FedEx Ocene - 6

FedEx's website is really not

FedEx's website is really not good. If you need to return a package that isn't yours, finding the right info is hard. It's like they want you to sign up as a sender. The customer support just gives you numbers to call branches. It's easier to call them than use the site. Maybe you'll find their number under "customer support." Otherwise, good luck sending back the wrong package. It's not worth the hassle.

My last delivery had three failed attempts

My last delivery had three failed attempts, despite me being home for all of them, and when it finally arrived, it was broken. Now, my current shipment is lost—they tried once a week ago, and there’s been no update since. I’ve reached out to customer service every day, but all they say is, "We’ll create a ticket and fix it within 24 hours." Still, nothing gets done. I’ve now contacted the vendor, hoping they can push FedEx into doing something.

The person in charge of daytime operations at FedEx Freight

The person in charge of daytime operations at FedEx Freight in Aurora, Illinois, reportedly uses marijuana regularly, possibly other drugs too. This info comes from someone who knows firsthand. He says he gets the marijuana from drivers, which is worrying. Even if marijuana's legal in Illinois, is it okay for FedEx to keep a drug user on staff? If this gets out on social media, it could be bad for FedEx's reputation.

The company is not so good.

The company is not so good. They can't redirect a package. They tell me to wait until it is being returned to the sender, then they will contact the warehouse to see if I can pick it up. This is totally stoopid.

FEDEX IS TERRIBLE!!!

FEDEX IS TERRIBLE!!! The company had awful delivery service. My delivery date has been changed more than 5 times and I still haven't received my stuff. I can track it and see it's been sitting in a warehouse in Monroe, NC, for over a week. When I called to complain, the agent said I could only talk to her. They keep saying, "I will speed up a ticket, and someone will contact you about it." What's wrong with these companies? Why don't they care about providing good service? I would surely check what shipping service is used when ordering online, and if it's FEDEX, I’m not buying.

One star is too high

One star is too high; how can a company be more ineffective? They keep promising updates on delivery that never come, saying they "Tried to deliver" a 2k package that needs a signature. I doubt they even made an effort and now they want me to arrange pick-up instructions! WHICH I WILL NOT. On day 4 and STILL NO PACKAGE.