Nzxt.com

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I've been a loyal customer of NZXT since

I've been a loyal customer of NZXT since the introduction of the Phantom 630, and I've never been disappointed by the brand or their customer service. The Phantom 630, which I still use with great satisfaction, was my first NZXT product. Since then, I've purchased multiple cases and other products from NZXT. Recently, I encountered an issue with the fan in my new limited edition PC case. The top fan started making a grinding and squeaking noise, so I reached out to NZXT support for assistance. They quickly responded and offered a replacement fan instead of requiring me to return the entire case. This solution not only saved me a lot of work but also demonstrated NZXT's commitment to customer satisfaction and environmental consciousness. This level of customer service has reinforced my trust in NZXT. Their products are of high quality, and their support team is dedicated and responsive. With such excellent service, I am confident that I will continue to rely on NZXT for my PC building needs. I highly recommend NZXT to anyone looking for reliable and well-designed PC components. Thank you, NZXT, for the outstanding service!

I have been thoroughly enjoying my custom H7 Elite PC build for over a year without any issues

I have been thoroughly enjoying my custom H7 Elite PC build for over a year without any issues. However, six days ago, it suddenly started making an unusual, constant noise. As a streamer, this noise was more than just an inconvenience; it was a significant problem that needed prompt resolution. I reached out to NZXT's customer service with some apprehension, as I lack the technical knowledge to diagnose and fix such issues. To my pleasant surprise, NZXT's post-purchase customer service, and specifically the assistance of Collin, proved to be outstanding. Despite the time zone difference, Collin responded to my inquiry swiftly. He provided clear and concise instructions and an easy solution to my problem. Now, a replacement fan is on its way, and I couldn't be more relieved. Collin's support has significantly reduced the stress and difficulty that I initially anticipated. Thanks to him, my viewers and I can look forward to a quieter streaming experience without the annoying rattling noise. I appreciate his excellent assistance and NZXT's commitment to customer satisfaction.

I can't thank Paytyn enough

I can't thank Paytyn enough for the exceptional customer service I received from NZXT. As a customer building an almost full build with their hardware, I was devastated when the part I was most excited for turned out to be defective. I thought I had wasted hundreds of dollars. However, when I reached out to NZXT for help, they responded quickly and provided clear instructions. They even went above and beyond by sending me a new and upgraded replacement for my defective part. Although I haven't received it yet, I am confident that everything will run smoothly once it arrives. Thank you, Paytyn, for your outstanding assistance and for making my experience with NZXT a positive one.

I am thrilled with the great

I am thrilled with the great quality products and beautiful designs from this brand; it has become an integral part of my PC setup. Moreover, I must commend their exceptional customer support team. When I reached out with questions, I mistakenly contacted the wrong department. However, the representative who assisted me went above and beyond, addressing all my concerns, answering my questions thoroughly, and even reaching out to other team members to provide confirmation. The level of support I received was truly outstanding.

I had the H1 (v1) case with a 140mm AIO

I had the H1 (v1) case with a 140mm AIO, and the pump stopped working just before the warranty expired. The product was no longer available, but they agreed to send me the newer H1 case with a 120mm AIO as a replacement (v2 comes with a 120mm radiator and fan instead of the 140mm one). No fuss, no delays, no transferring me between customer service agents. Thanks Juan!

Had a few issues with the RGB fans in my case over 2 years

Had a few issues with the RGB fans in my case over 2 years, but their customer support is very good. They might have the best support I've ever seen, and they help you right away on phone, chat, or with support tickets. Their warranty periods are also longer than others. For the price, I'd definetly suggest NZXT cases and coolers (but maybe not their peripherals).

Purchased a PC case from NZXT

Purchased a PC case from NZXT, my initial product from them. Had a few queries and dialed their support line. Got connected to a friendly, knowledgeable representative who assisted me well. Impressed by the customer service. Received timely email updates regarding certain parts. Rarely encountered such a satisfying experience with a company. Good job.

my experience with this

my experience with this company's support team was truly exceptional. I was impressed by the quick response time and the empathetic nature of the service representative. They went above and beyond to address my problem and ensure that it was resolved satisfactorily. I highly recommend this company for their outstanding customer support.

Man, I was fuming at first

Man, I was fuming at first – had a whole manic tirade going on. But you know what, after I chilled out, I gotta say, I'm grateful to this company more than they probably realize. Huge shoutout to Sergio and the whole squad who tackled my PC drama (and put up with my annoying self). Wishing them all a happy and safe life.

