Forever.com Ocene - 123

The cards look really good and arrived

The cards look really good and arrived a few days earlier than expected! I got the help I needed during the order (my mistake). It was super helpful and I was grateful for it!

My experience with Lisa

My experience with Lisa Kirkly was simply amazing! I struggle with tech stuff, especially when I can't find instructions. But whenever I get stuck, Lisa always has my back.

Customer service at Forever is really good!

Whenever I ask something about Forever, I get a quick reply from smart staff. The Forever products are very nice and if something goes wrong, Forever is ready to assist.

Considering how old my films were and how poor

Considering how old my films were and how poor a photographer my dad was, I felt glad to relive my childhood after more than 50 years.

Great videos and personal, live-agent support

Great videos and personal, live-agent support as I was figuring out how to use the platform. Thanks - I couldn't have asked for more!

FOREVER really did a lot to help me with what I needed.

FOREVER really did a lot to help me with what I needed. Friendly staff and very supportive plus, of course, their products are great.

It was quite simple to set up the program

It was quite simple to set up the program and I am excited to spend lots of hours making the storybooks.

Let me tell you about

Let me tell you about my experience with Forever. They've got a bunch of products, so you can pick what suits you best. I went with photo storage, facial recognition, and converting old VHS tapes to a flash drive. It's awesome having all my photos in one place, and I can share them with my family for free. The facial recognition is spot on, making it easy to organize everyone into their own folders. This saved me a ton of time, especially with a project I needed done by Christmas. My Forever Ambassador is fantastic! She knows everything about their products and helped me with every question I had, even though I'm not great with computers. She was super patient and walked me through everything. The only downside is they're still expanding their product line, so some things you might expect aren't available yet. It was a bit frustrating, but my ambassador helped me create something amazing. Would I spend money on it again? Definitely!

Pretty good

I recently had to tackle the daunting task of organizing a massive collection of family photos, some dating back ages. The online support was pretty helpful, but the real star was my Ambassador, Suzanne. She was like a guiding light through this overwhelming process. Suzanne's personal touch made all the difference; she had this knack for understanding exactly what I needed. We sifted through countless old photos and family archives, and she managed to make it feel less like a chore and more like a journey. Her insights and patience were invaluable, and honestly, I couldn’t have done it without her expertise. If you’re facing a similar challenge, having someone like Suzanne by your side is a game-changer.

I ordered some invitations on

I ordered some invitations on May 2 and paid extra to get them by May 9, but they didn't show up on time. I was pretty frustrated when they still weren't there by May 10. When I called on May 12, I was ready to be mad, but the person at Forever was super friendly and explained that the delay was because the product was late coming out of production. She refunded the extra shipping cost and promised the invitations would arrive that day, and they did. While the delay was annoying, the great customer service turned things around for me. Instead of giving a low rating, I felt a 4 was fair. Sometimes, good service can make up for a hiccup.

I shot an email to

I shot an email to customer support on a Sunday, and it took until Friday to finally get the answer. They said they sent a reply on Wednesday, but I never saw it. I wish they'd gotten back to me faster, especially since the issue was about a mistake with a previous purchase. Funny thing is, when I asked about buying something new, they replied in just four hours—also on a Sunday! It seems like they prioritize questions about purchases over other issues. In the end, they provided a good solution, even though the delay made things more complicated. My mix-up was sorted out, but I hope they can be quicker next time.

I placed an order on May 2 for invitations and paid extra

I placed an order on May 2 for invitations and paid extra for faster shipping to receive them by May 9. Unfortunately, the package didn't show up on May 9 or 10, which was a bit of a letdown. I would've rated the experience lower, but when I called on May 12 to ask what happened, the Forever rep was very kind and helpful. She explained that the product was delayed in production. She refunded my extra shipping cost and promised that the package would arrive on May 12. It did arrive on May 12. As the saying goes, better late then never. I would’ve rated it a 2 or 3, but because of the helpful rep, I gave it a 4.

