StudentUniverse.com Ocene - 11

I phoned in three times attempting

I phoned in three times attempting to modify my flights, having gathered info from Luke, who offered decent customer service and genuinely tried to assist me. When I called back to the call center after liaising with the airline, I sought Luke but he was unavailable. Instead, I spoke with someone else who wasn't very helpful in finding the cheapest fare for my flight changes. On my third call, I talked to Kyle, who matched Luke's quality of assistance and genuinely put effort into helping me. He did a good job! Thanks for understanding and showing empathy in my situation, and for going the extra mile to aid your customers. This is the kind of treatment all customers should get when reaching out to a customer service center.

The company is United Airlines.

The company is United Airlines. My recent purchase of tickets for a round trip from Los Angeles to Milan went smoothly. After adding the itinerary to my United Account, I double-checked everything—it’s all in order. If you book through a third-party website, handling changes or cancellations can be more tricky. For a hassle-free experience, book directly with the company. But if you want to save cash and don’t expect changes, third-party websites can offer discounts. Remember to compare prices; sometimes, they have better deals.

The company's quick at fixing tech problems.

The company's quick at fixing tech problems. Ticket costs aren't high, and the customer support folks are really helpful, reliable, and nice. I'd highly recommend them to anyone booking a flight.

Low prices.

Low prices. Simple website. Quick confirmation of student status. Only downside is that they don't mention that connecting flights might be cheaper than direct ones.

I enjoyed the wide range of options

I enjoyed the wide range of options for saving on travel and found the purchasing process to be straightforward and easy!

My daughter and I arranged her

My daughter and I arranged her flight from London to Australia for her gap year (2023-2024). Sadly, the airline altered part of her return trip to the UK, causing her to miss her connection. I contacted Student Universe and got connected quickly with Nick. Nick was very helpful, polite, patient, and clear in his explanations. He seemed very knowledgeable and quickly and efficiently accommodated my daughter's preferences for her trip home. I will certainly use Student Universe again in the future, as this experience shows they are prepared to help their customers whenever and wherever needed. Definitely deserving of 5 stars!

Booking was super easy and the price

Booking was super easy and the price was cheaper than most. I got my booking reference within minutes of booking for my flight in 2 days.

This website seemed cool, especially

This website seemed cool, especially with the student prices. However, when there's a problem, it's pretty clear they won't help you out without slapping on some fees. We had an issue at the airport that messed up our flight, and while the airline fixed it over the phone for free (shoutout to KLM), this third-party company had a simple task – just make a call. It's been 9 hours, and poor Divanni, who's 18, got stuck at the airport for 11 hours waiting for an email that never showed up, despite promises. No word from Student Universe either. This is seriously bad customer service; flights are urgent, and airlines usually sort things out fast. But these guys seem cool with leaving students stranded and squeezing more money out of a tough spot. We called five times, no emails or callbacks. Called again later, and suddenly our reservation was deactivated. Weird, right? We're documenting everything and teaming up with KLM to report this to consumer protection. Don't trust this company! They'll ditch you when things go south, even if it's an easy fix.

While initially drawn in by the appealing

While initially drawn in by the appealing student pricing, our experience with this company turned sour when faced with a critical issue. The lack of support and resolution for a problem, coupled with potential fees, left us disappointed. Despite swiftly resolving the airport mishap with the airline, the third-party agency failed to act promptly, leaving an 18-year-old stranded for 11 hours without necessary communication. Shockingly poor customer service and a disregard for urgent situations paint a concerning picture. Multiple calls yielded no response, and discovering a deactivated reservation added to the frustration. Our trust in this company has been shattered, prompting us to document and report the incident. Beware of their abandonment when things go awry – not a reliable choice.

I regret choosing this site for my booking

I regret choosing this site for my booking. Two days ago, I mistakenly booked the wrong date and sought assistance immediately. To my dismay, I was advised to wait three hours until the ticket was issued, even if it meant calling at an inconvenient 1 a.m. Since then, my experience has been nothing short of a phone nightmare. Despite continuous promises, I'm stuck in limbo as they await airline approval. Emails claiming attempted calls at odd hours only add to the frustration. No confirmation, no tickets—just acknowledgments of my calls. Considering canceling the credit card charge and filing a complaint. Caution is advised.

When things go right, it's just fine.

When things go right, it's just fine. And by fine, I mean nothing special. You might find a low-cost flight, but it's not really cheaper than other sites out there. When things go wrong, it could be the most difficult agency you'll ever deal with. Don’t count on getting updates if your flights get canceled. And the agents? They probably won’t be much help (not their fault though, they’re nice, but the company rules mess things up). Honestly, I've never wanted to lose my patience with a company like I did with this one.