AllConnect.com Ocene - 75

Both representitives were kind and helpful

Both representitives were kind and helpful, professional too. They assisted me the way I wish reps everywhere would do. During the slump after moving, Michael even made me laugh. I feel blessed to have such quality service. Thank you!!

Company's service is amazing

Company's service is amazing, they're really friendly and helpful. They go above and beyond to assist you in buying a home, even willing to be your friend during the process. Their personal touch is appreciated.

Jazz was fantastic - she grasped

Jazz was fantastic - she grasped what I needed and suggested a deal that was just right for me that I wouldn't have discovered on my own that helped me save cash. Very proffessional and customer focused. Thanks!

I had issues getting internet after moving to a new house.

I had issues getting internet after moving to a new house. A single call to AllConnect and they set me up with everything I needed. I should've called them sooner; it would have saved me time and hassle.

Kelly and Elizabeth were very nice

Kelly and Elizabeth were very nice, friendly, and quick while assisting me with Spectrum's Service. I'm excited to start my new Service on August 1st, which is just a 2-day wait and is quite impressive.

I feel happy with the help I got from the one who picked

I feel happy with the help I got from the one who picked up my call and the sales person who told me clearly about the service I wanted. He was polite, smart and acted in a proffesional way.

The company is really good at explaining things

The company is really good at explaining things, especially when it comes to comparing different services like Fiber vs conventional. They're professional and know their stuff.

Very informative and pleasant

Very informative and pleasant. Explained the process of my order on what to expect. Made sure I had a follow-up number if I had any further questions.

! Super patient and helpful !

Super patient and helpful, went the extra mile to get my service sorted. Couldn't have asked for a better experience. Big thumbs up to them!

Whoever setup my account was so frendly!

Whoever setup my account was so frendly! He made the process so quick and easy. He was very frendly and answered all of my questions!

Good service.

The agent was polite, though I was angry due to feeling like everything's been nothing but highway robbery. Inflation's a real bight.

The customer service was really good.

The customer service was really good. I got a much clearer understanding of the promotion. I would surely suggest it to others.

Fantastic representative, very supportive

Fantastic representative, very supportive, friendly, understanding, and knowledgeable. Excited to work with Specturm.

They assisted me in setting up a new

They assisted me in setting up a new account quickly, and I had my services installed and ready within a week!

The girl who assisted me was really

The girl who assisted me was really professional and helpful and clarified everything so I could understand

All went as planned, but we had one issue with the setup.

All went as planned, but we had one issue with the setup. After they connected the wifi fibers, the technicians didn't return to check if it was working properly. They also spent the whole day running the fiber and finding the connection; it took much longer than "up to four hours." The tech arrived at 8:15am and finished at 3:30pm.

I accidently called but the guy

I accidently called but the guy caught my interest. I said I pay too much for Spectrum net and he talked about fiber net. Prices were wow! He knew a lot and answered my questions patently.

The representative knew a lot

The representative knew a lot about EarthLink Internet, which was good. She helped me pick the right plan. Thank you.

I had a weird experience

I had a weird experience with this company. First, I got a quote from one person, seemed fine. But then they transferred me to another salesperson and I had to start from scratch, repeating all my info. This new guy tried to upsell me on services I didn't need and then even increased the original price I was given. Felt like a bait and switch. Not cool at all. Definitely not pleased and don't think I'll be using their services again. Surprising to see USPS promoting them, kinda disappointed.

I'm perplexed about the purpose

I'm perplexed about the purpose of this company. While they completed their job, I'm encountering issues initiating my service with Frontier. My confidence in the necessity of this company has diminished, especially considering my current situation. Unsubscribing from their frequent self-promotional links has proven impossible. I'd be willing to reconsider my feedback if I can locate the unsubscribe link, which seems mysteriously absent from all promotional pages. What could be the reason? As an update, I've received courteous notes from the company and have been directed to an unsubscribe link that I hadn't noticed before. I appreciate their efforts and willingness to guide me to the unsubscribe option. I retract my initial complaint and am pleased that those who prefer not to receive postings from Allconnect can indeed opt out.

Not cool at all!

I had a bit of a mixed experience with Allconnect recently. I was told about an optional fee that seemed like it might become mandatory down the line, which was a bit confusing. Plus, I found a service on their website that the representative couldn’t see in their system. It was odd because when I called back later, another rep was able to provide that option. The first representative seemed more focused on getting me to order over the phone, even though there was clearly a disconnect between their system and the website. Still, they did a good job of explaining the services Spectrum offered. Overall, it was a bit frustrating but not entirely bad.

