Sunglasshut.com Ocene - 9

I wanted to share my recent visit to your store at Gunwharf Keys

I wanted to share my recent visit to your store at Gunwharf Keys, Portsmouth, on 6th August 2024. I came in to get help with a lens that had fallen out of my RayBans. Lauren quickly stepped in and fixed it for me. She also told me about the various offers and assisted with my purchase of two new pairs of sunglasses. Plus, she took a moment to give my dog some biscuits! Her assistance was helpful and polite the entire time, and I am very pleased with the great customer service she gave. Thank you.

Smooth process, good quality glasses.

Smooth process, good quality glasses. The nearby store didn't have the Ray-Ban model I wanted to see in person, so I decided to buy online. The Ray-Bans came quicker than I thought they would. I was a bit worried about buying without trying them on, but Sunglasses Hut’s return policy made it easy.

Sunglass Hut's online store stands out for its user-friendly interface

Sunglass Hut's online store stands out for its user-friendly interface, simplifying the shopping process. With easy navigation and customization options, finding and ordering sunglasses is a breeze. The seamless transaction process ensures a hassle-free shopping experience for customers.

Navigating the sunglass website was a breeze

Navigating the sunglass website was a breeze, and the purchasing process was pleasant. The glasses arrived swiftly at a nearby shop, and they were in perfect condition upon receipt. Overall, a delightful experience with timely delivery and impeccable product quality.

The shipping went well and was quick.

The shipping went well and was quick. The product arrived in great shape and matched what I ordered. One thing I would suggest is to get an email when the product is delivered, as I didn't get one and had to keep track of the shippers route.

nice range of eyeglasses options

Sunglass hut offers a nice range of eyeglasses options, and I liked the feature that lets you virtually try them on before buying.

Not really pleased with the company.

Not really pleased with the company. I got two pairs of sunglasses online. It said I'd get a 30% discount on the second pair, but it didn't apply at checkout. Called customer service, quick response, but the assistant wasn't helpful, said the discount doesn't apply to sale items. Nothing in description. Advertisement was misleading.

I kinda like how the site

I kinda like how the site tells you what glasses can have a prescription, but it was annoyin' tryna put my prescription in online. Had to go to my ophthalmologist 'cause of that.

I've had a really bad time dealing

I've had a really bad time dealing with this company. I placed an order in January, and my package supposedly got lost during delivery. They eventually gave me a refund after three weeks of going back and forth. Since I really needed the item, I bought it again. However, when it arrived, I didn't like it, so I returned it on February 7th. They received it a few days later, but as of March 7th, I still haven't received my refund. The customer service advisors keep giving me automated responses that aren't helpful at all. My emails are being ignored, and they've even lied about trying to refund my money. My bank confirmed there hasn't been any attempt to refund my account. This has honestly been the worst experience I've ever had, and it's the first time I've felt the need to leave such a negative review for a company. AVOID BUYING FROM THEM! If you can, go to a physical store to get a refund immediately. WHERE IS MY MONEY?!