Slomins.com Ocene - 11

Installing the new sensors and upgrades

Installing the new sensors and upgrades proved more complex than anticipated. The technician invested extra time and effort to ensure optimal protection and proper placement of the add-ons. Integrating the new technology with our older system required adaptability. However, the water sensor was out of stock, necessitating an additional visit. Appreciative of the technician's diligence, despite the unexpected hiccups.

This is hands down the best

This is hands down the best alarm company we've ever dealt with. The entire process, from placing our order to the installation by Rich, the installer, was exceptional. Rich, in particular, was outstanding. We highly recommend this fantastic company to everyone. The only minor hiccup was that we didn't receive yard signs or decals during the installation as the installer didn't have them on hand.

Installer/Tech Neal demonstrated

Installer/Tech Neal demonstrated professionalism during the smooth installation, deserving an extra star. However, the office staff's efficiency scored a 3-4. A mix-up in the work order prompted a frustrating request for information already on the document, tarnishing the overall customer experience. This glitch contrasts with the stellar performance of the on-site technician.

The installer from Direct Home

The installer from Direct Home Medical was punctual and professional. He carefully assessed the job scope, provided valuable suggestions to improve the installation, and took the time to review the completed job with us, patiently addressing any questions we had. His courteous demeanor added to the overall positive experience.

The technician (631) arrived promptly

The technician (631) arrived promptly and clearly went over what he’d be doing, how long it might take, and ensured we knew how to operate the system from our phones. He seems to be the most skilled technician you have.

My alarm installer Ryan was a kind and skilled expert.

My alarm installer Ryan was a kind and skilled expert. He took care to get every detail right and worked patiently. The service was great. I'd suggest Slomins to friends and family. Thanks a lot.

Even though the appointment

Even though the appointment got off to a rough start, the technicians were great. They were careful, polite, and really knew their stuff.

The company provided a timely and

The company provided a timely and professional assessment and installation service. However, there were initial hiccups with scheduling appointments, requiring multiple follow-ups. Improved organization in customer support is necessary for a smoother experience.

The company offers good prices

The company offers good prices and helpful customer service. When I called, they got back to me quickly. They explained the installation process well and scheduled me for the next business day.

The company is good overall, but I didn't get a lawn sign.

The company is good overall, but I didn't get a lawn sign. The installer said he didn't have any more. He didn't let me know until after signing off that I did.

Despite the "upgrade," the

Despite the "upgrade," the equipment from Direct Home Medical continues to generate false alerts, and the control panels lost connection just one day after installation. The issues that prompted the upgrade remain unresolved, and the new equipment does not seem to provide an improvement. The overall experience with the system has been disappointing, prompting consideration of alternative service providers. On a positive note, the installers themselves were excellent.