UtahSkis.com Ocene - 9

The website lacks the latest

The website lacks the latest features, but the customer service is responsive. I received a generous discount code after they accepted my snowboard order, only to later inform me it was out of stock. I used the code to purchase goggles, which were promptly delivered without issues. However, be cautious as they charge for return shipping if you're not satisfied with the product, making returns not entirely free.

I bought the OOSC Powder Hound one piece in

I bought the OOSC Powder Hound one piece in L. I am 5'71/2", 155 lbs, size 36B bra. L was huge! It fit my 6'2", 210 husband just right. I tried M, still big. Crotch hung down 3-4 inches, waist too big, arms too long. I wanted extra room, not this much. Ordered S from another vendor, too small. Just needed one more inch all around. Manufacturer's sizing not right. If fixed, they could succeed well.

My order from Utah Skis went smoothly.

My order from Utah Skis went smoothly. The bindings I ordered were at a great price and the quality is what you would expect of a Burton product. Their communication was great! I knew exactly where the order was through the entire process. I would order from them again!

The website were easy to find

The website were easy to find my way through, ordering were easy and sending back were smooth too. Only downside is that they charge for the return label. Overall: good website, company, and experience. I'll order again.

The process was smooth from beginning to end.

The process was smooth from beginning to end. They kept me updated on my order. One ski had 2 scratches I didn't anticipate but it’s not a major issue.

They were super helpful in getting my order sent to

They were super helpful in getting my order sent to Tahoe when it looked like it wouldn’t make it on time. Appreciate it!

Website

Da website was easy to serch, git selections on winter gear, got a grate price on boots and received them quickly, overall a great customer experience.

there is a concerning discrepancy with the advertised "free returns.

While I found the customer service to be decent, there is a concerning discrepancy with the advertised "free returns." Contrary to this claim, customers are obligated to bear the cost of return shipping, and it's stipulated that returns must be in separate packaging. Neglecting this results in an extra 10% fee, which feels deceptive.

I'm still waiting

I'm still waiting for the jacket I ordered, even though I was told three days ago that it was out for delivery.