FanShield.com Ocene - 121

Disappointed with Fan-Shield's inflexible

Disappointed with Fan-Shield's inflexible response during a family crisis. My wife and I faced an urgent situation when my father's cancer diagnosis emerged while we were on a Nashville trip. Despite promptly informing Fan-Shield about our cancellation due to this family emergency, they insisted on specific documentation from my dad's physician, rejecting our plea. The heartless stance became evident when, despite providing text messages and an obituary after my father's passing, they remained unmoved. Fan-Shield's rigid policies make them an unsuitable choice for anyone facing unforeseen, non-same-day emergencies.

Crazy experience

So, let me tell you about this crazy experience I had with FanShield. I was all set to take my family to Schlitterbahn Water Park, but then some serious flooding hit the area. I mean, it was bad—like, people missing and everything. Naturally, I thought it was best to cancel the trip. But when I reached out to FanShield for a refund, they just wouldn't budge. They told me I hadn't canceled early enough or something, even though the trip hadn’t even happened yet. Seriously, who would risk going to a flood zone with their family? It felt like they just didn't care about what was happening, only about keeping my money.

I had a horrible experience

I had a horrible experience with this insurance company. I got injured and couldn't compete, so I provided a doctor's certificate that clearly stated surgery was necessary. Despite this, my claim got denied. The whole process was just a nightmare with countless hoops to jump through. They seem to have just enough loopholes to avoid paying out. Honestly, it feels like a scam. I regret spending my money on this company. They don't care about their customers at all. Just looking for ways to dodge their responsibilities. Save yourself the trouble and look elsewhere. This was a complete waste of money and time.

Really frustrating experience

I had a really frustrating experience with this insurance company. Imagine giving them all the right details and they still managed to send my funds to the wrong Venmo account. You'd think there'd be someone to talk to, right? Nope. All I got was this irritating recording that was about as helpful as a screen door on a submarine. Want to get in touch with them? Good luck with that. The only option is emailing them, and waiting for three whole days for a reply. It’s like they don’t want to fix anything. Honestly, if you're considering this insurance, maybe think twice. Save yourself the headache, trust me.

We bought tickets for the

We bought tickets for the California Winter Fest and added a protection plan due to unpredictable weather. When we got to the park, the weather was terrible. People were running away, most of the rides were shut down, and the show was canceled. We didn’t use our tickets at all. We tried to get a refund through the protection plan, but they denied us. They said the severe weather coverage only applies if you can’t reach the event, not if it’s just bad weather when you’re there. It felt like they hid all the small details to avoid paying out. Total scam. We paid for nothing and got nothing in return.

I'm definitely not happy

I recently tried to get a ticket refund because my friend's kid had a medical emergency and couldn't make it to the spring training game in Phoenix. I thought it would be straightforward, but Fanshield asked for a note from the family doctor. I even sent them the HIPAA policy to explain why I couldn't provide that, but they still wouldn't budge. It’s ridiculous to ask for a doctor's note just to get a refund for a baseball game ticket. I feel like they’re making this way harder than it needs to be. Honestly, it's really frustrating and unacceptable. I'm definitely not happy with how they handled this.

I was planning a fun

I was planning a fun day at a waterpark in Texas by the Guadalupe River, but things went downhill fast. The river flooded, and the park was shut down on the day of our visit. Now, here's the kicker: the company claims they're covered for weather issues. Total joke. They have these sneaky rules that make it nearly impossible to get a refund. I even sent them proof that the park was closed because of the flooding. Their response? Since the event was canceled, they didn't owe me anything. So much for weather protection! Feels like a scam, honestly. Be cautious if you're considering using this company.

I’m currently having a nightmare

I’m currently having a nightmare dealing with this company. I sent them my hospital bill and all the necessary paperwork, but they still want more. Seriously, if a $34,000 hospital bill doesn't prove hardship, what will? Now they want a letter from my doctor, which means another office visit and more expenses for me. It's ridiculous. They keep asking for more and more documents, hoping I'll just give up. I have all the proof they need, but it feels like they're trying to wear me down. I'm determined to share my experience and warn others on every platform I can. This company is a complete ripoff.

I submitted all the paperwork

I submitted all the paperwork from my doctor, using the exact form that Fanshield recommends. I had an emergency surgery, so my family and I couldn't make it to the event we insured. Today, they told me we aren't covered, just saying they "could not verify documentation." No further explanation. They didn't even give me a chance to submit more proof. It's really frustrating. I followed their instructions to the letter, and still got denied. This feels like a complete scam. If you're thinking about using Fanshield, I'd strongly advise against it. Save yourself the hassle and look elsewhere.

Took a chance on one

Took a chance on one of those event insurance add-ons for the first time, thinking it might be a smart move for a $140 triathlon I was worried about missing. Cost me just $11, so I thought, why not? Fast forward to today, I needed to check if I could actually get a refund. Turns out, after digging through the policy, it’s like nothing is really covered. And even if it is, you're buried under a mountain of paperwork. It's not the straightforward safety net I hoped for. Lesson learned. Definitely not going for this kind of insurance next time. The restrictions are just way too much for me.