Purchased a used NZXT Kraken X53

Purchased a used NZXT Kraken X53 missing a crucial connection cable. Reached out to NZXT support for a pinout to create one myself, but to my surprise, they sent the cable at no cost! Unanticipated generosity and prompt assistance make them stand out. A company that goes above and beyond for its customers.

I faced a challenging issue with a defective cooler

I faced a challenging issue with a defective cooler, and Gabe's prompt assistance was a lifesaver. Thanks to his support, I'm eagerly anticipating the arrival of a replacement cooler that I'm confident will work flawlessly. Gabe's professionalism and efficiency were truly commendable.

My experience with the support was exceptional

My experience with the support was exceptional. The response was swift and prompt, and the service representative displayed genuine empathy towards my issue. They went the extra mile to provide a solution, making it a great experience.

My Kraken x52 Cooler has been holding

My Kraken x52 Cooler has been holding it down for 6 solid years. When I made the switch to a new motherboard, they hooked me up with a new bracket – and get this, for free! Talk about stellar service.

It was hard to get in touch with support,

It was hard to get in touch with support, but when I finally did, they said they'd forward my request to the right department. Took 3 weeks, but when it reached them, Lennard did well.

So, here's what I think about the company:

So, here's what I think about the company: They canceled my order without even checking with me first, despite having a perfectly fine credit card on file. Their reason? Apparently, my shipping address didn't match the billing address. Obviously, they wouldn't match. When I finally got through to someone after being on hold for ages, they were useless. They wouldn't transfer me to someone who could actually help, and they wouldn't let me place the order again. Maybe they're good at making gaming computers, but their customer service stinks.

I bought an NZXT Player Two Prime PC

I bought an NZXT Player Two Prime PC on Saturday, February 24th, 2024, and it was delivered on February 28th, 2024. Upon opening the package, I was surprised to find Polystyrene hugging the Graphics Card on the inside, along with static cling film attached to the dark tempered glass panel. The CPU AIO Cooler Block had a sticker advising to plug in SATA before use, and there was cardboard covering the bottom fan inside the case. Unfortunately, there was no warning about the internal packing materials, some of which could cause static electricity within the PC. When I contacted tech support about this, they suggested ignoring the sticker and removing it if desired, but made no mention of the use of Polystyrene and sheet plastic inside the PC. Unsurprisingly, the PC had issues, potentially related to static electricity damage. Despite my efforts to remove the packing materials cautiously using specialized equipment and a wrist strap attached to the mains earth, the PC continued to have problems. The provided manuals/documentation from NZXT were generic, with no tech specs available. I had to install MSI Control Centre to determine the Graphics card specifications. In my gaming experience with Cyberpunk 2077, I noticed significant performance issues compared to other RTX 4070 Ti Super Graphics Cards. The MSI "RTX 4070 Ti SUPER 16G VENTUS 2X Series, 16376 MB" ran 40fps slower than the VENTUS 3X Model in an online comparison at 1080p. Additionally, I observed a ripple effect and texture shimmering, issues absent in my old PC with a 3060 Ti card. MSI Control Centre revealed that my RAM was running at 2400Mhz, which was below expectations. The PC was listed by NZXT as Player Two Prime (Black) for £1,899.00, with the following specifications: CPU: AMD Ryzen™ 7 5800X GPU: NVIDIA® GeForce RTX™ 4070 Ti Super Memory: 32GB (2 x 16GB) DDR4 3200 Mhz Storage: 1TB NVMe M.2 SSD Motherboard: B550 Cooler: NZXT Kraken 240 RGB Power: 750W Gold Case: NZXT H5 Elite Software: Windows 11 Home However, MSI Center reported different details, including a Gigabyte B550 AORUS ELITE AX V2, 2x 16 GB DDR4-2400 (Unknown TEAMGROUP-UD4-3200), and an RTX 4070 Ti SUPER 16G VENTUS 2X Series. To return the PC, NZXT requested opening it again and wrapping all components in cardboard, a step they did not take when initially shipping the product. Lastly, while the pictures of the PC looked impressive, the actual lighting inside was inadequate, and the AIO Cooler's display was faint, making it difficult to read if set to off white. There was also a lack of lighting on the RTX card and below it.

On January 15th, I initiated the purchase

On January 15th, I initiated the purchase of a pre-built PC valued at $1,700, excluding taxes. This acquisition was intended as a birthday gift for my brother, scheduled three weeks from the order date. Regrettably, the company failed to commence the PC assembly within the specified timeframe. Despite reaching out to customer service, I was informed that the delay was attributed to the holiday season, an explanation that seemed inadequate given the order placement 20 days post-Christmas. Disappointed with the prolonged wait and lack of progress, I decided to opt for a refund. However, to my dismay, the company imposed fees exceeding $300, despite the fact that the PC was never dispatched. While they promptly deducted the initial payment, the refund process dragged on for weeks. In my experience, NZXT appears to be a company that lacks efficiency, charges exorbitant prices for subpar components, and demonstrates a disregard for customer satisfaction, prioritizing financial gain over customer well-being.

