TravelVisaPro.com Ocene - 11

Exceptional Service from Travel Visa Pro

Travel Visa Pro proved to be fantastic when I urgently needed a passport for an unplanned trip. Annalyn provided unparalleled support, guiding me through each step, answering all queries, and ensuring a seamless process. Her continuous communication was reassuring, and to my delight, they expedited my passport even faster than expected. I wholeheartedly recommend Travel Visa Pro for their outstanding service, professionalism, and efficiency in delivering beyond expectations. They made an otherwise stressful situation remarkably easy and successful.

Impressive communication and effective

Impressive communication and effective follow-up procedures at Travel Visa Pro! I'm inclined to choose them again. Their prompt responses to emails and calls during my urgent travel situation were incredibly helpful. Despite the unfortunate circumstances, Travel Visa Pro performed admirably. Don't think twice about utilizing their services!

Impressive responsiveness and professionalism!

Impressive responsiveness and professionalism! I reached out at 10 pm, and they promptly called back at 11 pm, initiating the process. Opting for the upgraded concierge service and an expedited timeline paid off; I received my China visa within 3 weeks. While not budget-friendly, the quality service justified the cost.

Great service.

Great service. Very attentive and keeps you updated throughout. Every team member knows what to do. I will certainly be recommending. They saved my trip.

The application process was very simple

The application process was very simple, and I received my passport in under 14 days. I was kept informed at every step.

The company's service was straightforward

The company's service was straightforward and quicker than expected. They kept in touch during the submission process. However, I didn't give a top rating because I didn't receive any updates after submitting everything and responding to their emails. My visa arrived in the mail without any further communication. It would have been less stressful if they provided some updates during the waiting period.

Amazing job completing the task super fast.

Amazing job completing the task super fast. But, their communication about appointments was confusing. Maybe it's because everyone's needs and tech skills are different. Some might need in-person help or pictures, others are tech-savvy and can do it all at home, most probably need something in between like a FedEx location.

I'm gonna rate them 4 stars, not 5 coz I was the one callin

I'm gonna rate them 4 stars, not 5 coz I was the one callin', no one followin' up. Didn't get any receipt of the money I paid 'n' still don't have any for the charges I paid. Don't know what items I paid for: $249 + $200 + $40 for shippin'.

The personnel could be a)

The personnel could be a) better trained; b) friendlier. I was updating my passport due to a name change (marriage). Unfortunately, I was not informed at the time of intake that the copy of the certificate was not sufficient. Consequently, after paying $600+, I had to spend additional time going back and forth to submit the correct document. While I did receive a call from the head office offering to expedite the processing, I was not in a hurry and would have preferred a discount on the hefty charge. While it's a valuable service, there's room for improvement.

Having been a loyal supporter of TravelVisa

Having been a loyal supporter of TravelVisa Pro for years and having recommended them to friends, my recent encounter with their offshore team was disheartening. As someone with a decade of experience in dealing with similar teams, I found the paperwork riddled with errors, appointments overlooked, and accountability sorely lacking. What should have been a seamless $400 transaction turned into a harrowing 36-hour ordeal. It's disappointing when a trusted service falters in such a manner, leaving me questioning the reliability of their offshore operations.

My experience with this company was

My experience with this company was incredibly disappointing. During my visa application, they misplaced my passport and refused to reimburse me for fees or a replacement. Despite dropping it off at their location, they insisted I never provided the passport. Their excuse was a lack of scanning, but as a customer, I wasn't responsible for that. The supervisor denied her own statements and hung up on me. I strongly advise against choosing this company for any services.