UrbanBikeTech.com Ocene - 8

This's my third time ordering in 10 years.

This's my third time ordering in 10 years. It's nice that the good customer service hasn't changed, the selection is the same, and items arrive on time. I had a question this time and got a response the next day. The shipping updates were nice, and my package arrived 4 days after ordering. YAY!

Impressed by the fast delivery

Impressed by the fast delivery and meticulous packaging. The organized arrangement of components for seamless installation adds a thoughtful touch. A positive experience with the company's attention to detail.

I'm impressed with the fast shipping and careful packaging

I'm impressed with the fast shipping and careful packaging. It's noteworthy that the components arrive in the order intended for installation, making the process smooth and efficient.

The company made it super

The company made it super simple to learn how to get extra keys for the product. Ordering online was a breeze, and the extra keys arrived swiftly. It couldn't have been any easier.

I appreciated the clear product details, sizing chart

I appreciated the clear product details, sizing chart, and the option to customize the set before placing my order. However, the international shipping experience was really poor, mainly because UPS was used as the delivery service. They attempted to charge me an additional $50 to cover the customs duties. Instead, I visited the customs office myself, which only took 15 minutes and cost me $10. After that, it still took UPS another 5 days to deliver the package because of "delivery scheduling issues."

I bought the seat clamp with lock and it’s working

I bought the seat clamp with lock and it’s working fine up to now. My only problem was setting it up, no instructions came with it. There was a QR code, but it wasn't in English which made it a bit confusing. I eventually found a video in English about setting up their system on wheels and used that. I guess someone with better skills would have no problem but that's not me.

Really good screws, wish there was a way

Really good screws, wish there was a way to buy bolt sets without the tool since I already got 6x of them. Also need to get bigger sizes, but it's good to have some extras to help family and freinds with their bikes. All in all, very good product worth the $$ paid.

I've purchased from this company

I've purchased from this company on two occasions, and the wait for my parts has been excessively prolonged both times. Despite their California location, my recent order was shipped from New Jersey and detoured to Atlanta, despite initially being just 100 miles away in Reno. The shipping inconsistency has been a major drawback, making the overall experience less than satisfactory.