Pretty decent

I picked up what I thought would be another great addition to my collection, but ran into some unexpected hiccups. The overall quality was pretty decent, but I noticed something odd with the double page spreads. The centers were kind of messy, which was surprising. Normally, everything's crisp and clean, but this time it seemed a bit off, like maybe the sewing was a bit wonky? What I had aligned across the center of several spreads didn't line up like it usually does. It was a bit of a letdown because I’ve never had this issue before. Hopefully, it's just a one-off thing.

Appreciate the great products!

Ordered a couple of things recently—a hardback book and a bunch of party invites. Wasn't rushing for the book, so went with standard shipping. Needed the invites fast though, so paid extra to speed them up. Funny thing, the book showed up two days before the "expedited" invites. Go figure, right? But hey, both the book and the invites turned out amazing, super high quality. Despite the shipping mix-up, I'm really happy with how they turned out. Guess sometimes you just gotta laugh it off. Appreciate the great products!

My agent, Geli Bloomquist, is great.

My agent, Geli Bloomquist, is great. In general, I’m happy with the photo restoration. It might be a good idea to check with the client about any known colors in the original image when restoring a photo. My daughter’s eyes turned blue instead of green, and the shawl was supposed to be black, but it’s blue. The painting in the background was left out. Also, it would help to reduce waste by not using big packaging when sending back the original photo. The box was big enough for a huge album, not just a 4x6 photo.

I watched a presentation

I watched a presentation that was packed with useful info, but it was all over the place. I couldn’t always see what the presenter was clicking on, which made me a bit lost at times. I think rewatching it might help me catch what I missed. Despite that, it did motivate me to reorganize my stuff, which was my main goal in the first place. So, overall, it was worth my time, even though it got confusing here and there. It's definitely encouraged me to make some changes to how I organize things.

The company offers valuable assistance

The company offers valuable assistance in safeguarding my photos, which is truly commendable. However, the software's slow rendering of pictures is a drawback, warranting a 4-star rating. A swifter interface would enhance the user experience. On a positive note, the option to share albums with specific individuals is a feature I genuinely appreciate.

I loved the interaction with

I loved the interaction with my representative. She was amazing. She called and made sure I knew how to use the app and that I took advantage of all the services available to me. She helped me use my skills in a way that allowed me to do my best work and get a product I was truly happy to share with a special friend.

I really appreaciate getting my special memories

I really appreaciate getting my special memories back in such a nice way. Watching the videos gave me alot of happiness. One thing I noticed is the sound is very low, even when I turn it all the way up, it’s hard to catch the words clearly. It would be nice if the volume could be made louder. Thanks again.

Using Artisan 6 has been

Using Artisan 6 has been a mixed bag for me. It's pretty user-friendly compared to version 5, but searching for elements and adding new pages is more cumbersome. Before, I could easily select how many photos I wanted per page, but now it’s a bit confusing. Maybe I’m missing something, but I haven't figured it out yet. The printing process this time was a nightmare. It took 2 weeks just to print, and I had to call to check on my order. No email updates at all. Even after being told it would ship the next day, it took another week before it actually did. And the tracking—ugh, I had to download an app and even though it’s free for 3 weeks, you still need to give your credit card info. I don’t need another app cluttering my phone! This is the first time I’ve had such poor service; usually, it’s a breeze with orders shipped in 3 days. Fingers crossed the product is good when it finally gets here.

I've always been a big

I've always been a big fan of FOREVER's products and their whole concept. But, honestly, I'm having a tough time with the new screen design. I miss the old FOREVER banner colors, especially those lovely blue and green ribbons that used to be on top. Now, the album photo squares seem smaller, and there's a lot of white space between them. Plus, info seems scattered everywhere—top, sides, bottom. It feels like the focus has shifted more to the info around the photos, rather than the photos themselves. The old design had all the info neatly in colored ribbons up top, and the photos were front and center. Maybe it's just me and my learning curve, but I really loved the original setup. Guess I'm just a sucker for good flow and organization.

