GoFundMe Ocene - 10

The company is good, but it's annoying to leave comments.

The company is good, but it's annoying to leave comments. Many people face the same problem. Why's it so hard? Someone from the company wrote a comment for me, but it hasn't shown up yet—maybe it's delayed? I'm confused and annoyed. Please make gofundme simpler to use!

I'm attempting to update my phone

I'm attempting to update my phone number for verification purposes, and it's becoming a frustrating experience. Despite submitting my driver's license multiple times, they consistently claim difficulty in reading it. If this issue persists, I'm considering discontinuing my GoFundMe account and withdrawing support from others using the platform. Additionally, their fee structure seems questionable, particularly when profiting from donations intended for non-profit organizations. Not a recommendation for anyone.

Beware of hidden tips on GoFundMe

Similar to others, I fell victim to the deceptive "tipping" feature on GoFundMe, now defaulting to 16%. The tip option, camouflaged beneath text and white space, is positioned at the page's bottom. Users must scroll down to unveil the default 16% tip, which can be adjusted. This design choice feels misleading, and I caution others to be vigilant about hidden fees when navigating the donation process on GoFundMe.

The company's automatic verification

The company's automatic verification didn't accept my documents at first. I reached out for help, and Vincent from the help desk got in touch. He fixed the issue by having me use their secure file upload program. The whole thing got sorted out pretty fast.

This is my First GoFundMe campaign

This is my First GoFundMe campaign and I had no clue what to expect. The support team were amazing answering the tiniest of questions and I felt amazingly comfortable and supported by their ongoing communications and timelines for resolve to my questions.

Prompt and knowledgeable support

Impressed by the timely and knowledgeable response from the GoFundMe team. With their assistance, I was up and running within minutes. Their support has been superb. Anticipating a positive response to my donation requests. Highly recommended.

My fundraiser for the family of the recent

My fundraiser for the family of the recent plane crash victims had a small hiccup for a short time, but the problem was fixed quickly and I am very thankful.

Great experience overall, almost everything went

Great experience overall, almost everything went fine except for the transfer of the funds, which is one of the most important things. My ID documents were initially not accepted, and the upload tool could use some improvement. I got an email saying my funds were on the way, but when I logged into my account, I saw a banner saying the funds were on hold because my ID wasn't verified. If I hadn't checked, I wouldn't have known about the hold. I contacted the support team, and they replied quickly and helped me out.

They blockd my account nd I've filled

They blockd my account nd I've filled in the question form 5 times nd u get another form asking the same information. U can't call them nd explain it's very frustrating the money will end up getting returned nd I'll never use again

They seem to be focused on helping the rich

They seem to be focused on helping the rich people who already have the funds to recover from the fires in Palisades, California. Other people are being left behind. Important issues.