Italist.com

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I signed up for an

I signed up for an account to buy something and thought the payment info they asked for was just to keep on file. But then, boom, I got hit with a €150 membership fee before even buying anything. No way did I agree to that! From what I read in other reviews, seems like I'm not the first one to get tricked by this. The “sign up” button doesn’t even mention a fee, it’s hidden somewhere else. I emailed customer service right away, like 10 minutes after signing up, but they said tough luck, I agreed to the fee by making an account. Now I'm stuck paying for a year. Avoid this place, seriously. They act like they’ll help in reviews but then say there's nothing they can do. Now I gotta deal with my bank to get the money back. What a scam.

A lot of troubles

So, here's my story. I stumbled across this website that promised a sweet 15% discount if I signed up with my email. I thought, "Great, I'll get some sales notifications like usual." But boy, was I wrong. A few days later, I checked my bank account and saw a $300 charge for a subscription I never agreed to. I was floored. In this economy, who charges that kind of money for a subscription without clear consent? I reached out to their customer service multiple times, but all I got were generic responses and no real help. Canceling? Almost impossible. Now, I’m disputing the charge, and it’s been a nightmare. Seriously, stay away from this company. They’ve been nothing but trouble, and I haven't even bought anything from them!

Ordered an item for £485.58, inclusive

Ordered an item for £485.58, inclusive of €144.54 customs duties. Received a refund of £252.71 but had to pay £232.87 to my credit card for the "privilege" of trying on the item. Italist customer service's explanation cited a refund of €302.29, deducting €27.00 for return shipping and €67.63 for duties and courier fees. Previous experiences with European websites offered full refunds, including customs duties upon return. The discrepancy between the stated customs duties in the order email (€144.54) and the refund (€67.63) raises concerns. Additionally, the distinction between shipping costs and courier fees seems dubious. Only the return shipping charge appears justifiable; the rest appears deceptive.

Avoid buying from this site

Avoid buying from this site if you're unsure about the fit! I received my package on Dec 9 and needed to return it by Dec 23. I requested a return label on the 23rd, but they denied it, claiming the return window had closed. Apparently, "within 14 days" means business hours only. Their customer service was a nightmare. I had to contact four different reps before Matt finally helped me. The others just repeated that my return was "expired" without any real assistance. The whole process was extremely stressful, especially around the holidays. If you do shop here, make sure you're absolutely certain about your purchase, because their return policy is strict and the customer service isn't helpful.

Super frustrating

I used to order from italist without any problems until things went south last year. I got a Givenchy tote and a hat, and the tote came with a dust bag that had holes, weird material, and dodgy stitching. They said it was a mistake and gave me a $70 credit. I thought, okay, mistakes happen. So, I ordered Givenchy slides recently, hoping to use that credit. Big mistake. What I got was clearly counterfeit. The materials felt off, the size was wrong, and the box smelled like chemicals. Plus, no dust bags, unlike my genuine pair. Now, I'm questioning everything I've bought from them. I've tried contacting them six times with no luck. It feels like a scam, and I'm just hoping to get my money back.

Poor customer service

I recently had a bit of a mix-up with this company. While checking out, I accidentally signed up for their service. When I realized the mistake, I asked for a refund, thinking it would be straightforward. But no, they turned me down and, instead, tried to push me into buying more to make the most out of the subscription I didn't even want in the first place. It felt like they were more interested in squeezing extra purchases out of me than actually fixing the issue. Honestly, with so many other luxury goods options out there, I don't see a reason to stick with a company that doesn't prioritize customer satisfaction. My advice? Look elsewhere for your shopping needs.

You won't believe what happened

You won't believe what happened with my latest purchase. I thought I was getting a great deal, but boy was I wrong. The price looked good at first, but surprise, surprise! They added extra charges out of nowhere, claiming it was for duties. When I reached out to customer service, hoping for some clarity, it was a nightmare. They were rude and unhelpful, and I felt like they were avoiding the truth. It's even more frustrating because their staff assured me everything was included in the price. But that turned out to be a lie! And to top it all off, I discovered they might be charging me for a subscription I never agreed to. Seriously, be careful with them!

Really disappointing and unfair

I thought I was just signing up for a newsletter or an account, but then, out of nowhere, a $150 membership fee hit me. There's no clear info about costs when you're signing out, which feels sneaky. Honestly, it seems like they make more money from tricking people into these subscriptions than from selling actual stuff. When I realized the mistake, I requested a refund immediately, but they refused, even though my membership was only active for a few minutes. It's frustrating that a company can operate like this, taking advantage of people's confusion and distractions online. This kind of practice shows a lack of integrity and respect for customers.

So frustrating!

