Beds.co.uk

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FInd seamless customer service at its finest: my bed arrived promptly, but alas, with a broken drawer.

FInd seamless customer service at its finest: my bed arrived promptly, but alas, with a broken drawer. The delivery team, incredibly helpful, promptly contacted the company. Following their advice, I snapped a picture, emailed, and called customer service. Francis from the support team swiftly scheduled a new delivery date for the replacement drawer, ensuring minimal disruption. If you value efficiency and exceptional service, look no further. Explore more reviews and discover why this company stands out.

Oliver's charisma won me over from the start.

Oliver's charisma won me over from the start. He didn't just sell me a mattress; he upgraded my sleep with top-notch quality. His efficiency and warmth made the whole process a breeze. Now, I'm eagerly awaiting the delivery, confident that Oliver's service will continue to impress.

Experience perfection from start to finish!

Experience perfection from start to finish! Picture this: I placed an order and received a call the very same day to confirm the delivery date. The day before, another call secured our preferred time slot, and on delivery day, they checked in to ensure everything was spot on. The delivery team was outstanding, and the customer service? Top-notch! Plus, the bed’s quality for the price? Simply superb! Thrilled with our purchase—thank you!

Avoid at all cost. Do not believe trust pilot

I would have given this compny a zero star if I could. Before I ordered my bed on May 3 I called their customer service to confirm when is their earliest delivery as I can’t wait too long as I am pregnant. Their CS told me that there will be an availability on May 7 which is perfect as that won’t be a long wait. So I proceeded with the order thinking I will be able to sort out the delivery date quicky. I asked my husband to book a day off as no one will be available to receive our bed if he is not around. Here comes May 7, still no email confirming about my order. Meaning, I still can’t book my delivery date with them. I called them to asked what is happening. They say they will chase my order and will call me back that day too. No call or anything that day. So I called them again the next day. They say they will chase it again and will call before 11 am. Waited until 13:00 and still no call back from them. At this point I am beginning to get so frustrated as my husband already booked his off. I brushed it off this time as there is nothing I can do about it. I called them again after waiting for their call they say the earliest they can deliver my bed will be on May 15. Not happy obviously as I made sure I will have the bed in less than a week .I checked with them before I proceed with the order. But again I can’t do anything about it but wait. So I asked my husband to book another day off on the 15. Here comes May 15 we got the bed frame but no bolts nuts etc. for us to be able to assemble it. I was furious this point as I was feeling so much pain on my back. I literally begged this people to send the fixtures next day delivery/priority as I cannot sleep where I am sleeping any longer. Guess what they can do ? Sent it through post telling me it will be with me 24 to 48 hours. I wasn’t happy I was literally crying I just can’t stand it anymore. Sending it through post 24-48 hrs that is the best they can do. OK! If that’s all you can do . I just agreed as I can’t do anything about this again. This was on Wednesday, so I was expecting it to come Friday. Today is May 18, 60 hrs after they said it will be with me 24-48 hrs. This is how they treat their customers. All they can tell you is sorry, never ending sorry. Did not even try to send the post next day delivery! I called them again as I was expecting it yesterday. They told me the post office is close and will receive it on Monday. This people thinks their customers are dumb. Royal mail still delivers their parcel even if it is weekend. So, don’t tell me they are close during weekend and wont be receiving it on weekend. You won’t be having this problem if you atleast delivered it on next day delivery. You have given me so much stress. Please be better next time as you don’t know what people are going through. Atleast try your best. I won’t be begging you if I am not pregnant and not having a severe back ache. But you just ignored it with your never ending apologies. AVOID THIS COMPANY and just buy a little bit more expensive beds than saving money but will give you a lot of stress for weeks.

Avoid

Ordered my new bed on Monday, didn't receive a confirmation email so rang them after a few hours. I was told that the bed would be delivered Friday (today) and I would have to pay £39 cash to the delivery driver. Their website says "fast free delivery". I argued this and was told that my postcode (in the midlands) was not covered and that this was explained in their terms and conditions. I checked the terms and conditions and my postcode wasn't mentioned so I called them back, threatening to call trading standards and they waived the charge. Anyway, on to delivery day. The driver turned up at a decent time and brought everything into the house for me. I soon noticed that the memory foam mattress was clearly labeled as 4'6" double, not the 5' king that I ordered. I told the driver, he said there was nothing he could do. I promptly rang beds.co.uk and after a lengthy discussion, I was told that the best they could do was refund me £15 as a gesture of goodwill and deliver my new mattress next Saturday. That's 8 days with no mattress. I will never use this company again and I would discourage anyone else from using them too.

