacies, but they all had hidden charges, slow delivery, or high prices with extra fees. This one seemed to have good reviews and is affordable (for me) right now. I'm feeling hopeful. I will update this review after a month.

I was at my wits'

I was at my wits' end trying to find a good healthcare provider when I stumbled upon Courtney Goode, NP-C. Let me tell you, she’s a gem. From the moment you walk in, it’s like chatting with an old friend. She breaks down all the medical jargon into plain talk, making sure you actually know what's going on. Courtney’s not just about the quick fixes; she genuinely listens, like really listens, and makes you feel like you matter. I was amazed by her honesty—no sugar-coating, just straight talk, which is refreshing. She takes her time, never in a rush, and it feels comforting. In today’s fast-paced world, finding someone like her is a blessing.

Really positive experience!

I had a meeting with Connie Thach, NP, and it turned out to be really helpful. Connie was great at explaining everything I needed to know about restarting my program. I had a bunch of questions, and she didn't hesitate to answer them all. What impressed me the most was how detailed she was in her explanations. You know when someone really knows their stuff, and it's super reassuring? That’s exactly how it felt talking to her. I left the meeting with a clear plan in mind and feeling confident about the next steps. It's not often you get that kind of thoroughness, so I definitely appreciated it. Overall, a really positive experience!

efinitely planning to come back

I was thrilled to snag an 8:15 pm appointment right after work, what a relief! Abby was there to greet me, and honestly, she made everything so easy to understand. Her explanations were super helpful, and she was just genuinely nice, you know? It’s not every day you find someone who takes the time to make sure you’re comfortable and informed. The whole experience left me feeling really satisfied and happy. I appreciated that they accommodated my schedule, and Abby was the cherry on top. Overall, it was a fantastic experience that made me feel valued as a customer. Definitely planning to come back for more appointments like this!

Very satisfied customer!

I've just kicked off my journey with this company, and gotta say, things are rolling along nicely. The process has been a breeze, and Tiffany has been a gem, patiently clearing up all my queries. No hiccups so far, which is a relief. I'm on the edge of my seat waiting for the product to arrive, though. Fingers crossed it doesn’t take forever! Tiffany’s been super helpful and really made the whole experience feel effortless. I’m pretty happy with how things are shaping up, but the real test will be when the product finally lands in my hands. If it matches the service I've gotten so far, I’ll be one satisfied customer!

Definitely recommend

I recently had a video consultation, and it was honestly a breeze. The doctor was super nice and explained everything really well, which made me feel comfortable. The emails I got before and after the consultation were clear and to the point, so I knew exactly what to expect and what to do next. Plus, the price is quite reasonable, especially considering the quality of the service. I'm feeling more motivated than ever to reach my goal weight now. It’s been a straightforward and positive experience overall, and I’d definitely recommend it to anyone looking to get some extra help on their weight loss journey.

Just had an amazing consultation

Just had an amazing consultation with NP Collynne about kicking off my weight loss journey with Ivim. She took her time, answered all my questions, and made sure I understood everything. Felt super confident after our chat. Plus, I joined the weekly Live Q&A session which was super helpful. The moderator led an awesome discussion on how to keep up a healthy lifestyle as the seasons change from summer to winter. Lots of folks shared their tips and even some tasty recipes for Thanksgiving. Really appreciated the community vibe. Highly recommend giving it a shot if you're looking to make some changes!

Great!

Walking into the store, I wasn't really sure what to expect, but Ms. Norris quickly turned that around. She had this knack for really getting what I was saying, like she actually cared about my opinions and concerns. Her professionalism was on point, and it felt like she was genuinely invested in my journey, wanting me to succeed. It's not everyday you find someone who stands out like that, right? She's a true gem for Ivím, and honestly, her colleagues should really learn from her dedication and attitude towards clients. I'm crossing my fingers that I get to work with her again in the future.

I had the pleasure

I recently had the pleasure of working with this company and I have to say, it was a breeze. From the moment I logged onto their website, everything was straightforward. I didn't have to jump through hoops to find what I needed. Entering my information was simple, and before I knew it, I was talking to a really knowledgeable provider. Courtney G., who helped me out, was fantastic. She explained everything so clearly and made the whole thing actually fun. Definitely made the experience way better than I expected. Would totally recommend them to anyone looking for smooth and efficient service.

I had a pretty good

I had a pretty good experience with IVIM recently. Anna Katherine was super helpful and seemed to know her stuff inside out. She was really great at breaking things down and answering all my questions. Navigating through their system was a breeze, which made everything so much easier for me. I didn't have to stress or waste time figuring things out on my own. It's rare to find such a smooth and hassle-free service these days, so I really appreciated it. Overall, it was a pleasant surprise to have everything go so seamlessly. I'm definitely thankful for how simple they made everything.

I just started using Ivim

I just started using Ivim and it's been a pretty smooth ride so far. My provider was super helpful, tackling all my questions head-on. I opted for a callback, and right on the dot, got a message saying they were ready. Signing up was a breeze—my details were uploaded in no time, and I could log in to make my first purchase almost immediately. I'm pretty pumped to kick off my weight loss journey. Plus, the pricing is unbeatable. I did some digging around and, honestly, Ivim offers the best deal out there. It's nice to have something work out so well right from the beginning!