TheFlightMakers.com Ocene - 52

I needed to cancel my trip

I needed to cancel my trip and phoned to have my miles put back into my Aadvantage account and the taxes refunded. I was surprised when Sean mentioned a $125.00 fee for putting the miles back into my account. No one had mentioned any fees when I booked the flights. I reiterated that I should have been informed about any fees by the person who booked the flights. Sean acknowledged this and waived the fees. What I liked most about Sean was his promptness in resolving the issue and his friendly demeanor. I appreciate how Sean treated me and therefore, how American Airlines treated me.

They are really great!

They are really great! They offered me a very low price on a good airline even though it was the busy season. I reached out to them on Sunday, and by Monday at 1 pm, they had already booked my ticket. About 6 hours later, I got my e-ticket. Paul gave me the deal, but I can’t recall the name of the other person who actually booked it. Thanks a lot, you guys are very good and really professional. Their customer service on both phone and online is super helpful and nice. My ticket was $700 cheaper than the regular price.

Despite a hiccup with my daughter

Despite a hiccup with my daughter misspelling her name on a Kent State University trip booking, the initial $99 correction fee was a financial challenge. Gratefully, Gary's efforts in securing a waiver for the fee allowed my daughter to proceed with the journey, supported by a scholarship. Gary's assistance is appreciated, influencing our decision to remain loyal Frontier Airlines customers.

Despite encountering numerous issues

Despite encountering numerous issues while purchasing four Paris tickets with three credit cards, the four-hour ordeal was alleviated by David's exceptional patience and kindness. His assistance proved invaluable for four older women striving to embark on a once-in-a-lifetime vacation. David's support deserves the highest recognition as attempting the task alone would have been challenging.

My flight maker was ONYX and he was

My flight maker was ONYX and he was fabtastic. He went totally above and beyond to help me rearrange my flight due to weather concerns. He was very polite. Any time we ran into a complicating factor he was able to work around it. I could not have been more pleased or better served. I am 78 and often get poor customer service at other businesses. This was outstanding!!

Ryan Belford gave me a good reason to trust customer

Ryan Belford gave me a good reason to trust customer service again. He was friendly and ready to help. He knew a lot about the reservations. I felt a bit worried at first. Ryan told me he would handle all the details, and I was happy with how it turned out. Your company is lucky to have Ryan working for you. Thanks for letting me share my experience.

The airplane should have checked

The airplane should have checked if there's a scam linked to your contact number. Someone tried to get my credit card details and claimed I wasn't confirmed on my return ticket. Be cautious! However, when I called back feeling unsure, Freddie Smith was very helpful and gave me all the details I needed, reassuring me that everything was fine.

I got really nervous after buying my plane tickets

I got really nervous after buying my plane tickets and finding out my Visa didn’t work. I thought it was strange to buy the flights first before getting the visa. But then I spoke with Haskell✨ and he was a real helper!! He took care of everything fast and was very nice about it. He made me feel better and gave me a reason to smile

Exceptional Service from Freddy

I'm grateful for Freddy's exceptional assistance in securing my ticket. His patience and diligence were evident as he meticulously explored various fares to find the most affordable option. Freddy's dedication and helpful approach made the ticketing process smooth and ensured I got the best deal. Thank you, Freddy!

Freddy did a great job helpin me.

Freddy did a great job helpin me. Unlike other agents, he went the extra mile. He was really keen on helpin me out. His follow through was good. I was surprised by how much effort he put in to get the results I wanted. He called me multiple times to sort out a charge issue with my credit card company.

Ryan Belford, our agent, was really helpful with everything!

Ryan Belford, our agent, was really helpful with everything! He patiently explained the reasons behind our issues (cancelled flight, problems checking in for the new flight, etc.) with a very calm attitude. We definitely needed that! Plus, he helped us from beginning to end!! Big thanks to Ryan!!!

