Rail.ninja

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Reserved my tickets well in advance

Reserved my tickets well in advance and got the final tickets a few months later without needing to reach out myself. Great and helpful service and contact.

Квиток на Пусан.

Квиток на Пусан. Я купила квиток Сеул-Пусан кілька місяців тому. Сьогодні він приїхав. Бронювання було успішно підтверджене. Все добре. Дякую Rail Ninja!

Booking completed in advance

Booking completed in advance, and the ticket arrived a few weeks before the trip, just as planned. Helpful and fast service. I suggest using Rail Ninja.

The website is easy to use, simple, and friendly.

The website is easy to use, simple, and friendly. It provides all the details required to make and pay for the reservation without any issues.

As a senior traveler, I found Rail Ninja

As a senior traveler, I found Rail Ninja very user-friendly for booking my train. The instructions were clear, and the process was simple.

The site is easy to use with fast access and replies.

The site is easy to use with fast access and replies. Special thanks for the help and politeness of Darya from the Support Team!

Booking with this engine was quick and simple.

Booking with this engine was quick and simple. I had no trouble reserving my train ticket, and the confirmation came in no time.

This company has a solid reputation

This company has a solid reputation, which is why I decided to buy our tickets directly. Simple purchasing process. Good price.

Simple booking proces that works well.

Simple booking proces that works well. We had a payment error, and the team fastly helped us fix the problam without any delay.

Ich konnte meine Zugreservierungen ganz

Ich konnte meine Zugreservierungen ganz einfach machen. Es gab viele flexible Abfahrtszeiten und die Preise waren super!

I'm not a tech wizard, but I can easily navigate this app.

I'm not a tech wizard, but I can easily navigate this app. The layout's simple, so I never feel lost booking a ticket.

This company, they realy care.

This company, they realy care. I made a mistake and they fixed it quickly. Got my money back fast. Good job!

Booking travel proved simple, yet a snag

Booking travel proved simple, yet a snag emerged when attempting to modify return tickets due to a clash with hotel check-in times. Contacting customer service for ticket adjustment became an arduous task. This predicament presents a challenge, especially considering our limited proficiency in Spanish, potentially complicating communication with the final hotel in Barcelona upon our late arrival.

User-Friendly, with Minor Oversight

The service is generally user-friendly. I overlooked setting the number of passengers initially, but the system allowed me to backtrack and make the necessary adjustments before payment, avoiding any potential issues. Overall, it was a straightforward experience with just a minor oversight on my part.

Good variety of train choices.

Good variety of train choices. Fast response from booking to email tickets. At first, the site had issues with the date and city pages, but it eventually sorted out. I also had some problems printing the tickets on my iPad and phone. It worked fine when I used a computer after downloading the tickets.

Könnyű használni.

Könnyű használni. Nincs helyrajzi elrendezése az ülőhelyeknek, mint Olaszországban. bőséges lehetőség van választani. Nem voltam biztos, hogy mit kell ellenőriznem, és szerettem volna letölteni egy pdf verziót, mert nem mindig van internet-hozzáférés az utazás közben. Egyébként jó munka

It was easy and quick to find trains and choose

It was easy and quick to find trains and choose what I wanted. Payment feels secure. Just one problem: I wasn't told in advance that "some" tickets weren't given right away but later. Not sure why, it wasn't explained before or after I paid...

Evrythng was good xcept

Evrythng was good xcept 1 big thing - my wife gets ill if she goes backward when travelin. We asked for front-facin seats but got rear-facin ones instead, even tho lots of seats were free. We found front-facin seats but reservation messed up.

This was my first experience with this site for booking a trip

This was my first experience with this site for booking a trip. The site was simple to use from the start, from train schedule to payment. I booked a round trip from London to Edinburgh and return. I will surely use this site again.

Це зручний сайт для керування різними залізничними системами

Це зручний сайт для керування різними залізничними системами Європи, без прихованих плат. Трохи засмучує, що потрібно надавати дані паспорта на незахищеному сайті, і мені не подобається, що вони не приймають карти American Express.

The company is very easy to work with

The company is very easy to work with, and their website is user-friendly. The tickets came in another language, which is okay, but it would be nice to have an option to translate them or receive tickets in both languages.

It was quite simple to buy tickets

It was quite simple to buy tickets from Lisboa to Oporto, with plenty of choices offered. The cost of the tickets was really good and after a short time, I got the tickets sent to my email.

The company has a great app and user interface.

The company has a great app and user interface. They deliver pre-booked tickets quickly when they're ready.

I had a mixed experience with Rail Ninja.

I had a mixed experience with Rail Ninja. I booked 3 journeys, but two of them were not honored. Fortunately, the first one was while I was still in the UK, so I managed to rebook at a different time. I chose business class for all trips, but they switched me to a lower class and gave a refund for other trains. The second issue happened when I arrived in China and realized I couldn't use Google, which made me worry since I was with my elderly mother. Thankfully, the hotel concierge helped me with the booking, and I had to cancel my Rail Ninja reservation, even though it meant extra charges from the hotel. Why didn’t you provide a similar train option for my business class ticket?

The seat map wasn't shown before we booked.

The seat map wasn't shown before we booked. Now we have seats apart, not even a window seat. This trip is special for us, traveling from the US for my wife's 75th and my 80th birthdays.

Reserved train tickets from Stavanger to Oslo

Reserved train tickets from Stavanger to Oslo three months ahead. Paid upfront for first class seats. Three days prior, no tickets received! Reached out to customer support, and after some time, they offered bus alternatives! I did ask for and got a refund. Ended up flying with Wideroe Airlines instead.

Rail ninja's help team didnt anser when there

Rail ninja's help team didnt anser when there was a problam with the tickets. They dont give money back for any changes if ticket is not made right. Had to get another ticket at the station by myself cause the mistake wasnt fixed. It made things hard cause train was coming soon and time was short.

I couldn't access both outward and return

I couldn't access both outward and return tickets in Dublin. Tried in Belfast and no way of doing this. I had to buy another ticket. I did not enjoy this experience and will never use Rail Ninja again.

SCAM company and double the price!! Do not use

Rail Ninja is a scam. I paid $933 CAD for train tickets that should’ve cost $450 max for two seniors, one adult, and one child – or $580 if I’d chosen upgraded seats. They gouge prices, hide real fares, and don’t let you cancel or modify anything once you realize you’ve been ripped off. Yes, I clicked non-refundable—but that was before I knew I was paying over double the official price. The site is misleading, predatory, and designed to trick travellers who think they’re booking through the real rail company (VY). They offer no support and hide behind fine print while charging outrageous markups. Don’t use this site. Book directly with the official train operator and avoid getting scammed.

Horrible app. I booked and paid for a train

Horrible app. I booked and paid for a train, and the money was taken immediately, but I didn't get the tickets. After a few minutes, I received a new email saying the train's schedule changed and I could either choose another time or get a refund. But when I checked again, the train was still listed on the app and tickets were still being sold for the same time. Why are you still selling tickets for a train that’s been canceled??? The refund process is taking way too long!