Hellymoon.com

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This company is a total scam.

This company is a total scam. They are linked to another company—Zapaka. Avoid ordering from these places. I had to send back dresses because they didn’t match the pictures and didn't fit. Customer service tried to PERSUADE me to keep the dress. First a 10% off, then a 30% off, then a Coupon Code for LATER shopping. I had to keep insisting to get real return instructions for a full refund. They require pictures of the package you're sending back and tracking info sent to them. It’s now 3 weeks since the item arrived for return & refund, and no one is replying to emails. I will be reporting this as fraud on my credit card.

Bad servis, don't order from this site.

Bad servis, don't order from this site. I got a quinceanera dress almost a month ago and sent many emails to check my order WBHMUSSL6447. But no one answerd me. They dont care about your messages, so I cant trust them. Better to buy from a site in the U.S. that is more safe. I will start my claim for fraud with my bank becuse I got scamed.

Nice service!! Good quality!!

Nice service!! Good quality!! I bought my dress for hoco here and didn’t realize it was not a US website. I felt worried, but when it came, the dress looked just like the photo and was made really well. The size was wrong, but returning it and getting the new one was simple!! I will definetly get my prom dress from here!!

After testing many bad dresses

After testing many bad dresses, I was scared I wouldn't find "the one" soon. But I found a lace gown with a great top. It lifted me up without any problems. I felt confident showing some skin. It stayed put all night, even when I danced a lot. It was a great find for a special night!

I placed an order despite seeing some bad reviews

I placed an order despite seeing some bad reviews, which made me nervous. Fortunatly, my experience was great; tracking was quick and the item arrived much earlier than planned. The dress is fantastic—good quality, fits well, and matches the picture/description perfectly. Thank you

After seeing lots of bad reviews

After seeing lots of bad reviews, I was worried about buying. Waited a week for shipping info, then got it after reaching out. Dress arrived today, 2 weeks later. Looks better than pics. Fits perfectly. I'm happy!

I really like how every dress feels high quality and nicely made.

I really like how every dress feels high quality and nicely made. Whether casual or fancy, they offer everything. You can tell they value their customers and the standard of their items. Definitely recommend!

Lovely dress..

Fits great!! It looked really nice on my mom and she liked it a lot, so I bought her another one. Sadly, she didn’t get to use it and the seller gave a full refund. I definetly recommend this!!!

Really nice looking from the chest up but under

Really nice looking from the chest up but under the tie it felt much to tight. Kinda weird fit. I normally get L/XL and went with XL. So yeah, fits small/not great if you have apron belly.

I really enjoy my order from HellyMoon!

I really enjoy my order from HellyMoon! The product was just as it was shown, and the packaging looked adorable. The whole process went so easy—I'll be coming again!

Great experience with Hellymoon!

Great experience with Hellymoon! Quick delivery, awesome products, and helpful customer service. Very happy and will definitely shop again!WBHMUS2632

Hellymoon provides great products

Hellymoon provides great products, fast shipping, and helpful customer service. Definitely recommend for a smooth shopping expereince!

Good communication all the way!

Good communication all the way! Got updates about my order, and it came in perfect shape. The product looks even nicer in real life!

Great service and lovely items!

Great service and lovely items! HellyMoon made my buying experiance nice from begining to end. I really sugest checking them out!

I really like Hellymoon!

I really like Hellymoon! Their products are stunning, well-crafted, and fairly priced. A great experience from beginning to end!

Really good customer support and quick shipping.

Really good customer support and quick shipping. The dress looked amazing and got many compliments. Thanks a lot, Hellymoon!

Hellymoon gave me just what I needed

Hellymoon gave me just what I needed—nice quality, quick delivery, and easy service. Definately recomend! WBHMUS3011

At first, it was hard to get help from Hellymoon

At first, it was hard to get help from Hellymoon when my order didn’t come on time, but once Alton replied to my emails, I felt supported as a customer. Alton said sorry for the trouble in getting help at first, understood my annoyance that the order never showed up, and kept in touch to confirm the order was lost and gave me a full refund. If Hellymoon’s first reply had been like Alton’s, I would be more willing to shop from them again.

I’m always amazed by the style and quality of the dresses from this store.

I’m always amazed by the style and quality of the dresses from this store. They come on time and match perfectly with the pictures online. It’s hard to find such reliable fashion and skill nowadays!

