FoodServiceDirect.com Ocene - 41

No stars. Abysmal customer service

No stars. Abysmal customer service. I made a purchase through their Walmart web store, and the order was shipped via UPS but somehow ended up at the local United States Post Office. The post office declined to return it for UPS delivery due to the absence of a mailbox in this rural location. Instead of taking responsibility and resolving the issue, these guys insisted I contact UPS. When I reached out to UPS, they pointed out that Food Service Direct was the shipper, and I couldn't make any changes. Rather than taking proactive steps, they shifted the blame to me and recited their rules and regulations. To add to the frustration, they laid the fault on Walmart's policies. Frustrated, I escalated the problem directly to Walmart, and they swiftly resolved it within two minutes, emphasizing that Food Service Direct should not have treated me poorly and should have managed the situation. After 14 days of futile back-and-forth, Walmart credited me and even sent a 25% coupon for my next purchase, which, needless to say, I won't be using at Food Service Direct. They are truly disappointing.

I ordered a frozen dinner from Food Service Direct

I ordered a frozen dinner from Food Service Direct since I couldn’t find it nearby. I had to leave town briefly, so I adjusted the delivery with UPS. My order arrived, and everything was good. What stood out was that the company actually emailed me, checking if the delivery went smoothly, as they’d noticed the delay. This small gesture shows they really care about customers, which isn’t something we see much anymore. Since this meal is special to me and is light on calories, I’ll definetely be ordering again.

My costly gluten-free English muffins came still frozen

My costly gluten-free English muffins came still frozen, despite being in transit for several days. They were packed in dry ice, which was a smart choice given the 95° heat they were traveling through. They were also in a sturdy styrofoam cooler. While the shipping was expensive, the muffins arrived in great shape. I've bought these muffins before and will definitely order again. This company is much better than another online store that sent me muffins in crumbs and with mold.

Thank you for your dedication to customer satisfaction

Despite a weather-related delay causing my delivery to start defrosting, the customer service representative promptly addressed my concerns. Their helpful and pleasant assistance resulted in a swift shipment of a replacement. This positive experience, along with previous satisfactory purchases, ensures my continued loyalty to your service. Thank you for your dedication to customer satisfaction.

My call to Food Service Direct was answered

My call to Food Service Direct was answered by a wonderful human who spoke my language! She was extremely knowledgeable, understanding, and very reassuring they could deliver the right special order item I needed. My product was delivered in less than 4 weeks!! Excellent customer service and pricing. Will definitely contact them again when I have a need.

The service here was great and the food quality is very good

The service here was great and the food quality is very good considering the price. One of my shipments didn’t arrive, but the staff was really understanding and fixed the problem quickly without any trouble, sending me a new order right away. This kind of help makes me want to keep coming back as a loyal customer!

I purchased the Swift precooked bacon

I purchased the Swift precooked bacon, and I’m really pleased with it! The flavor is great, and it’s so easy to use. It came in a Styrofoam cooler with ice packs, kept nice and cold, and was delivered within just a few days. I’m happy with my order and would definitely recommend this product and company. Thanks!

I had a damaged shipment initially

I had a damaged shipment initially, but Foodservice responded promptly. I chose a replacement over a refund due to the item's scarcity elsewhere. They managed it all, and I got it swiftly (and without damage). In a time when many companies struggle with communication, Foodservice stands out.

I am very pleased with my delivery.

I am very pleased with my delivery. I always get worried since the chorizo needs to stay cold. A few times, when UPS takes an extra day to deliver, the ice ends up melted. This time, however, the chorizo was still cold and there was even some ice left in the box. Really happy, thanks!

I had a problem with my order not arriving.

I had a problem with my order not arriving. Even though it wasn’t Food Service's fault, they quickly sent a replacement. The person who helped on the phone was kind and quick to respond. Overall, working with them was simple, and I was happy with the good service they provided.

Even though there were a few problems when

Even though there were a few problems when the olives were shipped, the customer service at Food Service Direct was really supportive. The agent paid attention to my concerns and made sure everything was handled. The product is great, and the service is good too.

I emailed them with a special request

I emailed them with a special request, and got a call next morning! She was nice, explained all options. She said air shipping not needed, they've been doing this for 20 years. She was right. Company's shipping experience is outstanding! You've got my business.

Ordering was easy...

Ordering was easy... Time from order to ship was really fast and the product was packed nicely. It arrived fully frozen at the end of the day, I thought it might be a bit soft by then. The product is great, taste, look, and size... Will definetly buy again!

My fam and I loved goin' to

My fam and I loved goin' to Pizza Hut for their salad bar w/ creamy Italian dressing. We were bummed when they axed it. I hunted for the recipe and found your site. Didn't tell my daughters, so when it came, they were super happy. Back to bein' a good mom.

The people at Food Service Direct really knew their stuff!

The people at Food Service Direct really knew their stuff! They were super helpful and made sure I got exactly what I needed. My order arrived in just under 4 weeks. Great service and prices. I'll be reaching out to them again for sure!

I placed my first order for a frozen item

I placed my first order for a frozen item and I am not too happy! It reached warm Northern California via UPS, but there wasn't much dry ice left. They confirmed my order fast and provided a UPS tracking code. Not a satisfied customer!

The company didn't notify me about

The company didn't notify me about delivery or tracking. I don't know when the order is arriving. But when it came, it was packed well with dry ice. I fixed one patty right away, it was tasty! Reminded me of old times!

First time buying here, and my order showed

First time buying here, and my order showed up right when it should and packed really well. Everything was in great shape, no issues at all. I will be odering again for sure.

Direct Foods have been great and very supportive.

Direct Foods have been great and very supportive. They helped me keep feeding the Orioles that come by each year. I hope others find their service and presence very helpful.

A great business I’ll keep buying from.

A great business I’ll keep buying from. They offer nice prices and good goods. Their service is excellent; Kaylin and Aniya made me feel valued. This was money well spent.

I found the food item I had been looking

I found the food item I had been looking for in stock, and it was shipped quickly! Thank you for a great experience! I will be placing more orders with you in the future!

I was promptly informed

I was promptly informed that my order was delayed. A fast and clear reply! I’m excited to receive my salami, and I’ll review Foodservicedirect again! Sincerely, Jody

One stop shop restaurant supplies.

One stop shop restaurant supplies. Like every thing you need is here already. They also reply promptly to an concerns or issues. The price is reasonable and fair.

There's plenty to choose from.

There's plenty to choose from. Orders come fast and well packed. The company is always ready to assist. Once, an item came damaged but they gave me credit for it.

foodservicedirect had something almost no other seller

foodservicedirect had something almost no other seller could find—at a good price. Delivery was fast and without any issues. Plus, the package was done well.

I've always had a good experiance when buying

I've always had a good experiance when buying from FoodServiceDirect. They have some of the best deals for bulk orders, and products get sent out quickly.

The product I purchased was simple to locate

The product I purchased was simple to locate on the site, shipped quickly and got here still frozen. Very happy with the product and the ordering system.

Crystal helped me with my

Crystal helped me with my order issue. She replied quickly and made sure I could finish my order, even though the problem fixed itself.

I realy liked how it came packed.

I realy liked how it came packed. Still frozen hard when I got it. Planning to make soft serve next weekend. Excited to give it a try.

The product arrived earlier than expected.

The product arrived earlier than expected. The refrigeration setup was good since the cheese was still cold when we opened the case.