Man, NZXT really dropped the ball

Man, NZXT really dropped the ball. Four H1 systems, and not just one but two AIOs went kaput due to craftsmanship issues. Tried reaching out for help, but phone calls went unanswered, and when they finally responded to my emails, it took them forever. And get this, their grand solution was a flat-out "out of warranty means no parts for you" message. Seriously? It's like they're hiding behind proof of purchase and not owning up to their craftsmanship problems. This whole experience screams "not consumer-friendly" and "customer service? What's that?" I've had enough of NZXT's runaround. Never again will I put up with their products, and I'm waving goodbye to this poorly run ship. They've lost a customer, and I'm spreading the word. Good riddance, NZXT!

I received the PC, and the CPU

I received the PC, and the CPU temperature skyrocketed to 100°C while gaming. When I contacted them about it, their response was to reseat/repaste the cooler. However, the quality of their work on that was terrible. Despite following their instructions, I only managed to bring the temperature down by about 5 degrees. To make matters worse, the PC suddenly crashed one day and wouldn't turn back on. After troubleshooting, I discovered that the PSU was dead. I replaced it, and everything started working fine. When I approached them about warranty support, they insisted that I buy new packaging and send the entire PC back - a solution I found inconvenient and impractical. Overall, I'm disappointed with their service.

Ordered my PC from NZXT

Ordered my PC from NZXT about 3 weeks ago. They said it would ship in 3 days, but a week passed with no updates. I called and was told it had been shipped, but no tracking info. After 2 more days, I called again and found out it hadn't shipped because of missing parts. They promised an upgraded component for the delay, but nothing happened. Another 5 days and still no info. Called again and was told no upgrade, just next-day shipping. A week and a half later, it finally shipped, but now I have to wait another 7 days for delivery. Customer service hung up on me multiple times. Horrible experience, won’t buy from NZXT again. Just wanted honest communication.

Ordered this CPU Kraken 360

Ordered this CPU Kraken 360 cooling system from Amazon Italy. The box looked fancy, and the price was steep, so I thought I was getting something top-notch. But nope, it didn’t even work out of the box. Brand new, and the water pump was dead. I checked other reviews on Amazon, and guess what? Loads of people had the same issue. It’s not just me. This brand seems to have a crazy high defect rate, like 50% or something. If it doesn’t fail immediately, it breaks just after the warranty's up. The amount of bad reviews is mind-blowing. How are they even still in business with such poor quality?

Bought a brand new PC

Bought a brand new PC for £1,699 and it malfunctioned within a week. Sent it back for repair, which took forever. When it finally came back, the case was all banged up. Contacted NZXT about the damage, and they blamed me for using the wrong packaging. Funny thing is, I used the same packaging from another NZXT case I had. During the whole repair process, no one bothered to tell me about the damage or ask how I wanted it fixed. Felt like they just didn't care once they had my money. Ended up buying a new case out of my own pocket. Really disappointing experience.

A company that sells pricey

A company that sells pricey items but won't sell you replacement parts, leaving you with costly useless gadgets. I got a new 240mm NZXT Kraken RGB for £160. I accidentally pulled too hard on the breakaway cable that plugs into the base. Ebuyer, where I bought it, said they couldn't help much due to user error, which is fair. So, I contacted NZXT UK directly. They refused to sell me a replacement breakaway cable, saying they're only for warranty issues. Now my AIO is completely useless just 4 days after purchase because NZXT won't sell me a cable.

I bought this PC about

I bought this PC about 5 months ago and it’s been a nightmare. First, the Bluetooth just wouldn't work, then the line out sound was dead. I specifically ordered a 2TB model but only got 1TB. They did send the missing 1TB later, but I had to install it myself. I chose a pre-built computer to avoid all this hassle, but it turned out to be a massive mistake. Reaching out through multiple emails didn’t help either, as they never resolved the issues. This experience has been incredibly frustrating, and I regret buying from this company.

Bought a pricey PC from

Bought a pricey PC from these folks, shelled out 5k. Anticipation was high, but the software didn’t even recognize the fans or CPU. Maybe minor for some, but for that kind of money, you'd expect everything to be flawless, right? I filed several support tickets and days turned into weeks with zero solutions. Customer service? Nonexistent. It's frustrating and disappointing to be left hanging like this. My advice? Avoid this place.