Not what I hoped for

I decided to try out Forever for digitizing my old movies, expecting some impressive improvements in brightness and color. Everyone had talked it up like it was state-of-the-art magic for videos. But when I got my digitized movies back, they looked just like the ones I already had, just on a different format. No popping colors or brighter scenes, just the same old stuff. It's like they just transferred the same thing to digital without any enhancement. I guess video magic isn't quite on par with their photo enhancements. Not what I hoped for, but at least they're digitized now.

I'm happy with how they handled everything.

Had to cancel my first order because I forgot to use my coupon and uploaded the wrong card format. Sent a support ticket to cancel the first one and rush the second. Spoke with customer service on 12/14 and they were really helpful! The order for cards I placed on 12/24/24 had some glitches, so I asked for it to be canceled and not shipped. The second order from the same day should be rushed and is correct. Overall, the support team was great, and I'm happy with how they handled everything.

Got the Artisan 6 software

Got the Artisan 6 software and managed to load it up on my computer, even transferred over 470+ kits. It was a pain but I figured it out. Now, the problem is it just won't open. Feeling beyond frustrated with this issue. It would be super helpful if there was a feature where you could hover over an element or paper, and a message would pop up telling you which kit it’s from. That would save a ton of time and effort. Really hope they fix these bugs soon, it’s driving me nuts.

Like: They don't force opinions.

Like: They don't force opinions. The thing is clean and nice. Dislike: Making thing is hard. Can't change layouts. Shutterfly lets me change easily. If you fix, I won't go back to Shutterfly.

Creating my booklet was a

Creating my booklet was a bit of an adventure, but I really owe a big thank you to Fran Arcoria for guiding me through the tricky parts. There were so many details that could have easily tripped me up. But here's the kicker—I paid extra to have my book delivered by July 10, and now it's July 13, and still no book. I'm supposed to leave for a family reunion on July 16 and the whole point was to have this booklet ready to show everyone. If it doesn't arrive by Monday, July 14, I'm going to be incredibly disappointed. Not having the book in hand really affects how I feel about this whole experience.

Just got Historian 6, and

Just got Historian 6, and wow, what a letdown. After years of enjoying Historian 4, I thought upgrading would be a breeze. But no, it just wouldn’t work. Spent ages on the phone with Katie Carson from support, and even she couldn’t figure it out. I mean, if the pros can't fix it, what chance do I have? I’m really bummed because I had high hopes for this new version. Asked for a full refund because I can't be stuck with something that doesn't work. It’s frustrating because I had such a good experience with Historian 4. Now I’m left wondering if I should look for alternatives.

I figured out that

I figured out that sending an email for inquiries is kinda slow. I emailed them on a Monday, but didn't hear back till Wednesday. Then, the next reply came way later, like the next Monday or Tuesday. It was frustrating. Someone mentioned that using the chat feature is way better, so I tried it out. It was a game changer! I got a response in like a minute or two. Way faster than waiting for days. If you have any questions, definitely go for the chat option instead of emailing. It saves a ton of time and you get what you need almost instantly.

I was really looking forward

I was really looking forward to my graduation announcements, but when they arrived, I was pretty let down. Out of the 60 I ordered, only around 15 were in decent condition. The edges on most of them were discolored, and some even had weird yellow spots on the pictures. A handful had bent edges too. I honestly expected much better quality from Forever. It was disappointing to see so many issues, especially for such an important event. I thought I was making the right choice with them, but I guess I was wrong.

I was really pressed for

I was really pressed for time with the deadline to buy the program or switch to a monthly subscription, and it was right around Christmas too, which made it even harder. I wish I could've had the Historian first to organize my photos before diving into Forever, but the price and timing just didn't work out for me. The program seems fantastic, but it's just too pricey. Thanks, Mary Bass.