NewChic Ocene - 10

Exceptional customer service and unique boots

I've been a loyal shopper at New Chic for two years, primarily indulging in their exquisite Socofy vintage style boots. These boots are not only lovely but also crafted from real leather with unique designs that set them apart. While shipping may test your patience, taking approximately 6 weeks, the overall experience has been positive. Once, a pair seemed lost in transit, but New Chic promptly refunded me within 24 hours. To my surprise and delight, when the boots finally arrived late, New Chic generously gifted them to me as a gesture of goodwill for the inconvenience. I'm thoroughly pleased with their exceptional customer service.

Satisfied with quality, patience required

After a 6-week wait, my order arrived, missing one pair of pants. The XXL shirt was smaller than expected, but the overall quality of the items is decent. While the delay tested my patience, the selection of great clothes made up for it. It's worth noting that sizing might vary, and the extended shipping time could be a drawback for those seeking a quicker turnaround. Despite these hiccups, I'm generally satisfied with the quality and variety of their clothing.

I got some items from them.

I got some items from them. Some were good, some not so much. My last buy was a 2-piece sports wear and a t-shirt. Both came in 12 days. The sports wear was said to be polyester, but feels thin and fable. The design was pretty though.

This shirt looks nice, but when I washed it

This shirt looks nice, but when I washed it, it shrank a lot. It was tight when I put it on again, but it stretched out and fit nicely afterwards.

My experience with this vendor has been marked by uncertainty and concern

My experience with this vendor has been marked by uncertainty and concern. After placing an order a week ago and opting for expedited shipping, I find myself troubled by the fact that my order status still reads "processing." What exacerbates the situation is the swift deduction of charges from my account within a day. Perusing customer reviews reveals a disconcerting pattern where individuals attempting to cancel orders faced challenges in getting their money refunded, contrary to the stated cancellation policy. The vendor's responses, blaming customers for these issues, only raise more red flags. As a customer, I sincerely hope my experience doesn't mirror these concerns. The true test lies in the vendor's ability to be as efficient in responding to cancellation requests and processing refunds as they are in handling charges.

Newchic took my T-shirt designs

Newchic took my T-shirt designs without permission and now sells them on T-shirts and hoodies. I reported copyright infringement, but they haven't responded. This company shamelessly steals and makes money from it. Disgusting!

Extremely Disappointing Shopping Experience

I had the misfortune of encountering the worst apparel shopping experience with this company. Despite placing an order two weeks ago, my items are still pending and haven't even been shipped. What's more disheartening is the utter lack of communication from the company's end. I've received no apologies or notifications about the delays, forcing me to log in regularly to check the status, only to find it perpetually "processing." To add insult to injury, my credit card was charged promptly. This entire ordeal has been a nightmare, and based on my experience, I strongly advise against patronizing this company.

I placed an order three weeks ago

I placed an order three weeks ago, and the product status remains "processing." Despite ordering a single item, there's been no shipping confirmation, emails are unanswered, and the expected ship date of December 11, 2023, has passed with no updates. The prolonged processing time and lack of communication have been frustrating, impacting the overall satisfaction with the purchase experience.

Ordering from this website has been a disappointment

Ordering from this website has been a disappointment. Despite my product being marked as "shipped" for two weeks, I've received no updates and cannot reach anyone for assistance. It's been a frustrating experience, and I caution others against trusting this website.

no info about delivery and when it will arive.

no info about delivery and when it will arive. no answer to emails. got item i didnt want and no one answrs about a refund!! total scam