The divan bed I purchased from this company

The divan bed I purchased from this company fell short of expectations, displaying poor quality and a significant deviation from the online description. Requesting a refund turned into a lengthy and frustrating phone call, where various alternatives were proposed instead of a straightforward reimbursement. Eventually, they agreed to collect the bed and refund my money, but the audacity of charging £49 for this service was disheartening. Beware, despite their polished website, this company's actual product quality and customer service do not align with their online image.

I placed an order for a bed on

I placed an order for a bed on January 5th, and the experience has been extremely frustrating. Despite numerous attempts to contact them for updates, I haven't received any information about the status of my purchase. Each time I spoke to a sales advisor, they assured me of updates that never materialized. This lack of communication is unacceptable, and I'm disappointed in the service. Considering the time and energy spent chasing them up, I'm contemplating requesting a refund. Think twice before ordering from this company.

Excellent service!

I recently purchased a bed and mattress from Beds.co.uk, and I must say the customer support was impressive. I had a special request about the delivery address and date, and Aimar from the customer support team managed my request quickly and effectively. I was pleased with how attentive Aimar was in arranging the changes I needed, and they kept me informed throughout the process. Not only was my issue handled well, but the whole experience was easy and enjoyable. If you’re looking for great service and support, I highly suggest Beds.co.uk. Aimar, in particular, gave outstanding help, and I’m very pleased with the result. Five stars!

My partner recently bought a new

My partner recently bought a new bed from Beds.co.uk, and it has made a big difference in our sleep! From the very first night, I've been sleeping much better. The mattress gives great support and comfort, and I wake up feeling rested and without any pain. The quality of the bed is really good, and the design fits well with the room. The whole experience, from buying to delivery, went smoothly. The customer service was also helpful and friendly. If you're looking for a new bed, I would definitely suggest Beds.co.uk. It's a choice that benefits your health and sleep.

I hesitated buying a large furniture piece online

I hesitated buying a large furniture piece online, but the website's user-friendly design and competitive prices convinced me to take a chance. Zain provided excellent customer service, guiding me through the process. Multiple email confirmations and a secure payment system eased my concerns. Initially, the delivery date was too soon, but they accommodated my request for a later date. The bed arrived on time, assembled, and the packaging efficiently discarded. The small double bed for my son's room exceeded my expectations in quality. Ordering was a risk worth taking.

Hudson Brown made my experience with Beds.co.uk

Hudson Brown made my experience with Beds.co.uk noteworthy this morning by helping to clear up a mix-up that occurred. He took time to understand the issue and then found a solution. He did it in the kindest and most understanding manner, making me feel really appreciated as a customer and eager to shop with them again. He is a valuable asset to this company and deserves recognition. Thank you, Hudson, for handling the situation quickly and efficiently before the couriers arrived to deliver our bed.

Beds.co.uk is a great bed company.

Beds.co.uk is a great bed company. We bought a superking 6ft ottoman bed and a 3000 pocket sprung mattress. At first, we were a bit unsure if such a big bed would support the heavy mattress, but it does it with no problem at all. We had to contact customer service about our headboard, and Abdul was really helpful. He sorted everything out fast and arranged an exchange for us. Overall, I would definitely recommend Beds.co.uk for its good value and great customer service.

Mark was quite helpful!

Mark was quite helpful! I reached out because the 15% discount wasn’t applied. Mark mentioned that due to my location, the delivery charge would be £90 and no discount would apply. I asked to cancel my order. He then offered to apply the 15% discount to the delivery fee. I insisted on canceling. Eventually, he said if I gave him a 5-star review, he’d waive the delivery charge and refund the 15%. I agreed, though I wasn’t happy. He should be fired.

Ordered a bamboo furniture set on Thursday

Ordered a bamboo furniture set on Thursday, got a call the next day to set up delivery. The delivery service called ahead to give a time frame, and on delivery day, I received updates and a text when we were next for delivery. The furniture set is nice for the price and was simple to put together. Now, just waiting to relax on it since it's been raining since we put it outside. I'd suggest this company for sure.

I ordered some patio furniture last week.

I ordered some patio furniture last week. It was the last day to use the 25% voucher discount, but I entered it incorrectly, so it didn't apply at checkout. I called the next day and spoke to Hazel, who was really kind and made sure I would get the 25% discount with a refund to my account. Hazel was very polite and supportive. Thank you so much! I will definitely suggest your company going forward.

I had an issue with ordering a bed

I had an issue with ordering a bed and its delivery and required help from the team at beds.co.uk. It took some time to sort out, but Malik, Francis, and a friendly lady on the team handled the situation well. In the end, I received a great deal and good service. The added bonus of delivery to the room, assembly, and debris removal was a nice touch. Overall, a positive experience!

