ValorFitness.com Ocene - 8

I bought a stretching machine, and

I bought a stretching machine, and the rubber handle was cracked. I reached out to Valor, and they sent a replacement in a day or two. I appreciate Valor for fixing the problem. The person who helped me was really good. I sent them the broken part, and they kept me updated through emails and a tracking number. Thanks for your good service.

Impressive Customer Care from Valor Fitness

I was thoroughly impressed with Mr. Ivan Yang from Valor Fitness for his prompt response to my request for a replacement part. Despite it being a small plastic cap, he took the time to update me on its status. The part arrived in just three days, showcasing exceptional customer service and efficiency. Highly commendable experience.

I had some small problems with the equipment

I had some small problems with the equipment that was delivered. I reached out to the warranty department and left a message. They called me back the next day and sent the missing/replacement parts. Good customer service.

Been shopping with you guys since around 2018.

Been shopping with you guys since around 2018. Fully set up my gym with your equipment. Always great service, quick shipping and high-quality stuff! People always say good things about my home gym.

I bought this item again

I bought this item again at the same price I paid before. But it's not what I expected. It's smaller and doesn't work as well. And the picture on the website is different from what I got.

Came fast, packed good

Came fast, packed good, easy to set up, works good. The bench is comfy. The bend in the press feels natural. No problem on my shoulders. I can focus on my chest with this machine.

Great products.

Great products. Had a shipping problem with a past order and the support team was quick to answer all my questions. I've bought many items since and plan to keep doing so.

Engineering Adjustments Needed

The engineering mechanics of the machine are off. As a person of normal stature, I found the arm pad requires modification for correct elbow rotation. Additionally, the gear sprocket and handle connection point need further engineering. It's worth noting that the machine is Chinese-made. Considerations for design improvements are recommended before achieving optimal functionality.