Openphone.com Ocene - 28

Our experience has been fantastic

The signup process with OpenPhone was incredibly smooth, and their interface is user-friendly. The mobile app works like a charm, making it easy to manage my calls on the go. But what really impressed me was their Support team – they were quick to respond and provided effective solutions to my queries. In contrast, I considered using Dialpad initially, but their signup process was riddled with glitches, and their support team couldn't offer any viable solutions. It was frustrating, and we had to start over multiple times. Thankfully, we made the right choice with OpenPhone, and our experience has been fantastic so far. I'm glad I chose them for my business communications.

Safe and Reliable

Is OpenPhone safe? Absolutely! 🌟👍 I've been using OpenPhone for my business for quite a while now, and it's been a secure and smooth experience. The app complies with legal standards, which gives me peace of mind when using it for important business transactions. Whether you're looking for a safe, good, or legal solution for your business communications, OpenPhone ticks all the boxes. Highly recommend!

Franz, Jason, and the OpenPhone team

Franz, Jason, and the OpenPhone team proved invaluable during my crisis in Colombia. Their unwavering support and assistance were crucial in recovering access to my numbers after a harrowing incident of theft and attack. I wholeheartedly recommend OpenPhone for their reliable assistance during challenging situations. Many thanks to the team for being there when it mattered most.

Open Phone has been a great tool for our team

Open Phone has been a great tool for our team, helping us stay connected while working from different locations. As someone who often works remotely, I found Open Phone to be very reliable when I was in Portugal, allowing me to make calls and send messages with ease and clear sound. It's definitely an important part of our small business and helps us stay on track.

Security You Can Trust

So, "Is OpenPhone safe? 🛡️🔒 I can answer this question wholeheartedly – yes! From encryption to compliance, OpenPhone operates at a level that makes me confident in its safety. I have never had a moment where I questioned the legality or security of the service. If you're in need of a good, safe, and legal phone system, OpenPhone is the way to go!

I was so pleased with the

I was so pleased with the way the Honest Company's help desk addressed my request to cancel my account. Although it had not been properly activated, they immediately and efficiently took care of my issue and refunded me the full amount. You really don't find many companies that are so honest nowadays, and that is greatly appreciated.

Proves valuable for our business

Proves valuable for our business, streamlining communication where our previous setup fell short. It addresses challenges in setting up and sharing calls and messages that plagued our segmented phone system. The support from OpenPhone swiftly tackles any issues, ensuring a smoother operational experience.

OpenPhone is my secret weapon!

OpenPhone is my secret weapon! It's like the superhero of simplicity – makes dealing with leads and chatting with the team a breeze via calls and texts. And get this, using other team members' numbers to reach buyers or sellers? Genius move, especially when those leads start pulling a Houdini on us.

I had a good experience with

I had a good experience with OpenPhone Support. Cole helped me out with an issue just a few hours after I reported it. He took care of the troubleshooting, which was nice and saved me time on a busy work day. The Support team showed good expertise and gave me the attention I needed.

Good Customer Service.

Good Customer Service. They are very quick to respond. The team works hard and does everything they can to make sure you get the help you need. Always ready to assist with any issues you might have.

The company's customer support really shined

The company's customer support really shined in getting my number back quickly. They were clear in their communication and swift in their actions. Much appreciated! Thanks!

OpenPhone proves to be a business

OpenPhone proves to be a business boon, seamlessly meeting my needs without unnecessary complexity. Its user-friendly design makes daily operation a delight.

The shift from my previous workplace

The shift from my previous workplace to the streamlined processes here was smooth. Handling issues, prompt information was given.

Support Can Be Slow

My experience with OpenPhone support has been a mixed bag. ⌛🤔 While the platform offers robust features, I found the customer support to be less responsive than I'd prefer, especially when using their chat function. They eventually answered my queries, but not as quickly as I needed. It's serviceable, but there's room for improvement. ⭐⭐⭐

Average Customer Support

"Regarding OpenPhone support, it's decent but not extraordinary. 👥👌 I had an issue that took a bit longer to resolve than expected. The support team was professional but not as speedy as I've experienced with other services. So, if you're considering OpenPhone, be prepared for competent but not rapid customer service.