Ordered glasses from this company, expecting the usual wait, but it turned into a wild goose chase. After 17 days, I got curious and contacted support. They gave me someone else's tracking number first—like, what? Then, when they finally sent the right one, it turned out my order hadn’t even shipped yet. I asked for a refund, and they promised to cancel it. But surprise, no cancellation confirmation came through. Emailed them again, only to be told they can’t cancel it because they think it’s lost in the mail. But the tracking clearly showed it never left their place. So frustrating! How can they mess up this bad and still be in business?

I ordered from this brand

I ordered from this brand because they said delivery would be quick, like 2-4 days, and I needed the stuff urgently since I was moving. I even told them about my deadline a bunch of times. But they took forever—two weeks instead of a few days. Seriously, that’s false advertising. So, by the time it arrived, I was already living somewhere else. I had to ask my sister to help find the package, which was super stressful. Now they expect me to pay for return shipping and duties for something I never got? That's just wrong. It feels like they shipped it late just to make a sale. I’m really frustrated and won’t be paying for their mistake.

Caution is advised when considering

Caution is advised when considering this company. Despite tempting discounts, the lack of effective customer service poses a significant risk. A purchased YSL hoodie, returned promptly due to sizing issues, failed to result in a refund. The subsequent month of unresponsiveness from customer service forced involvement of the credit card company. Shockingly, images of a stained, allegedly worn sweatshirt were presented as grounds for denying a refund. Such questionable practices left me distressed and financially compromised. The touted savings of £100 are not worth the associated mistrust and dissatisfaction. Proceed with caution.

I thought I'd give this

I thought I'd give this site a shot for a beanie, but things went south fast. Dropped $108.61 on May 13, and by May 20, bam, an email saying my order was canceled. They blamed it on a stock issue, offered me store credit, but no refund. Seriously? I’m stuck spending my money only with them? That’s not fair. Most items aren't even in stock, and prices are through the roof compared to other places. And let's talk customer service—getting a reply takes ages. I’m definitely contacting my credit card company to sort this out. Be careful shopping here; it’s just not worth the headache. Save your time and money and look elsewhere.

My nightmare

I thought I found the perfect sandals, but it turned into a nightmare. The ones I got were way too small, so I sent them back the next day. I filled out the return request online, thinking it’d be smooth sailing from there. But no, three weeks passed, and still no refund. Trying to contact their customer service? Forget about it. It's like they vanished into thin air. I'm currently searching for ways to get in touch because this is just ridiculous. It’s been such a hassle, wasting so much time for something that should be simple. It’s frustrating dealing with a company that doesn’t seem to care about its customers.

Ordered a jacket from Italist,

Ordered a jacket from Italist, and they said the duty fee was included. But then DHL informs me I gotta pay extra duty fees? Really? Italist claimed it was a shipping error, but judging by other reviews, this seems like a pattern. Kinda feels like they hope some folks just pay the duty without questioning it. No phone support, so their email responses were super slow, and DHL kept nagging me for days. Eventually, Italist sorted it out, but it took way too long for something that was their mistake. Felt like they only check emails once a day. Sketchy experience overall, and not in a hurry to order again.

You won't believe what happened

You won't believe what happened with my Italist order. I waited a whole month for my package, only for it to turn up totally wrong. What I got wasn't even close to what I ordered. Imagine expecting a sleek pair of boots and receiving a random sweater instead. It's like they just grabbed whatever was lying around and sent it. Shopping online should be easy, but this was a headache. I’d say be careful if you're thinking of buying from them. It's risky business and you might end up with something you never wanted. It was a pretty frustrating experience and not worth the hassle at all.

Imagine this: I finally decided

Imagine this: I finally decided to splurge on a pair of Balenciaga Hike Tracks, spending a hefty 1071 euros. Excitement turned to disappointment when they showed up damaged—scratches on the logo, a dented box, and just one extra shoelace. Reaching out for help, I got an AI bot telling me I’d need to return them at my own cost and also cover duties and refund fees. Seriously? How's that my fault when they didn't check the quality properly? I'm not letting this slide, planning to take it up with my credit card company. Can’t believe a brand like Balenciaga would let this happen.

Dealing with this online store's return process has been a frustrating experience

Dealing with this online store's return process has been a frustrating experience. They not only charge customers the full customs duties and taxes but also impose returning shipping charges. This results in a substantial financial loss, often reaching 50-60% of the initial purchase amount. In contrast, other online retailers tend to offer more customer-friendly return policies. It's disappointing that this store doesn't provide similar options, making it hard to recommend their services given the considerable financial cost associated with returns.

I ordered a black Marni dress worth $423

My experience with this retailer has been incredibly frustrating. I ordered a black Marni dress worth $423 but received a black men's t-shirt valued at $100 instead. Despite numerous emails, I was told I had to return the men's t-shirt to receive a refund. Since I checked out as a guest without Italist membership, I have no way to facilitate this return without incurring prohibitive costs. The lack of phone contact makes problem resolution difficult. I strongly advise against using this site, given the inconvenience and expense it has caused me.

