PyramydAir.com Ocene - 9

I bought my first air rifle from Pyramyd

I bought my first air rifle from Pyramyd few years ago and wanted to buy another one lately. I called and talked with Ruth who was quite helpful in placing my new order, updating my personal profile, and informing me about some online perks available to air gunners.

You guys are awesome!!!

You guys are awesome!!! I contacted Customer Service about the 2nd magazine for my M-1 Carbine that wouldn’t hold CO2. They responded quickly and sent a replacement with no hassle at all!! Just wanted to say again... You guys are awesome!!!

The range is impressive & all items are of high standard.

The range is impressive & all items are of high standard. Pyramid Air clearly knows what they’re doing. Guides, reviews, & staff picks make this my top site for all air gun needs. Keep doing great work. Thanks, MD

I ordered an Aveng-X PCP from Pyramyd Air

I ordered an Aveng-X PCP from Pyramyd Air, which was on back order. Pyramyd Air did a great job keeping me updated on the status of my order. Good customer service is hard to come by these days.

My experience with the company

My experience with the company kicked off with Mark W from support. I had a basic question, and he provided a smart answer in just three days. After that, I purchased the compressor for my venture into PCP, knowing only what I've read. The price seems fair, and it's comforting to know that customer service will be available if necessary. Overall, it looks like a good deal. Thanks, Mark.

The rifle showed up the same day I ordered it!

The rifle showed up the same day I ordered it! Unfortunately, it had a leak that couldn’t be repaired over the phone. The support team was nice and assisted me, but when it became clear that it wasn’t an easy fix, they quickly arranged for a return. They’ll send me a new one as soon as they have more in stock.

The website is simple to use

The website is simple to use, making it effortless to find what you're looking for. You can easily compare similar items and keep them in your cart while waiting for back-ordered ones. They kept me updated on my delivery date and time, which is great for preventing theft.

Fast delivery. I just wish they gave free shipping

Fast delivery. I just wish they gave free shipping at $75 instead of $150 and offered %20 discount codes instead of %12. The buy 3, get 1 free ammo deal is nice.

I've had issues with charges from Pyramyd Air on back orders

I've had issues with charges from Pyramyd Air on back orders. They charged me different amounts without prior notice or providing an updated invoice, which was frustrating. While I understand back orders may fluctuate, better communication about any changes in charges would have been appreciated. It's important for companies to keep customers informed when adjustments are made to their orders, even for back-ordered items.