Webstaurantstore.com

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You receive your items in two days

You receive your items in two days, with prices that are really good and save you some cash. They haven't made a mistake with an order yet. I suggest them for your restaurant needs or home kitchen items.

I'm really happy with the quality and pricing they provide.

I'm really happy with the quality and pricing they provide. I’m not a chef, but I enjoy cooking, and having reliable, well-made cookware is important. I’m really glad I found Webstaurant!

This company is great!

This company is great! Their store is easy to navigate, and prices are similar to elsewhere. The customer service rep was helpful and guided me well. They're a reliable one-stop shop.

Time4Learning was really good

Time4Learning was really good for my two boys, they liked it a lot and it was easy for me to check their progress. I have told all my friends with kids about it.

They got the glassware I wanted

They got the glassware I wanted at the right price. Even with shipping, they were cheaper than their competition.

Our church has been using Dura Husky

Our church has been using Dura Husky 25 lb. Paper Bags for our "snack packs" program for three years. These bags efficiently accommodate 21 food items, while the Dura 12lb bags are ideal for specific items like peanut butter, jelly, and mac & cheese. The prompt delivery within 3 to 5 days meets our needs effectively, ensuring a smooth process for our charitable initiative.

I'm frustrated by the shipping charge on every order

I'm frustrated by the shipping charge on every order and the steep cost of the PLUS membership at $99 per month for free shipping. Using discount codes seems unreliable as they claim it's applied, but it often isn't reflected in the final cost.

What do you say about an online shop that is pretty user-friendly

What do you say about an online shop that is pretty user-friendly and has quick shipping, BUT items often come damaged?? Sure, they send replacements fast, but those also show up broken! It’s impressive that their chat bot is set up to handle damage claims. To be clear, we ordered 124 nappy bowls, and 24 came damaged; out of the 24 replacements, 9 were also broken. I’m curious to see how many of the 9 replacements arrive intact.... also, previously ordered chrome shelves, some came bent and rusty; yes, they were replaced, but there seems to be a clear trend with WebstaurantStore.

Ordered a $3,616 ice maker

Ordered a $3,616 ice maker for our kitchen remodel on 10/13/2023. It was delivered on 10/24/2023, left in our garage by the carrier. However, as our kitchen was under construction and we were on vacation until 11/4/2023, we couldn't inspect the ice maker until 11/10/2023. Upon opening, we discovered corner damage. Despite providing photos and video evidence, the company insisted on a 5-day notification policy, leaving us with a useless, expensive ice maker for our new kitchen. They offered a $300 "repair" credit, but the cost of shipping alone exceeds this. A frustrating experience for a homeowner in the midst of a remodel.

I strongly advise avoiding this

I strongly advise avoiding this company like the plague. I placed an order through their website, and despite their initial estimate of 2-3 weeks for shipping, it took a staggering FOUR weeks for an "updated" shipping date. After multiple delays, I decided to cancel the order, only to discover that it would take another FOUR days to confirm the cancellation via email. The lack of direct communication and numerous delays have left both me and my customer extremely frustrated. This experience is severely impacting my business, and I would rate them negatively if possible.

Caution to anyone using

Caution to anyone using their service: thoroughly check all items received, as there have been instances where items were marked as delivered but never actually arrived. Customer service suggested checking with the carrier for resolution rather than addressing the issue on their site.