Setting up power at my

Setting up power at my new place was a headache. I called the power company, and everything was going smoothly until they suddenly transferred me to All Connect without any clear reason. The representative was friendly and professional, but I had no clue they were trying to set up my cable and internet. I told her I wanted to handle that on my own because I don't like involving third parties. It was awkward for both of us – she was just trying to do her job, but I was never interested from the start. If they had been upfront about what they were offering, it would've saved everyone time and hassle. Just be clear from the beginning, please!

I recently tried to set

I recently tried to set up my internet through Allconnect.com and had a really frustrating experience. The agent I spoke with confirmed a rate of $44.99/month, with a $10 discount for direct payment, making it $34.99/month. I took detailed notes and even had the agent verify everything. But when I got my first bill from Xfinity, they charged me $44/month instead. I reached out to Xfinity, repeated the terms I was given, but they wouldn't honor the rate I was promised. It's really disappointing when you do everything right and still end up with a higher bill than expected. Not cool at all.

I frustrated with the service provider

I was initially told that my Internet service would be activated on Monday, the 23rd, which I had prepared for by obtaining the required equipment. However, I received a text notification stating that the activation would be delayed until November 22. This abrupt change in the activation date, especially after having the necessary equipment, is both puzzling and inconvenient, leaving me frustrated with the service provider.

I called for a quote, and during the call, the spokesperson mentioned that an email with quote numbers had been sent

I called for a quote, and during the call, the spokesperson mentioned that an email with quote numbers had been sent. However, I never received any such email, except for the order confirmation. No files were attached to it. This experience left me quite dissatisfied.

After providing my address to search for internet options

My experience with your service was disappointing. After providing my address to search for internet options, I was presented with a seemingly diverse list of choices, creating the illusion of variety. However, this turned out to be misleading. When I contacted the providers, I discovered that there was only one option available, despite the website listing multiple providers for my city. This felt like a data mining scheme, as all the options still instructed me to "check with the provider." This lack of transparency left me frustrated and questioning the honesty of the service. If there's only one viable option, it should be presented clearly without creating false expectations of choice. It's essential to be forthright about the options available rather than misleading customers with a long list of providers that don't actually serve their area.

I attempted to set up my modem with

I attempted to set up my modem with my existing provider during my relocation and inadvertently reached this company's number, as the representative claimed they supported my provider. Contrary to my expectations, instead of receiving assistance with my specific inquiry, I found myself subjected to a sales pitch promoting another company and also a pitch for solar services. The earliest appointment they offered for service connection was more than 30 days away, which was utterly inconvenient. In summary, my questions remained unanswered during this interaction. Fortunately, I dialed again and secured an appointment with my actual provider, who promptly resolved the issue the following day.

Yesterday was a nightmare dealing

Yesterday was a nightmare dealing with your company. I made it clear from the start that I didn’t want anything to do with Spectrum or Frontier. I’ve had enough trouble with them. Despite knowing this, your rep kept me on the phone for over half an hour while I drove to the bank to update my card info. All just to make a sale! After all this, another rep told me a Frontier guy was coming to my house. I canceled everything immediately. I wasted over an hour, drove to the bank for no reason, and ended up with two useless confirmation numbers. I called for satellite service, not deception and lies. I can’t believe this is how you treat customers. How would you feel if it happened to you?

Awful customer service

So, here's what happened. I called up customer service, and the guy was super nice but, wow, their system was slower than a snail. I needed my router shipped to my current address since I'm not moving immediately, and he said it was no problem. But then I get an email saying it's going to the new place! So, I call again, hoping for a quick fix, but the lady puts me on hold for 15 minutes, only to say they can't change the address. Seriously? Why did the first guy even bother taking my address if they can't use it? And she couldn’t even email me a customer service number. It's 2025, how's that "impossible"? This was just frustrating. They need to get their act together.

I had a frustrating experience

I had a frustrating experience yesterday. I called Duke Energy to transfer my energy service to my new place. At the end of the call, they transferred me to a rep from another company. This rep tried to sell me a bunch of products. I clearly said I wasn't interested and declined their offer. But guess what? The rep still placed the order without my permission. Right after the call, I got an email confirming the order I never agreed to. I immediately sent an email to complain but haven't heard back. This kind of sneaky behavior is totally unacceptable. Be cautious when dealing with reps from this company. This isn’t how business should be done.