MAURIPRO Ocene - 14

The company provided an affordably

The company provided an affordably priced remote control for our windlass. Encountered payment processing issues with a foreign credit card, but received prompt assistance. The team went above and beyond, calling our boat in Mexico to facilitate the order. Post-order, their consistent updates on the delivery progress were valuable, and the product arrived punctually.

I've been using Mauripro to update

I've been using Mauripro to update and refit my 2003 Dufour 36 Classic. Their prices are fair, and they respond promptly. When I needed to return something, it was dealt with smoothly. They communicated well when they got my order, when it's supposed to ship, and when it actually ships. I'm happy I discovered them and will keep using them for parts.

I ordered a NavPod for my Zeus S3 9".

I ordered a NavPod for my Zeus S3 9". I got messages about my order quickly, and got it 2 days later, just as I asked for. The Mauripro Sailing team communicated well and did super fast service. Thanks!

The team worked hard to sort out an issue

The team worked hard to sort out an issue with missing bearings from a recent delivery (the loss happened because of bad packaging, which made the track car come apart and spill the bearings).

Ordered the forespar nova lift.

Ordered the forespar nova lift. Though it took a few days to get a status via the message board, the order was delivered within 5 days. Very happy with the service and the product!

I got the forespar nova lift.

I got the forespar nova lift. Despite it took some days to get a status on the message board, the order arrived within 5 days. I'm very satisfied with the service and the product!

The website is well made, making it easy for users to navigate.

The website is well made, making it easy for users to navigate. The product variety is nice, with fair prices and a quick checkout process. I'll come back again for sure!

Having acquired both premium (

Having acquired both premium (Selden roller furling) and budget-friendly (on-sale winch covers) products, the company consistently delivers prompt and polite service.

Customer service was pretty good

Customer service was pretty good and tech support was okay too. I plan to keep using MauriPro for future buys since prices were good and they had things in stock.

I have bought various items without problems.

I have bought various items without problems. A new item didn’t suit me. The team at Mauripro handled it well. Good coms and quick action.

Great team who helped me find exactly what I needed

Great team who helped me find exactly what I needed. When I needed a return, they were easy to work with and processed the refund quickly.

Order delayed, then backordered, no communication from the sellers

I ordered 120 feet of jib sheets to replace my current ones, which were recently damaged. Timing was rather important as I planned a journey starting July 2nd, so I placed my order June 20th. Yes, I verified that the item I ordered was in stock. Later I checked the order status and it was 'waiting'. I started a chat with a service center person, they ensured me that's a technical delay, the transfer order is on its way and they'll send it to me on June 28th the latest. Today, June 29th I haven't received any communication from Mauripro, so I checked the order status again just to find it's 'backordered'. So my attempt to do the necessary replacements had failed. Now I have to either sail with damaged lines or have a replacement for 3x the cost I could get. That is not a proper style of communication and not how the promises should be kept.

I'm giving one star, but I wish

I'm giving one star, but I wish I could give less. I can't even get these guys to reply to my messages to talk about my problem. They've turned what might be an easy fix into a big mess on my side. Be careful if you're thinking about buying from Mauri Pro Sailing!

Doesn't respond to emails,

Doesn't respond to emails, Orders take forever, get a canned reply saying they're on it. Calling them is like dealing with Mickey Mouse.