Caesarstone US Ocene - 10

Samples arrived really quickly, which I was happy with.

Samples arrived really quickly, which I was happy with. They were very helpful and made it so much easier to decide on the right design choices. It made the whole process smoother and less stressful.

I hit them up for a sample, and boom

I hit them up for a sample, and boom, it landed on my doorstep in no time – exactly what I asked for. Couldn't be happier with how smoothly that went down. Perfect!

Loved getting those free samples in the mail!

Loved getting those free samples in the mail! Not a lot of companies do that, especially for something big like what we bought. It was really nice.

Fast and painless samples to our door.

Fast and painless samples to our door. We'll definitely go with Ceasarstone after we pick which one we like best!

Getting the samples online was easy

Getting the samples online was easy, and having them sent to me worked well. I wish I could have ordered more than just three, especially considering the size of the package in which the three were shipped.

My order arrived fast but one of the samples

My order arrived fast but one of the samples wasn't included. I sent an email and also left a voice message, so I hope this gets sorted out soon. Thank you.

I placed an order for samsple

I placed an order for samsple on 2/26, with the website stating a delivery time of 3-5 business days. My credit card was charged on the same day. However, it's now been 10 business days, and I haven't received any confirmation email, tracking information, or the samples themselves. Despite reaching out to customer service via email and [email protected], I haven't received any assistance or replies after 6 days. This delay is causing a setback in my remodeling project, extending it by at least one week. Overall, my experience has been very disappointing. I'm hopeful that the situation can be resolved, but as of now, it's been frustrating.

The company's delay in sending out samples and the fact

The company's delay in sending out samples and the fact that they charge an Architectural firm for ordering samples when specifying their product were disappointing. This experience will make me think twice about going through the process of specifying this product in the future.

Well, aside from the

Well, aside from the order confirmation, it's been crickets on updates for my order. Two weeks in, and I'm left in the dark – no clue if it's even shipped. Not exactly winning any gold stars for communication, that's for sure.

I did not get a feedback from

I did not get a feedback from customer service. I got this email asking for show the service is doing but did not get any. It’s been 1 week + since ordering samples and it does not seem like it shipped yet.