Experiencing numerous bugs

Experiencing numerous bugs with this messaging platform. Issues include difficulty sending Google map links, flagged texts with swear words preventing sending, slow picture sending, and challenges with sending multiple pictures. Currently, struggling to find a suitable alternative due to these issues.

I regret to express my dissatisfaction

I regret to express my dissatisfaction with Openphone after a challenging 7-month experience. Managing a team of 27, my account faced repeated blocking, with only partial resolution. Unfortunately, the fourth block proved permanent, despite my compliance with all policies. This leaves me questioning Openphone's commitment to customer satisfaction and raises concerns about their future. I strongly advise exploring alternative options to avoid potential disruptions and financial losses in your business operations.

Disappointing experience with this company!

Disappointing experience with this company! Communication is a major letdown, especially for a supposed "communication" company. Customer service and care are sorely lacking. If you value reliability for your business, look elsewhere. This might work for small startup projects, but for a serious business, it's a definite no-go. Considering paying more for better service is a testament to the dissatisfaction. Explore other options to avoid the frustration of dealing with their subpar communication and service.

I have been attempting to

I have been attempting to get some help from customer service for three weeks, but have been unable to reach anyone from the company. Both phones and email tickets have gone unanswered, and untouched meetings I have scheduled have been unattended. To add salt to the injury, a representative did contact me five minutes after the meeting was meant to begin, wishing to reschedule - only to never provide any further response. This has been the most inadequate experience I have ever had with any corporation.

Openphone's customer support has

Openphone's customer support has been incredibly disappointing. Despite a year of using their service and submitting all necessary documents, our account was abruptly closed without any warning. Even with the submission of our company's legal documents, the support representative, Christian, displayed unprofessionalism and a lack of concern for our issue. It seems they are indifferent to retaining customers, making the overall experience quite frustrating.

After using OpenPhone for a few

After using OpenPhone for a few months, I've concluded that it's not worth the hassle. Our customers struggle to hear us, and we can't see call prompts. Additionally, we experience constant dropped calls. When reaching out to support, we never receive a straight answer. They often beat around the bush or blame it on our service, despite having excellent service and commercial internet in our offices. As a result, we decided to switch to Dialpad.

Upon leaving my office and reaching

Upon leaving my office and reaching home, I received an email notifying me that my account had been closed. This happened while I was in the midst of finalizing a half-million-dollar deal, and I wasn't provided with any prior warning about the account shutdown. As I compose this review, my legal team is actively taking steps to address the situation and ensure that Open Phone is held accountable for the consequences of their actions.

It's been a major setback

It's been a major setback for my business. After investing time and money, I lost valuable customers within just two months. Our registered business suffered when we discovered that the phone numbers, critical for our operations, were inexplicably lost. This seems like a system error, and the lack of recovery options is disheartening. Consider alternatives like DIALPAD with more reliable customer service to avoid such disruptions.

Facing severe issues with

Facing severe issues with OpenPhone support, with no response for three days. The inability to send messages is causing significant communication breakdown for a group of about 30 members in OpenPhone. Despite timely payments, the support team has not addressed the issue, leading to substantial losses in communication with hundreds of customers.

I initiated a trial, but my initial phone

I initiated a trial, but my initial phone call displayed a different company's caller ID, and customer support claimed they couldn't resolve it. Attempted to sign up for a chat, only to be informed it would commence in a whopping 11 days, 7 hours, and 25 minutes. Such delays aren't ideal for my business needs.

Customer service is severely lacking.

Customer service is severely lacking. There's virtually no support – no one answers the phone, and emails go unanswered. The absence of responsiveness raises suspicions of a potential scam. Surprisingly, even Vounage, with subpar products, manages a better customer support experience.

Opened an account today, but

Opened an account today, but the experience took a nosedive as they promptly blocked it. Despite my non-usage of OpenPhone, support claimed a terms violation without specifying. A frustrating start, their lack of clarity raises concerns.

my experience with these

my experience with these guys was a total letdown. The support? Utterly non-serious. All they managed to do was waste my precious time and hard-earned money. It's like dealing with the kings of disappointment.