Prezzee.com Ocene - 13

Hossam was very helpful while we worked

Hossam was very helpful while we worked through my problem. He listened to my concerns with care and made sure to check in with me each day. He even contacted Ulta to help with my situation. I really hope other agents at different companies can be as dedicated and supportive as Hossam.

I asked Chat about sending a gift card to my grandson.

I asked Chat about sending a gift card to my grandson. Chat didn't know but suggested 3 options. None worked, so I called my daughter, who helped me send two gift cards to my grandson. Now I can also give gift cards to my other grandchildren using my balance.

Diane was very professional and

Diane was very professional and patient while helping me retrieve my gift card. She guided me through each step calmly. I appreciate her efforts and wish her the best. She's an excellent worker.

I'm truly impressed with

I'm truly impressed with their quick response and efficient resolution to a frustrating challenge. They managed to sort it out swiftly, and I couldn't be happier with their service.

Jeff from Prezzee was amaaaziiingggg.

Jeff from Prezzee was amaaaziiingggg. I had an issue and lost all hope and he communicated with me promptly. Made me feel very secure and he delivered great news. He helped me out

The company needs to improve

The company needs to improve their customer service wait times. I waited for a long time to speak to someone. However, Andy B helped me and solved my issue. Thank you.

They seem knowledgeable

They seem knowledgeable. I've just started using this service while in the process of switching phones, and the platforms appear to be quite different.

Marco did a great job resolving the issue

Marco did a great job resolving the issue with my gift card. It took him just 5 minutes. The only downside was waiting an hour on the phone to get to this amazing person. 5 stars for Marco because it’s not his fault...4 stars for the company due to the wait, and they should get more people like Marco.

The company gives gift card.

The company gives gift card. I like that I can choose where to spend, no matter which store it was for.

Horrible experience, save the stress & but elsewhere

Absolutely worst company to deal with…stay away!!Absolutely the Worst company to deal with! Do not buy any gift cards via Prezzee….I reached out to their so called helpline (over 20 emails) & was told complete lies from the staff! If you purchase a gift card from Prezzee they are happy to take your money (businesses affiliated on the cards do not take money from initial purchases) and then prezzee take no responsibility of the purchase afterwards to help you! They are an overseas run helpline with no idea what they are selling or how to help you when you need it! They can not even tell you where you can use the cards they sell! If they reply to this review it’s only because they are paid to respond to bad email reviews on line but like I said I sent over 20 emails & dealt with over five different people to get absolutely no where with them! Save you time, money & go to another company other then Prezzee!!! Their replies are all lies , just trying to cover themselves & they take no responsibility ! They have no care for customer service!!!

My wife gets a bunch of compliments

My wife gets a bunch of compliments from her coworkers through Prezzee. We really liked it before because we could shop right away on Amazon. But now, Amazon isn't available? However, I have to say, Prezzee did answer my question quickly. Even though Amazon isn't there, their platform still works fine, and they have plenty of other good businesses to pick from.

Horrible

Asma and Joe are so useless tbh. Horrible customer service. They didn’t even want to help me out … they don’t find a solution to things…

I got conned. Some sneaky folks

I got conned. Some sneaky folks took money from my bank account without me knowing and used it to buy gift certificates for scammers.