HoodiesForHeroes.shop

Scam!

Order never received and no tracking available. ‘Customer Service’ don’t reply to emails. You’ll never see your money again. I can’t believe I fell for the scam!

Comfy but runs smaller

Sizing up one kept it from shrinking too snug after the first wash. Print looks sharp, fabric is lightweight, great for layering. Feels like casual streetwear.

Tracking was a bit spotty

Shipping updates lagged a few days. Support replied the next morning and shared a new link. Hoodie finally landed and fit fine. Not terrible, not quick.

Rubbish

Ordered 3 months ago still have not received product sent about 7 emails and absolutely nobody replies! do not waste your money!!

Terrible product and customer service

Cheap products, sent wrong sizes and required I pay to return which cost $20.00 for a $50.00 order Rip Off company- customer service was terrible and absent at best NEVER AGAIN

Deal codes, simple flow

Signed up, tossed two hoodies in cart, applied a code, done. Tracking felt vague for a bit, but everything showed up fine.

Email reply fixed address

Support updated my shipping address within an hour and confirmed with a new tracking link. Appreciated the quick, polite help.

Untrustworthy

I received my smile crossover bag after a long wait. It was bent out of shape and the stitching was not sewn straight. I contacted customer service. I’m convinced it’s AI. Expected me to return it at my own expense to USA The actual bag was shipped from china. I think it’s a scam company. Not even sure they’re a legit charity. Beware !

Comfy but wash gently

I liked the lightweight feel and print. After the first wash it shrank a touch, so I'll cold-wash and hang dry.

Can not return shoddy item

I ordered a jumper 25 pounds. Cheap material. Not worth the money. I have emailed as company claim you can return. No way of returning goods. They dont answer emails Never again will i use them.

Cute hoodie with kind message

Checkout was smooth and the art is adorable. Fabric is mid-weight, not super thick. Tracking lagged for a day, then updated. People commented on the design, which I loved. Sizing runs a touch small.

Compliment at the coffee shop

A stranger said my hoodie message made their day. I smiled all morning. Worth it for that alone.

Soft fabric, confident fit

Fabric is soft with a reliable fit. I felt good wearing it, both comfort and purpose-wise.

Nice hoodie, verify donations

Nice heavyweight feel and tidy seams. The site mentions giving back, but I had to dig for the details. Shipping was prompt and returns look straightforward. Would love clearer donation info on the product page.

Easy sizing, clear mission

Registration was easy, size chart clear, and checkout secure. I liked seeing care instructions up front. Package arrived on time.

Beware!!!!!

I have two separate orders totaling almost $200. The money was taken out of my account. I wanted to see where my merchandise was so I entered in my confirmation number on their website and it stated that no orders were found! I’m gonna give it a few more days and then I’m gonna legally pursue this. I reached out to the company through their contact info provided on the website and I have not heard back from them

Easy shop for gifts

Account was quick, sizes clear, and checkout straightforward. Tracking link worked and item matched the photos.

Random smile exchange

A stranger pointed at my hoodie message and nodded. I grinned back. Tiny, happy human moment.

Compliment at the coffee shop

Barista pointed to the uplifting print and smiled. I wasn’t expecting it. That tiny moment made my morning brighter.

Cozy with a message

The fleece is soft and print is crisp. I felt upbeat wearing it out. Stitching is solid, though the drawcords are a bit long.

Return handled kindly

Received a fast response with a prepaid label and clear timing. Refund posted within the timeframe they quoted. Courteous tone the whole way.

Feel good purchase

Ordering was easy, and the hoodie came exactly as pictured. Tracking updates were timely. I emailed about sizing and got a warm, helpful reply. The mission-driven messaging felt genuine.

Bought it for the message

I wanted something cheerful and the smile bag did it. Shipping was fine, colors popped, and it felt like a small lift in my week.

Cozy with a kind vibe

The fleece is comfy and the positive print makes me smile. Felt satisfied wearing it on a gray day.

Hoodie

I never received my hoodie, even tho I showed with video the delivery person walking away with the package in hand. They would not refund or send new merchandise. Poor way of making it right.

Good intentions but not great products!

I wish I could leave a good review but what I received was of inferior quality and the shipping was very long and I am not a satisfied customer. I feel that returning my two items (a bag and a sweater) would cost me more in time, money and complications.

SCAM!!

They are a fraud covering up under the mental health umbrella. Do not order!!!💦 look on bbb. Website. It’s all from china. Again taking advantage

Good cause but poor quality hoodies, delivery and customer services

Waited ages for the hoodies to arrive, when they did arrive way after Christmas, very poor quality material, damaged and a real disappointment. Would not recommend buying and would rather give the money directly to the charity.

Poor Quality, Problems With Communication

We loved the idea of these products and everything appeared great on their website. We ordered first then looked at reviews and found many negative reviews. We contact them immediately to cancel the order. They responded promptly and told us that they would look into it. Several days later, the items shipped. Several days after that, we received another response that it was too late because the items had shipped. The clothing is very poor quality and not at all comfortable. The bags are very thin and poorly made. Great idea and can definitely support their mission, if it is legitimate, but would rather simply make a donation than receive these poorly made products.

Inferior quality items

Whilst I am an avid contributor to Mental Health support I believe the items that this company are selling at top prices are not a good reflection. The sweaters are like the quality I would expect from Shein/ Temu where you get what you pay for. Total bill for the 2 sweaters was £47.95p; abolute robbery. Buyers beware , I will ensure my circle if friends do not get caught as I have.