WesternBikeWorks.com Ocene - 8

Westernbikeworks did well -- the UPS service was poor.

Westernbikeworks did well -- the UPS service was poor. UPS messed up the shipment with redelivery times that were when I was away, then asked me to pay extra to have it redelivered when I was home. I had to get the package delivered to a neighbor, but even that was hard with the UPS driver. He first tried to deliver it to my address instead of my neighbor's (even though I filled out a "deliver to neighbor" form twice) -- told my neighbor she couldn’t sign for it. When she insisted she was authorized, he finally let her sign but wanted her to carry it from my house to hers. She made him deliver it to her address for her to sign, which he did reluctantly. In the end, the only issue with this order was UPS.

Consistently good product and service!

Consistently good product and service! Items are shipped quickly after using their simple website; products are described clearly; prices are fair; shipping choices include local store pickup. Staff at the store and on the phone are friendly, quick to respond, and well-informed.

I sought information on a seat (Pro

I sought information on a seat (Pro Stealth) I bought years ago to get the same for my son. The staff proved helpful in providing specs and facilitating a discounted order. The process was swift, and the product arrived within two days. Appreciative!

Smooth and Satisfying Purchase Experience

From browsing options to honest reviews, every step of this purchase was smooth. The quick delivery was impressive. The helmet and shoes I selected fit perfectly and function well. Overall, a highly satisfying experience with no hiccups.

Western Bikeworks has been my go-to

Western Bikeworks has been my go-to for cycling gear for many years. Why? A. Great variety of products. B. Helpful and well-informed staff who provide good advice. C. Simple return process. D. Rewards program on purchases.

Western Bike Works had the helmet

Western Bike Works had the helmet in the size & color I wanted….and it was on sale! The helmet shipped the next day & I received my order within a couple of days!

This product is really good.

This product is really good. I used it on a few rides immediately, and it fit nicely and kept me warm as a jacket. Plus, the delivery was fast. Thanks.

The recent shift in your shipping process

The recent shift in your shipping process has been disappointing. Placing an order mid-morning, I expected prompt dispatch, especially with the extra cost for Priority Mail. However, the package didn't reach USPS until midnight, causing a delay. The initial promise of a Friday delivery now extends to Saturday. This change is frustrating, particularly considering a decade of prior smooth transactions. The shift in service quality over the last three months is concerning and impacts the reliability I once associated with your company.