SpoiledChild.com

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I had a positive experience overall

I had a positive experience overall, but I wish there was a face scan feature similar to what other beauty companies offer. This would help your company better understand individual needs.

Impressed with the company's commitment

Impressed with the company's commitment to customer satisfaction! The 'try before you buy' option is a smart move, allowing customers to gauge product effectiveness firsthand. Their attentive follow-ups and quick response to unrelated issues showcase a genuine dedication to service. Recently completed the 90-day A22 Biotin Boost Hair + Scalp Serum, and the results speak for themselves – thicker, healthier hair with reduced breakage. A company that stands by its products and values customer feedback.

Stress and menopause had my hair

Stress and menopause had my hair playing disappearing acts, but this serum is the real deal. Tried a bunch of others with zero luck, but since I hopped on this train in 11/23, my bald spots are growing a forest. Every day, like clockwork, and following the instructions is the secret sauce. Plus, the Try Before You Buy thing? Absolute no-brainer. Give it a shot, seriously!

I was absolutely blown away by

I was absolutely blown away by the exceptional customer service provided by this company. I had concerns about an authorization hold for my Try Before You Buy order, and they promptly reassured me, even offering an e-gift code as a gesture of goodwill. Their kindness made me feel cared for and appreciated, creating a truly emotional and positive experience.

Spoiled child collagen is fantastic!

Spoiled child collagen is fantastic! The quality and taste are great. Since I started using it, I've seen improvements in my skin, hair, and even my eyebrows! I'm 54 and couldn't believe the changes. I used to struggle with sparse eyebrows, but now they're filling in with shiny, healthy hair. I highly suggest trying this product - it's amazing!

Dude, seriously, this company is a gem!

Dude, seriously, this company is a gem! Tried out their personalized lotion and collagen supplement, and let me tell you, both are next-level amazing. And the customer service? A total game-changer – always quick, always crazy friendly. Five stars doesn't even cover it – it's a solid six stars from me!

Impressed by the swift response

Impressed by the swift response and helpful answers, this company stands out for its efficient customer service. The timely assistance not only addresses queries but also ensures a clear understanding of the ordering process. Overall, a positive experience that fosters confidence in their service.

i can't say enough good things about

i can't say enough good things about spoiled child extra strength collagen! as a 62 year old diabetic with multiple arthritis issues my skin & joint health are very important! i am overjoyed with my results! literally night & day!

I’ve been using E27 Liquid

I’ve been using E27 Liquid Collagen for a while now, and it's been pretty good for my hair and nails, they already look quite healthy. The skin plumping effect is nice, feels like my skin is getting a bit of that youthful bounce back. However, the checkout process is a bit of a puzzle. The discounts and coupons get really confusing when you're finalizing the purchase. I tried completing the survey, hoping for a $20 off code for my next buy, but the code just never showed up clearly. It’s frustrating, especially when you’re excited to try out new stuff like the Magnesium and Night Time Retinol serum. Needs improvement on the checkout side, for sure!

I was slightly disappointed during the ordering process

As a first-time user of their products, I was slightly disappointed during the ordering process. They continuously attempted to upsell their entire product line, and I had to decline multiple times. It felt a bit pushy, and I would have preferred a more straightforward and focused shopping experience.

I've been struggling to log into my account

My experience with this service has been nothing short of frustrating and unresponsive. I've been struggling to log into my account, as the system consistently fails to send the promised secure link for access. Contacting their customer service only added to the disappointment. While I requested to suspend my subscription, the response I received was about moving my refill to the following month. Furthermore, they requested my billing information for a password change, and despite providing consent, there has been no follow-up. The most concerning aspect of this situation is the lack of effective communication. There's no phone number available to directly contact customer service, and emails have gone unanswered. This leaves me unable to access my account with no clarity on when or if the issue will be resolved. It's an experience that has left me frustrated and dissatisfied with the service's customer support and technical capabilities.

I ordered using PayPal, but my old address was linked due to a recent move

I ordered using PayPal, but my old address was linked due to a recent move. Contacting customer service was challenging since they only communicate via email, which has a 24-hour or more response time. It would be more convenient if they offered a quicker way to update shipping information.

They not only charged my card for products I never received

They not only charged my card for products I never received, but their handling of the situation has been utterly appalling. When I first contacted their customer service, they assured me that they had initiated a refund, with a stated processing time of 2-10 days. However, after the 10-day mark, I inquired about the status of my refund, and they claimed that they hadn't processed it until 3 days after my initial request, despite their email indicating the original date. To compound matters, it was discovered that they had used the incorrect billing address, which meant that my money was never returned to me. What's truly infuriating is their current lack of response to my emails, leaving me out of pocket by nearly $200 for products I never received. Their customer service is abysmal, and their failure to rectify the situation and return my money is both unethical and deeply frustrating.

I haven't made a purchase from

I haven't made a purchase from this company in a couple of years. I've moved to a different state and gone through a divorce. Despite repeatedly canceling my membership, I'm bombarded with emails asking me to update my payment information every time there's a sale. What's frustrating is that I don't even have an account anymore. Even after canceling twice in the past week, I keep getting those annoying emails insisting I update my payment info. It feels like harassment at this point. I've made it clear I don't want their product, and it's time for them to stop trying to force it on me!

This company is a complete deception

This company is a complete deception. Avoid making any purchases as they will persistently charge your card, even after cancellation. I recently encountered an $80 charge, and today, they attempted to withdraw an additional $113. Despite canceling and not receiving any additional products after the trial, my card was still charged. I'm replacing my card and filing a dispute with my bank. The positive reviews are misleading; this company is a fraudulent subscription scam. Save yourself the trouble and find reliable hair products elsewhere, like Amazon or your local beauty store.