Had to cancel my non-refundable

Had to cancel my non-refundable, non-changeable international fare. Agent Thor helped a lot. He's really good at his job! He got approval from his supervisor so I could get most of my money back. Even the extra stuff I paid for. Thor knew what to do, which made it less hard. Ask for Thor.

Some agents seemed reluctant to assist

Some agents seemed reluctant to assist us with our requests, but Ruth went the extra mile. She consistently kept us informed and made significant efforts to meet our needs. I appreciate her dedication to excellent customer service and would suggest considering Ruth for any future plans.

Conrad knew his stuff and was very helpful.

Conrad knew his stuff and was very helpful. He solved my problem fast and to my full contentment. I’d gladly work with him again. His voice is clear and easy to understand, which can be a problem sometimes. But Conrad spoke well and clearly. I was quite pleased with his service.

Ryan Belford was great!

He was understanding and polite and made sure to follow up. I know that our problem was pretty big, but Ryan really did everything he could to help us. My husband said, "Tell them he deserves a raise." I couldn’t have asked for a better person to assist me with my concerns.

Taking a trip with my dog and kennel is not easy at all.

Taking a trip with my dog and kennel is not easy at all. I hoped to book my ticket online without any calls. But when I did call, Lenny answered first and made everything much better. He was nice, patient, and really tried to find me a good price. Thank you, Lenny!

I appreciate the company's responsiveness

I appreciate the company's responsiveness in addressing my flight cancellation concerns and facilitating a refund for future travel. They provided satisfactory attention to the issue, ensuring a smooth process for reimbursement.

The company was real help when

The company was real help when I needed to change my flight due to a family emergency. Dwayne Johnson was nice and understanding. He gave clear instructions and went extra mile. He treated us well and even checked in afterwards.

Onyx was very customer oriented and displayed

Onyx was very customer oriented and displayed a real interest in helping the customer. He is an outstanding representative of your organization. He is one of the best agents I have had the pleasure of dealing with.

Haskel was good to deal with.

He replied to all my questions and worries quickly. He made sure everything was sorted out and did a good job fixing the issue. I felt he really cared about helping me. Overall, a solid experience working with him.

Onyx was very patients with my flight changes

Onyx was very patients with my flight changes, even though I kept changing my mind! He ensured I got emails for card charging approval and my verification code. Onyx was super polite, professional, and helpful.

I was very happy with the service from Lenny White

I was very happy with the service from Lenny White, his customer service was amazing. Lenny was very professional, he went beyond to assist me. I was so shocked by his dedication to go an extra mile.

Bella was really helpful when I had to make

Bella was really helpful when I had to make changes to my flights due to my son's Naval Aviation Graduation dates being moved. She explained everything well. Was able to keep the same times too.

Bella was great!

Bella was great! She assisted me in sorting out a mix-up with my flight tickets. I attempted to book the tickets online myself but faced issues! Bella helped sort my mix! Thanks Bella!

Lucas martin

El señor me respondió bien y me colaboró muy bien para así mismo poder de Lucas Martín es un chico bien y pago también es buen perso agradecido con ustedes muchas gracias mío gracias

Haskel was really nice when I needed to fix my ticket.

Haskel was really nice when I needed to fix my ticket. His patiense is something else. I would like to get help from Haskel every time I book my flight. Thanks a lot Haskel!

Onyx did an amezing job helping

Onyx did an amezing job helping us when we ran into a highway shutdown. He was understanding and very worked with us to make sure we were able to adjust our travel planes.

Onyx did an amazing job helping

Onyx did an amazing job helping us when we ran into a highway shutdown. He was understanding and very worked with us to make sure we were able to adjust our travel planes.

Freddy Smith did an excellent job at saving me money

Freddy Smith did an excellent job at saving me money by giving me important information I wasn’t aware of. His help was really valuable and made a big difference.

Bella was very nice and helped me with

Bella was very nice and helped me with my flight booking and using a credit. I really like Southwest, and this service from her is part of the reason why.