I remember heading to Six

I remember heading to Six Flags over Georgia, super pumped for a day of fun. But bam, the sky just opened up, and it poured like crazy. So, the park had to shut everything down. We thought we were covered since we bought that "flexible experience" deal from ProtechT/Fanshield, thinking it was a safe bet. Turns out, it didn't mean a refund at all. Talk about misleading. We just ended up losing our money without getting anything back. Honestly, it's a total waste. If you’re planning a visit, keep your money safe and skip that so-called insurance. It’s just not worth the hassle or the cash.

I recently had a frustrating

I had a frustrating experience with a company that required a doctor's note for a COVID refund, even after I showed them my positive test result. It felt so unreasonable to ask someone with COVID to go out and risk exposing others just to get a note for a $50 refund. Plus, getting a doctor's note isn’t always free, so you might end up spending more than what you're getting back. The whole process seems backward and inconsiderate, especially when a positive test should be proof enough. It’s disappointing that they don’t seem to consider the safety and financial burden on their customers.

Man, dealing with FanShield was

Man, dealing with FanShield was a real headache. I tried getting a claim approved, but it felt like hitting a brick wall every time. Lucky me, I used my credit card for the purchase, so now I can dispute the charges and hopefully get my money back. Seriously though, if you're thinking about using their service, do yourself a favor and read the terms and conditions super carefully. It would help if FanShield spelled out exactly what their insurance covers and what it doesn't. That way, folks won't get caught off guard. Just sharing my experience here so others can avoid the same hassle.

We took a trip to

We took a trip to a theme park, excited for some fun, and I got tickets for 3 fast passes for some family and 3 thrill seeker passes for me and my two kids. Everything was going well until my grandma had a fall. My family rushed to help her, and we decided to stay and celebrate my kid's first year of school. But then things got tricky. I tried to get a refund for the unused tickets, but without the fanshield insurance, they just wouldn’t budge. Fanshield didn't help either—they denied my request. Next time, I’ll skip the extra insurance and just buy the tickets straight. What a hassle!

I can't believe the mess

I can't believe the mess we went through trying to see & Juliet in Atlanta at the Fox Theater. My daughter bought tickets for three nights, and wouldn't you know it, we got hit with the worst winter weather that weekend. One of the shows was even canceled. We live four hours away, and the police were telling everyone not to travel unless it was an emergency. But when we asked FanShield for a refund, they flat out refused because we didn't have proof of road closures. It was so frustrating and stressful, and we ended up losing all that money for nothing. Such a terrible experience!

I was pretty disappointed

Honestly, I was pretty disappointed with the customer service at this venue. My wife was recovering from a serious health issue and couldn’t attend the show we had tickets for. We even provided proper documentation from the hospital, but they still refused to give us a refund. I mean, I get that policies are in place for a reason, but this felt like a pretty legitimate reason for not being able to make it. It’s frustrating when you’re dealing with something so serious and the venue can’t be a bit more understanding. Kinda makes you think twice about buying tickets from them again.

This experience has been a nightmare

I can't believe what a mess this whole situation has been. I sent over all the docs they wanted in pdf, like they asked, but they keep asking for them again in pdf. It's like they're just trying to stall or something. I'm seriously doubting if I'll ever see my refund; it's been weeks and no response to my emails. The event date came and went, and those tickets just sat there unused. It's super frustrating when you do everything right and still get nowhere. Feels like I'm being scammed. I'm just a regular customer trying to sort things out, but this experience has been a nightmare.

When my husband needed to

When my husband needed to see a doctor, I filed a claim with this company. The doctor gave us a handwritten note saying he couldn't do any activities for a week. Within half an hour, they told me they couldn't "verify my documentation." I sent exactly what the doctor gave us and the receipt for the tickets we bought for a family show. I even offered to have the doctor fax them directly. They didn't reply, just said again that the statement couldn't be verified. It's clear they don't want to pay out anything. This whole experience has been incredibly frustrating and disappointing.

I thought getting a refund

I thought getting a refund would be simple, but it was a nightmare. The process is way too long and complicated. They don't tell you upfront how hard it will be. Every step felt like a new obstacle, with endless requests for the same documents and long waits for any response. It honestly feels like they're trying to wear you down so you just give up. The lack of clear information and the constant delays are just too much. If you think you might need a refund, be really careful with this company. It feels like they’re more interested in keeping your money than helping you out.

I booked a holiday stay

I booked a holiday stay for the end of December, wanting a little break until the New Year. But at the end of October, I had a family emergency and became my bedridden mom's only caregiver. Tried cancelling, but they said I needed a doctor’s note. Sent that, but now they want another letter saying I can't make it physically. It's like jumping through hoops. Can't afford to lose the money, so now I’ve got to find someone to help my mom just so I can go. Can’t even call them directly. Honestly, it's frustrating and stressful. If you’re considering this place, think twice!