I recently bought a mattress online

I recently bought a mattress online and needed to set a new delivery date. I contacted Hazel from the sales team. She handled my request promptly and called me back right after the order was processed. I haven't received the mattress yet, so I can't say much about the delivery or the mattress quality, but my initial experience with the purchase has been quite positive so far.

I recently made an order for some rattan chairs

I recently made an order for some rattan chairs, but I didn’t get any confirmation email. Since I didn’t have an account on beds.co.uk, I couldn’t track my order. I contacted customer care the next day. I was happy with the fast replies from Muneeb and Dawood, who took care of my problem right away. Their quick and useful help made the process way easier.

I have to say a big thank you to Ehtisham Ullah Khan.

I have to say a big thank you to Ehtisham Ullah Khan. After having a terrible experience with a different company, I decided to give beds.co.uk a call. Ehtisham was very kind, supportive, and really understood what I was looking for. Now, I can look forward to receiving my new bed with confidence, knowing it will finally be delivered.

Mark gave great customer service

Mark gave great customer service, offered special deals, and answered all my questions. This was my second buy from beds.co.uk. The delivery drivers were superb. Taranjit Singh and Chamkur Singh delivered and set up my divan beds. They went above and beyond to do a good job. Really grateful. Thank you!

Jamie was the employee who assisted me.

Jamie was the employee who assisted me. I want to mention he guided me through the steps of purchasing a specific mattress. He was really kind to me. He promised a delivery date. The company website clearly says Delivery FREE, but the bill showed a £39 delivery fee. !!!!!! I find this quite deceiving.

I purchased a rattan garden set, but sadly it was out of stock

I purchased a rattan garden set, but sadly it was out of stock, which meant I had to wait about 3 weeks for fresh stock. I spoke with Dawood, who recommended I go for a different colour and even gave me a discount because of the delay. He also managed to set up a quick delivery date for me!

Shoutout to Hazel

Wow, gotta give a shoutout to Hazel for the awesome service today! Made a mistake in my order, but she sorted it out quick when I called, and she was super friendly too. Also, props for the fast delivery, especially when things usually drag on. This company gets my vote!

Francis was really nice and helpful

Francis was really nice and helpful when I called for help earlier. I bought a new bed last night but didn't get a confirmation email or any info about when my new bed would arrive. I panicked right away. I called this morning and was connected to Francis who was polite, reassuring and fixed the issue right away. Within minutes of talking with him, I got a confirmation email and delivery scheduled. Francis gave such a great service. Now I'm waiting for my new bed to arrive!

I just want to share how happy I am with my recent order from beds.co.uk

I just want to share how happy I am with my recent order from beds.co.uk. I bought a double ottoman bed, and the quality is really great. The colour is beautiful, and it fits perfectly in my bedroom. The fabric is very soft, making the bed comfy and cozy. I truly love it and am very pleased with my purchase. I would definitely suggest beds.co.uk to anyone looking for a new bed. Thanks for offering such a great product.

Called to ask about a Rattan Cube set

Called to ask about a Rattan Cube set. It’s Sunday, so I didn’t think I would get a response! To my surprise, a guy named Sean picked up right away and answered all my questions quickly. In under 5 minutes, I had completed the call and I’m now excited to have my new furniture set arriving this week!! Really pleased with the agent and my overall experience!! Great job Sean, you’re a real asseet to that company!

I contacted Beds.co.uk since

I contacted Beds.co.uk since I hadn't received an order confirmation. I spoke with Ali M, who was very helpful. He informed me that my delivery would arrive in 2 days, which is good, and there’s a £30 delivery fee. I wondered why this wasn't mentioned when I ordered, and after checking with his manager, he told me I could get free delivery. Ali handled this really fast and sent me my order confirmation right away.

Ahsan assisted me with my question

Ahsan assisted me with my question, and I was happy with the service. Often when trying to reach companies, it can take ages, but the call was picked up fast and handled well. Ahsan’s customer service was friendly and helpful, and he really took the time to understand my issue and worked hard to help me solve it. A solid company, I will certainly recommend it and consider using them again. Thanks a lot!

I got 4pc rattan garden furniture with 15% off online.

I got 4pc rattan garden furniture with 15% off online. Order was confirmed next day. Got a call to confirm delivery time the day before. Got another call that evening to confirm delivery. Today got a text saying driver was 20 mins away. Driver arrived 30 mins later. Very polite and knew where to leave item. Driver said items was shipped from China so they could be sold cheap. Would defo use them again.

After looking online for a new king size bed

After looking online for a new king size bed, we found just what we needed. The bed is gorgeous and came with a mattress option and four drawers. Assembly was simple. We got updates on our delivery status. The two guys who delivered the bed called us the night before to give an estimated time and also on the delivery day to confirm arrival. A nice experience overall. Good job