USGlobalMail.com Ocene - 8

I required a reliable method to manage mail during a 4-month travel period without a fixed address

I required a reliable method to manage mail during a 4-month travel period without a fixed address. US Global Mail perfectly met my needs, ensuring I wouldn't miss any important correspondence. Their service provided the peace of mind and convenience I sought, making my extended travel experience worry-free.

Awesome client service and a fundamental

Awesome client service and a fundamental organization to have if you're thinking about turning into an Ex-Pat or need mail sorting/managing while out of the country. I highly recommend U.S. Worldwide for your mail needs.

Great customer service and an essential

Great customer service and an essential company for Ex-Pats or managing mail while abroad. I've used U.S. Global Mail for 3 years with no issues.

I'm quite pleased with the product

I'm quite pleased with the product and service. Whenever there were questions or issues, USGM acted promptly and fixed things well.

I am just starting with USGlobal Mail

I am just starting with USGlobal Mail. Everything has been as I read about. Thanks for the help to us ExPats.

Talking to a real person is

Talking to a real person is the best. I left a message, and she called me back. We also exchanged emails. The only issue is that the shipping cost seems a bit high even though they mentioned it was an estimate.

While I appreciate the convenience

While I appreciate the convenience of package relay services, my experience with US Global Mail leaves me with mixed feelings, warranting a three-star rating. There are some significant issues that I feel compelled to highlight for potential users. Firstly, buried within their terms is a clause granting them the authority to open packages at their discretion, regardless of the customer's preference. This raises security concerns, especially given the prevalence of scams targeting sensitive mail. I find this policy troubling and it undermines my trust in their service. Secondly, the shipping prices are notably high, exacerbated by ongoing issues with USPS. Despite these challenges, US Global Mail has not made efforts to negotiate discounts with alternative carriers, resulting in exorbitant shipping costs, sometimes exceeding $300. Furthermore, the inability to manage multiple locations or addresses under a single account limits flexibility. While they recommend their Texas location for optimal service, other options are outsourced and may not provide the same level of quality. Overall, while US Global Mail offers some convenience, particularly for package relay, the issues with privacy, high shipping costs, and limited address management are concerning. It's crucial for potential users to weigh these factors carefully before committing to their services.

I spoke with a representative and believed I had ceased the service

At the end of October, I spoke with a representative and believed I had ceased the service. To my surprise, a bill arrived in December, revealing that cancellation required an online process. As a loyal customer for six months each year, I expected a gesture of goodwill, such as crediting the two months paid, towards future use. However, my attempts at communication regarding this issue have been met with silence, leaving me profoundly disappointed in the service's termination process and the absence of compensation for longstanding patrons like myself.