XFINITY.com Ocene - 6

I've been with Xfinity for around

I've been with Xfinity for around a year. Generally, I'm satisfied. Speed is as advertised. Price after all discounts... acceptable. Customer service is way better than it used to be in the Comcast days. The issue is the modem/router. They're bad. I've had to replace mine thrice. Been in line at customer service with folks who replaced even more. Just ditch the awful black boxes. Range is awful. Would gladly use my own... if I could.

Xfinity by Comcast has some of the worst customer service

Xfinity by Comcast has some of the worst customer service I’ve ever dealt with. They make it nearly impossible to talk to a real person, and if you do manage to reach one, good luck understanding their accent! They’ve charged me for streaming services that I cancelled through them. The Now service is a mess. I can hardly connect to it, and I have to keep resetting my wifi all the time. I've been a customer for over 20 years, but not much longer. Considering the prices they charge, you’d think they could hire people in the local area. Maybe they could even help the unemployed? But no, that would hurt the CEO's bonus! Trust me, you will regret choosing Xfinity by Comcast!

Overpriced scam.

Overpriced scam. They exploit your data for endless sales calls. They contract most workers overseas so they ain't all 'Murican. Hiked my bill by 50% every year. Didn't give a hoot till I split. Slapped me with fees for router return, even though I handed it in at the store. Wish 'em a fiery fate or quick cancer demise.

The website ain't so user-friendly.

The website ain't so user-friendly. Info won't load, and talking to someone live ain't easy. The chat sends you to the wrong number or department. Xfinity's a tough nut to crack. This shouldn't be so hard.

I have THREE phones listed on my account

I have THREE phones listed on my account, but they are charging me for FIVE!!! The folks at the Xfinity store kept telling us to return so a specific person could resolve the issue. After several visits to the Xfinity store, they just said they can't alter the current billing info. It’s not like it includes TWO extra phones that I never had. Then they told me to call Xfinity customer service at *611, which put me through to an AI robot that was annoyingly persistent in ignoring my requests to speak to a real person. After about 15 minutes, I finally got the AI robot to stop. Now I’m on hold for who knows how long until I might maybe get to talk to a real person who might maybe fix the error Xfinity made on my bill. If the goal is to waste as much of my time as possible and push me to switch to another phone company, then Xfinity has achieved that.

This company is a total MESS!

This company is a total MESS! They take my money every month, yet paying my bill online is like climbing a mountain. Each time I attempt to pay, I see "Error." Plus, when I want to pay in advance, their system just won't let me do it. I refuse to call because I know I’ll just be stuck on hold forever. I really hope a rival comes along to these fools soon!