I got insurance from this

I got insurance from this company for a bunch of my events, thinking it'd be worth it. Turns out, it's just a scam. Had to miss my last race due to a sudden work emergency. Thought it was no biggie because I had insurance. Went through the whole process with Fan Shield, and they denied my claim. Even had to ask my boss for a signed letter, which was super awkward, and they still said no. Apparently, you need something extreme like a death certificate to get your money back. Definitely not wasting any more money on this useless coverage. Avoid this company if you can.

I can't believe the hassle

I can't believe the hassle I went through with them. I sent a signed note from my doctor explaining why I couldn't make it to an event, and they still wanted another document! It's like they don't trust anything unless it's in triplicate. I felt like I was jumping through hoops for no reason. I've never dealt with such a frustrating process before. Why make it so hard for customers? It's not like I enjoy missing events. Definitely not going to use them again. It's just too much trouble for something that should be simple. Save yourself the headache and go elsewhere.

Save yourself the hassle and look elsewhere

I had the most frustrating experience with Fanshield. Bought their insurance thinking it was a good idea, but turns out it’s just a big waste. They make it nearly impossible to get any sort of reimbursement unless you have a mountain of medical records or, heaven forbid, you’re no longer around. Felt like they just didn’t care at all. Honestly, I’d rate them less than zero if I could. It’s such a disappointment, and I regret spending my time and money on it. If you’re considering them, I’d seriously think twice. Save yourself the hassle and look elsewhere.

I had an issue

I recently had an issue with my son's ticket where we thought we'd be covered if he got sick. Turns out, the coverage only kicks in if you visit the doctor. So frustrating! Imagine having to spend more on a doctor's visit than the ticket itself, just to show proof of my son's diarrhea. It's like, what's the point of having coverage if it doesn't actually help when you need it? Felt a bit misled by the policy details. I get that rules are rules, but it just didn’t seem fair. It's a lesson learned for me about reading the fine print more closely next time.

Terrible service

I can't believe how terrible this service turned out to be. Bought it for a ski trip in Wyoming, thinking it would cover my family. When high winds and a travel advisory hit, we decided to avoid the dangerous roads. Thought we'd be covered, right? Wrong. They refused to refund us because the area wasn’t in a "state of emergency." I made a responsible call for my family's safety, and they did nothing to help. This company is a joke. Never using them again and I warn everyone else to stay away. Total waste of money and beyond disappointing.

I had the worst experience

I had the worst experience with this company. My apartment flooded and I had all the maintenance records to prove it, but they denied my claim because I didn’t have a police report. Seriously, who calls the police for a flood? It's ridiculous! I provided all the evidence they asked for, but they still refused to help. I feel totally scammed. They’re just looking for any excuse to not pay out. Save yourself the headache and stay away from these guys. They don’t care about their customers at all. Just a total waste of money and time.

I had a pretty bad experience

I had a pretty bad experience with FanShield. I tried to make a claim because of a really tough family issue, but they said it wasn't one of their "official reasons" for paying out. It felt like they just didn't care about my situation. On top of that, it took them two whole weeks to get back to me. I did talk to a customer service lady, and I felt for her – she’s got a tough job. Honestly, it’s better to save your money or find another company. There’s a reason FanShield gets such terrible reviews. Not worth the hassle at all.

I got a Fanshield warranty

I got a Fanshield warranty for the fastpass at Kings Island because, you know, things happen. And wouldn’t you know it, my son got sick – some stomach bug – and couldn't go. Figured we'd be covered, right? Wrong. Tried to get a refund, but they needed a doctor's note. I mean, who goes to the doctor for a stomach bug that clears up in a day? So frustrating. Felt like we were just throwing money away on that warranty. It’s supposed to give you peace of mind, but instead, it just added more stress. Not what I signed up for at all.

I was really disappointed with

I was really disappointed with the insurance I bought. Their marketing made it seem like I'd be covered if I couldn't run because of an injury. Well, I got injured, but since I didn’t go to a doctor, they refused to give me a refund. They never made that part clear in their ads. I mean, it was an obvious injury, but apparently, that's not enough for them. If I had known I needed a doctor’s note, I wouldn't have wasted my money on this insurance. It feels like they’re just trying to trick people with their deceptive practices.

A scam this service

I can't believe what a scam this service turned out to be. I thought I was buying something to help me, but it was all lies. These people just take your money and run. No way am I ever using them again, and you bet I'm telling everyone I know to steer clear. It's disgusting how they prey on people in need. If I could rate them zero stars, I would. Just a bunch of thieves, honestly. They deserve the worst for what they're doing. Don't fall for their tricks – save yourself the trouble and find something trustworthy.