Debtblue.com Ocene - 25

#1 importance is the people.

#1 importance is the people. Easy to talk to, caring, informative, helpful, courteous. 100% in all areas. Let me expand on that QUICK. I am really sorry to see them go. They seemed happier than me when I became debt free. I’ve heard others complain about how long it was taking another debt company. I was edging on becoming close to $50k in debt. Debt Blue made me green all the way in less than 3 years. I personally know of 3 creditors that would be VERY STUBBORN, They were, even calling me constantly and sending me texts and emails. However they did it, DEBT BLUE , finally got them all to reduce my debt. They even paid off each account. I actually think they underplaied themselves. I asked them to keep any leftover money and they politely refused “THAT IS NOT HOW THIS COMPANY WORKS.” That's what my answer was. I glowed, as a great grandmother, and told each I would be proud to call them my grandchildren. Five Stars Not Enough

This company's communication stands

This company's communication stands out as the most reliable I've experienced lately. Confirmations through both text and phone made transactions seamless. The team demonstrated kindness and efficiency, delivering on their promises without deviation. Consistency in their actions sets them apart in the realm of service.

The company was reely good

The company was reely good. Omar Schaafe wuz amazing. He listened to everything I had to say. He gave me good financial and life advice. He helped me get the best options to consolidate my debt and get an affordable monthly price to pay it off. It was an absolute pleasure talking with him. Can’t thank him enough.

Thanks a lot, Maria, for your great help today.

Thanks a lot, Maria, for your great help today. It was nice working with you. You did a good job explaining the graduation process and achieving financial freedom. I'm really grateful for people like you, with a kind heart. Have a nice evening, God bless, thanks for your kindness and all your concerns.

Alexis was very helpful in choosing

Alexis was very helpful in choosing the best plan for us. She made everything clear and easy to understand. She was polite and answered all of our questions, making the whole process much easier. It was a pleasure working with Alexis, and we appreciate her hard work and the great service.

I was quite worried about my situation with DebtBlue

I was quite worried about my situation with DebtBlue, and suddenly I connected with Luis Acosta, an amazing agent, who had all the skills and info to assist folks like me who need clear and detailed guidance. I am really happy and grateful to have this kind person supporting me.

Nice

Jason's professionalism and demeanor were outstanding. This is my second time getting help from him, and I appreciate DebtBlue's diligent efforts to improve my financial situation. Having people like Jason to address my questions and concerns is a true blessing.

Really thankful I graduated from their program.

Really thankful I graduated from their program. Such a good experience. This company's amazing, everyone cares about my success and money. The program works wonders for settlements. If you wanna change your money situation, give Debt Blue a shot. God Bless.

This is a far the best communication

This is a far the best communication I have received from any service in a long time. All transactions were confirmed by text and telephone. The people were kind, efficient and basically - what they said they were going to do is exactly what they did.

Debt Blue is absolutely fantastic.

Debt Blue is absolutely fantastic. They've been handling my debts with the utmost care, and I couldn't be happier with their service. Jennifer, in particular, has been an exceptional agent. She's hands down the best I've ever worked with. 😄💙

Had a great experience with Julia M. in customer service.

Had a great experience with Julia M. in customer service. They should for sure consider giving her a raise. She’s carrying their whole department. Also, debtblue is super helpful if you're dealing with any financial stress.

Busayo was very patient with this 81 yr old!

Busayo was very patient with this 81 yr old! She seemed very knowledgable. A little hard to understand due to native language differences, but repeated when I asked her because I didn’t understand what she had said.

My involvement with Kevin was fantastic.

My involvement with Kevin was fantastic. He is what all customer service representatives should be! I genuinely enjoyed my chat with him. Thank you so much, Kevin, for making me smile! Great job!

Big thanks for keeping it real and

Big thanks for keeping it real and understanding! The folks here are legit, super personable, and you can trust them with every phone call. Total thumbs up for their sincerity!

The lady was really patient

The lady was really patient and knowledgeable. She was friendly and helpful. I was pleased with her. She knew what I needed and helped me get it done. Thanks, Deb Blue!

The plan discussed was clear and helpful

The plan discussed was clear and helpful, but I decided to pay off my debt from my savings. Thank you for your assistance; the conversation was pleasant and hopeful.

I was very Pleased with

I was very Pleased with this agent she was very helpful quick to get things done very knowledgeable and Friendly I couldn’t be happier with her then I am Thank You

We're only beginning, but up to now

We're only beginning, but up to now, Natalie's been really helpful answering all our questions. It's nice to get such good customer service.

Farrah and the entire Debtblue

Farrah and the entire Debtblue team have been incredibly pleasant and informative throughout my early engagement with their program. I appreciate the non-judgmental support I've received, which is invaluable during challenging times. Big thanks to everyone for making me feel supported and understood in this budding relationship.

seriously know their stuff!

seriously know their stuff! Whenever I fired off a question, they were like instant wizards, nailing it with the right answers. Major impressed vibes with their knowledge game. Thumbs up for these know-it-all champs!

I was a little surprised that

I was a little surprised that I owed Debt Blue that much. Still they did a wonderful job at getting me straightened out.

I've been a client for 11 months, signed up

I've been a client for 11 months, signed up for a 3-year program. Unfortunately, the experience has been far from personalized. Debtblue lacks proactivity in notifying companies about my debt program, leading to constant changes in representatives during the monthly calls. They advised stopping payments, resulting in late fees and interest accumulation. The promised savings in settlements are elusive, with fees reaching 25% of the original debt. Communication is frustratingly circular, promises to return calls unfulfilled, while payment reminders are relentless. The absence of U.S.-based contacts adds to the overall dissatisfaction. Looking forward to ending this association.

I cannot recommend

I cannot recommend this company to anyone! They cost me $700 and achieved absolutely nothing for me. Despite having 10 months, they only attemptd to negotiate with the debtors AFTER I received a summons from t he court. I still owe the same amount as I did when I started, plus a 25% fee and interest charges. Don't make the mistake of spending your money on this company- deal with your creditors yourself and save a bundle!

After my initial interaction with

After my initial interaction with this company, the lack of communication has left me extremely dissatisfied. Despite expecting assistance from Derrick, there has been no response whatsoever. This level of unresponsiveness is entirely unacceptable and has created a sense of discomfort in my dealings with this company.

Called 'em up four times

Called 'em up four times, and not a peep from anyone. No message, no tunes, not even an ETA on when I might get to chat with an actual human. That's just plain frustrating. Tossing the lowest rating their way for playing hard to get on the phone.