The company got me the thing

The company got me the thing, but it was way too little. But when you try it, you can't give it back.

I first got an email saying there was a delay

I first got an email saying there was a delay with my dresses. I contacted them asking for a refund because the dresses wouldn’t arrive on time. They said no. A few weeks later, when I finally received my order, I got the same dress in 2 sizes (one my usual size and one bigger). The website said returns were easy, but neither dress fit—they were both too small. I then emailed asking for a return, and they replied saying they only accept returns within 7 days of receiving items. Yes, I was over 7 days late, but that's such a short time, especially when they can't ship orders on time. The prices aren't great either. I found better deals at Dillards and had to buy another dress because of their slow shipping. (They say shipping is quick, but it took almost a month for the items to arrive.) I would suggest shopping somewhere else to save your time, money, and stress!

I ordered my daughter's prom dress with express shipping.

I ordered my daughter's prom dress with express shipping. I never got the dress or my money back. They kept telling me it’s being processed, then said it was ready to ship, but I still got no tracking info. Now, it’s the day before prom, and no dress. They don’t reply to my emails anymore. They also offered to refund only the shipping cost, not the full amount, even though they didn’t follow the tailoring and shipping time stated on their website for the dress I ordered.

Do not buy from this company

Do not buy from this company, they have terrible service. I ordered a dress and still haven't recieved it. The service is horrible, one star is too much for this fraud company. You claim there's no record of my order number WBHMUSSL6680, but I have sent so many emails with no reply. You don't even care to respond. It always says it's preparing for tracking, stop pretending you reply when you don't even bother with customer service.

Megrendeltem néhány ruhát lányom báljára

Megrendeltem néhány ruhát lányom báljára, mint sok más ember - a cég NEM válaszol 24 órán belül, ha megpróbálod lemondani: tehát szerintük, annak ellenére, hogy ŐK nem válaszoltak. Nem vagy jogosult visszatérítésre: vitát kezdtem, de a vevőszolgálat undorító. Annak ellenére, hogy képeket küldtem bizonyítékként, hogy PRÓBÁLTAM őket felvenni ... mégis visszautasítják, MINDAMELETEK az ő 'politikájuk' keretein belül.

I tried to give back a dress that didn't fit

I tried to give back a dress that didn't fit and was quite bad quality for the money. I emailed them within 7 days of getting it (2 days later exactly). It took more than a month to get an email back, saying the return had to start within 7 days and I couldn't return it now. Totally crazy- steer clear!

Be careful

Be careful: I ordered a dress on December 14, 2024, and it still hasn’t arrived. I got in touch with customer support and they told me that the delivery is delayed because of weather issues. Now, I am contacting my bank to file a fraud complaint for a full refund.

My prom is in early April, and I still haven't

My prom is in early April, and I still haven't heard anything about my dress, even though I paid extra for both shipping insurance and faster delivery. My order number is WBHMUSSL7517. This site seems like a scam, and I just want my dress now!

Orderd a custom size prom dress it

Orderd a custom size prom dress it was made incorrectlly and was 3 inches too small. They didn't answer emails or resolve anything.

I purchased a dress for my daughter

I purchased a dress for my daughter, using the size chart as a guide, but it was way too small for her. The quality was poor, and the chest pads were so misaligned that they were basically useless. After multiple emails with customer service, I finally received guidance on returning the dress for a refund. I paid to send it back with tracking and shared all the details with them. The dress was delivered to the address they gave me. Since then, I’ve contacted customer service four times over the past weeks, but they haven’t replied. I wouldn’t recommend ordering from this company. They are hard to deal with and do not honor their return policy (which, to be honest, is really bad). Save your cash and shop elsewhere! I'm giving my order number to see if it will prompt a response from customer service WBHMUSSL2208.

I find myself sharing the common sentiment

I find myself sharing the common sentiment expressed by others in this forum. Upon placing an order, I encountered issues with both sizing and product quality. The craftsmanship left much to be desired, as the sequins were visibly attached to lace, raising concerns about the overall construction. Despite reaching out through multiple emails, I have yet to receive any response from the company. It's disheartening when a business claims to accept refunds but fails to uphold communication standards. I feel compelled to share my experience across various platforms to prevent others from falling into the same unfortunate situation.