Think twice!

I ordered a dress from italist.com and returned it on time, hoping for a smooth refund process. After a while, I reached out to see what was going on with my refund. They told me it was delivered to their partner boutique, but they were still waiting for confirmation. It's been almost a month now, and there's been no update from italist. The whole experience feels quite unprofessional, and I'm starting to worry if I'll ever see my money again. I wish I had gone with a different site. If you're thinking about buying from them, maybe think twice!

I ordered this item online

I ordered this item online, and they shipped it super fast. But you better double-check if it'll fit because returning stuff is a hassle. When I sent it back, I got an email about the refund. They said they refunded me $354.78, but I paid $431 for the item, plus $38.26 for sales tax. They deducted $60 for return shipping and $54.48 for duties and courier fees. Seriously, you end up losing money, even on a return. It’s not worth it. You’re better off shopping somewhere else where returns aren’t such a headache. Lesson learned the hard way!

I had a frustrating experience

I recently had a frustrating experience with this shop. I spent over 300€ and needed to return an item. But their customer service is a joke. They only have a chat option and keep sending copy/paste responses. There's no phone number to call, so you're left feeling ignored and unimportant. It's been days, and I'm still waiting for an update on my return. It's clear they don't care about their customers once they have your money. I expected better for the amount I spent. Overall, very disappointed and won't be shopping here again.

I was quite shocked when

I was quite shocked when I noticed a charge on my debit card for 150 Euro. I didn't know there was a membership fee required! The website definitely didn't make that clear, and there was no confirmation step like with other online payments. It felt like they were hiding the info about the fee, which is really misleading. I mean, most luxury stores don't ask for a membership fee, so I wasn't expecting this at all. It's pretty unethical and tricky, and I bet most people would be caught off guard by this.

I recently had a pretty

I recently had a pretty frustrating experience with returning a pricey coat I bought for $2,500. Sent it back through DHL, and they told me I'd only get $1,800 back. I ship stuff to Europe all the time, and there's no way $700 is just for shipping and customs. The discounts they offer are appealing, but honestly, only buy if you're totally sure you’ll keep it. If you're spending a lot of money, I'd recommend going with brands like Moda Operandi or Net a Porter—they have way better return processes.

I was shocked when I

I was shocked when I saw my account charged for a subscription I didn't even know was paid. Nobody told me about it! I sent tons of emails asking for a refund, but they just kept saying no. It's like they're not even listening. This is really unfair, I didn't use the service at all. If they don't give me my money back, I'm going to complain to the authorities and post negative reviews everywhere. I'm seriously disappointed and just want this issue resolved. Please help me out and return my money.

I signed up for what

I signed up for what I thought was a free trial, but was shocked to find out they charged me $150 without any clear notice of the fee. This website is super misleading and tricks you into subscribing to some crazy expensive plan. It's totally a scam and really unethical. I reached out to customer support and demanded they cancel my subscription and refund my money right away. So disappointed and frustrated with this sneaky business practice. Avoid this site if you don’t want to get ripped off!

I ordered this really nice

I ordered this really nice coat and was super excited to get it. But then, they shipped it to the wrong address! It's just been sitting there for three days now. When I reached out, they told me I have to wait 14 days for them to fix it. Why should I wait that long when they messed up in the first place? It's so frustrating, especially since they didn't even notice the mistake themselves. Feels like they don't really care about getting things right with their shipments.

Got an email from Italist

Got an email from Italist about this amazing trip to Italy if you sign up. Sounded great, right? But then, surprise! You gotta pay $120 to become a member. Seriously? That feels pretty shady, and I’m pretty sure it’s not even legal to charge for a giveaway entry like that. There should definitely be a free way to enter these kinds of contests. Feels like they’re just trying to get money out of people. Not cool, Italist. That’s just not how you treat customers.

While I've had seamless transactions

While I've had seamless transactions with this company before, this time was disappointing. I ordered size 38 Moncler boots, but received a size 36, mistakenly placed in a box labeled 38. Despite reaching out within the return timeframe, the customer service has been evasive, ignoring my emails and providing no resolution options. The lack of responsiveness is disheartening, and I'm eager for a prompt resolution to this matter.

I bought Gucci sunglasses from

I bought Gucci sunglasses from Italist and they came today, but they’re all scratched up. The case looks new, but the sunglasses clearly aren’t. I'm super disappointed because I spent a lot expecting a new pair. Anyone else had this issue with them? They need to check their stuff better before shipping. I really thought I was getting a fresh pair. Feels like I wasted my money.

First time ordering from these guys

First time ordering from these guys, and it's definitely the last. Trying to return something is like navigating a maze, and they're slapping me with a nearly $100 fee for the trouble. That's insane! I used to order from ISuiT.com, and they never pulled this kind of stunt. Save yourself the headache – steer clear of Italist.com. Not worth the hassle, trust me.