Kickscrew.com Ocene - 66

This company is a scam

This company is a scam. I initially placed an order, but upon realizing that it would take 7-10 days to ship, I decided to cancel the order. I sent an email to their customer service, but I couldn't find any option to cancel the order on the Kickscrew website. These individuals completely ignored my email for an entire week and went ahead to ship the order. I had no idea how much it would cost to pay for import duties and taxes. If you want to avoid stress, I strongly recommend staying away from this company. Stress can be detrimental to your health, and dealing with Kickscrew could certainly cause unnecessary stress.

Customer support was not good.

Customer support was not good. The shipping fees were really high (around $50). I ordered size 13 but ended up getting size 12, and they didn’t offer to exchange it for the correct size. They closed my request, saying I hadn’t replied when I actually did. I had to provide screen shots to show I did respond. They eventually reopened my issue. They sent an email saying I could return it, but I still haven’t received a return label. There are simpler websites to buy from that have lower shipping costs and better help. I wouldn’t suggest this company.

This company is really not good

This company is really not good, especially if you're in the UK or Europe. They don't tell you about all the extra delivery costs, and even though they respond to emails quickly, they don't actually help much. I spent £600 on a pair of Alphafly 3 shoes that usually cost £286. I only bought them because Nike didn't have any in stock, but I didn't think I'd be overcharged! Plus, if they mess up your order, don't count on getting a full refund because they take 40% for returns.

Used Shoes Sold as New!

I ordered a pair of shoes online, expecting them to be brand new. When they arrived, I was super disappointed to find they were dirty and obviously used, with the original tags torn off. I reached out for a refund, but they only offered a partial one. Returning them would cost me more money, and there's no way to prove we weren't the ones who wore them before. It's just frustrating and feels unfair.

Terrible customer service, misled

Terrible customer service, misled on the origin of my purchase, incurring unexpected £100 custom duties. Paid the fees, only to find out the shoes were sent back. Numerous attempts to contact them yielded no response. This business is a complete joke and appears to be a scam. Strongly advise against making any purchases from them.

Illegal Charges and Extra Fees!

You won't believe this, but my experience was just awful! They tried to charge me extra just for returning something. And get this – they charged me Maryland tax even though it was tax-free week! That's totally illegal since they were shipping it here.