InteriorDefine.com Ocene - 9

I ordered an Interior Define sectional

I ordered an Interior Define sectional for the living room around 2020 and have been using it since. It was customized to be an L shape to fit a long living room and we got it in the extra deep option with the down alternative filling. It's really comfy and hasn't lost its softness or sagged (unlike another popular mid century modern brand we've used). Once a week or so I'll fluff the back pillows to clean them up but that's just for looks. Functionally it works great and has lasted years of sitting and haven't had issues with staining yet (we got the performance fabric). Since then we've ordered one more futon this year in a different performance fabric and I've loved it so much! Even lasted a move.

We ordered a sofa from Interior Define in August

We ordered a sofa from Interior Define in August, and the order stayed in the final inspection process for two months. We reached out to their support team multiple times, but all we got were automated responses with expected delivery dates. When the date passed, we got an email saying our fabric was on back order with no clear idea of when it would be available. They offered a shipping refund, but after another couple of weeks, they ended up canceling our order. This company is disappointing, and their customer service is just as bad.

I was truly impressed with Interior Define

I was truly impressed with Interior Define. The recliner's superior quality exceeded my expectations, and the white glove delivery service was fantastic. What set them apart was their exceptional communication throughout the entire process. I never had to follow up; they kept me informed on the progress. This level of service ensures I'll be a repeat customer. I'm looking forward to shopping with Interior Define again and again for their outstanding products and customer care.

I was impressed with

I was impressed with the level of customization offered for the sofa. The quality and softness of the fabric exceeded my expectations. The sofa itself is incredibly comfortable, and the option to visit a physical location to test and sit on the furniture before making a purchase was a significant plus for me.

We got our ottoman and we

We got our ottoman and we really like it. First time we bought it, we never got it because the company closed. We bought it again after the company changed hands. Since we had a bad time before, we got 30% off. The ottoman came when they said it would and we really like it.

All in all, everything was fine, the only issue

All in all, everything was fine, the only issue was the production and shipping time, but that was made clear from the begining.

They did a great job

They did a great job from the start to the end. Clothes were super nice with lots of ways to make them your own, and you could pick your fabric too.

Despite waiting for months

Despite waiting for months for our supposedly "custom" sofa sectional, the delivered product left much to be desired. The cushions are disappointingly hard, the legs feel cheap, and the overall structure is unstable and wobbly. To add insult to injury, my daughter recently purchased a sectional on Amazon for a fraction of the price, and it turned out to be a far superior product.

After purchasing a Jasper couch

After purchasing a Jasper couch featuring velvet performance fabric, which was marketed as durable for children and pets, I encountered issues. Despite the assurance, my dog managed to create scratches on the fabric. Customer service responded by stating that the fabric wasn't designed to withstand such incidents. I shudder to think what a cat could do. Moreover, the chaise piece's pillow is excessively long. Overall, this purchase turned out to be a disappointment and a waste of money.