RoadRunnerSports Ocene - 12

I visited the Marietta store recently and got great service from Brooke.

I visited the Marietta store recently and got great service from Brooke. She knew a lot about the shoes and recommended the right socks too. She also updated our information in the system and helped us use our points for the purchase. Brooke's service was really good, and it makes me want to shop there again.

Really liked my time at the Bellevue shop.

Really liked my time at the Bellevue shop. Don't get why the negativity, I said no to insoles and they're cool with it.

This company surely deserves 5 stars.

This company surely deserves 5 stars. They have the best customer service and return policies without any charge.

I was impressed with the pricing.

I was impressed with the pricing. However I wasn't completly happy that you are out of stock with the color I originally set my heart on. First time here, let's see when I finally get my order in the mail.

I've been buying shoes here for years.

I've been buying shoes here for years. Not going to pay an annual fee to be able to return shoes that gave me a blister after two hours. Won’t buy here again.

Their employee training focuses

Their employee training focuses heavily on upselling, pushing unnecessary products on unsuspecting customers. I was let go and accused of alarming things, which shocked me. It's unsettling to hear such accusations from the company owner.

I got a shoe ($150) 2 days ago, used it 1 day, sole tore.

I got a shoe ($150) 2 days ago, used it 1 day, sole tore. Store said no return, not VIP. Bad policy. Don't buy here.

I found their exchange policy to be not good

I found their exchange policy to be not good, even if I never used it. I placed an order online recently, but it was cancelled the next day. After waiting for 30 minutes, I reached their customer service. I ordered a different color on the phone, but after a few days with no updates, I called again. They told me they still didn't have any news and that it was on its way. They promised to inform me once the tracking number was ready. Frustrated, I decided to go to the store instead, but when I tried to cancel the order, they said it couldn't be done. I had to receive the order and send it back. How can an order not be cancelled if it hasn’t even been shipped? It’s completely silly. Their online service is a mess.

Road Runner Sports disappoints with

Road Runner Sports disappoints with subpar customer service and questionable pricing practices. When my online order mistakenly used an outdated address, they demanded a $14 fee to rectify it after the order had shipped. Despite a prompt correction request, they refused to cancel or refund my purchase. Save your money and opt for Amazon's superior deals and customer support instead of navigating the pitfalls at Road Runner Sports.

So, you sign up for VIP membership

So, you sign up for VIP membership for $5 to save on shoes. But then, after a year, they automatically renew it for $50. They take the money straight from your PayPal. They did email to remind, but it got lost in the flood of emails. This feels like a scam, taking advantage of customers. I hope this review stops others from buying here. And I wish their business goes under for treating people like this.

Be cautious with this company!

Be cautious with this company! They offered a complimentary membership upgrade, but it turned into a hassle. After declining a $99.99 annual fee charge, my credit card company blocked it. Despite my refusal, Roadrunner Sports resubmitted the charge and succeeded. Retrieving the unauthorized $99.99 has been an ongoing struggle for over a month. Approach with caution!

Bought trainers, got pitched a rewards

Bought trainers, got pitched a rewards scheme, but a year later faced a $69.99 VIP subscription charge attempt flagged by my credit card as potential fraud. Road Runner Sports seems sketchy with its VIP club; caution advised. Won't be returning.