Absolutely terrible experience
I had an absolutely terrible experience with HousingAnywhere, and I cannot recommend this service to anyone. This platform claims to provide protection and a "stress-free move-in," but my experience was far from it.
The landlord actively encouraged me to move our conversations off the platform, claiming that HousingAnywhere takes a 25% commission. She offered me a "special offer" through the platform just so I could get her contact information and finalize the booking privately. This is a direct violation of HousingAnywhere’s policies, and the platform failed to protect me as a tenant despite charging me a tenant protection fee.
When I arrived, the apartment was in appalling condition. The room was dirty, with unmade beds, a bad smell throughout the apartment, drying sheets scattered around, wet towels left behind, and even open water bottles that were not mine. The advertised “full closet space” was nonexistent, as the closet and drawers were full of the landlord’s personal items, such as paint buckets, brushes, and clothing, leaving me nowhere to store my belongings or university materials. This was not only misleading but unacceptable.
I reported these issues within 24 hours, as HousingAnywhere’s policy states, and provided photographic evidence. Despite this, I was told that my situation did not meet their criteria for a refund, even though the conditions were clearly poor and differed from what was advertised. I had no choice but to find alternative accommodations that same night at my own expense, as the space was unfit for living.
The lack of accountability from HousingAnywhere is shocking. They did nothing to address the landlord’s blatant policy violations, nor did they ensure that I received the protection I paid for. This platform offers no real security to tenants, despite charging fees for tenant "protection."
Do not trust HousingAnywhere for your housing needs. Their policies are poorly enforced, their customer service is unhelpful, and they leave tenants vulnerable to exploitation by landlords who break the rules. My experience was stressful, costly, and utterly disappointing. Save yourself the trouble and look elsewhere for accommodation.
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