Helium10.com Ocene - 10

As a customer from Germany

As a customer from Germany, I am always amazed at how quickly I receive a response and how quickly a solution is found. So far I have always been helped in a friendly and competent way by Mike Da Jose and the team. Keep up the good work! The product itself speaks for itself. The data provided is important for making data-based decisions in e-commerce.

Good

I've been using Helium for a while now, over a year actually. It's kinda pricey (just my opinion) but gives a lot. I did the Amazon FBA course (still going back to some lessons), found my 1st product with the black box, and Magneto and Cerebro really helped with my Amazon KDP. Just be more picky with companies in your seller solutions hub ;)

Helium 10 is good for Amazon sellers.

Helium 10 is good for Amazon sellers. I've tried other tools like Jungle Scout, but the features offered by Helium 10, such as Cerebro and Keyword Magnet, have been really useful.

This company ain't great because their

This company ain't great because their Terms & Conditions ain't fair. They don't give refunds even if you miss cancelling a subscription by a minute. They took $999 for a year, real pricey. Better find another service with nicer customer service.

I experimented with this tool

I experimented with this tool for a few months and found it to be a waste of money. There are numerous better Amazon tools available at a more affordable price.

It seems like their automatic

It seems like their automatic renewal system is problematic and lacks effective customer service. After they deduct the money, resolving any issues becomes challenging, and the support seems unresponsive. Despite reporting the problem and initial contact with someone named Arianne Cedeno, the issue persists, and requests like removing the credit card from their system are met with no response. This experience suggests a lack of satisfactory customer service from Helium 10.

I find it regrettable to express dissatisfaction,

I find it regrettable to express dissatisfaction, but my experience with Helium 10's customer service has been less than satisfactory. Assigning zero stars would not be an exaggeration. Over a span of three days, I struggled to rectify an issue with the Amazon connection, only to face continual failure. However, the request for a refund was met with swift imposition of terms and conditions, creating a frustrating situation.

I got shuffled around from one

I got shuffled around from one person to the next. Then I found out I couldn't get my money back. These folks lack basic empathy. And their tools aren't even that great. Avoid Helium10. Customer service is terrible!

Helium 10 has made a huge difference in my Amazon selling journey!

Helium 10 has made a huge difference in my Amazon selling journey! The easy-to-use tools and helpful data have increased my sales and made everything run smoother. I really suggest trying out the helium 10 chrome extension!

I am really pleased with how quickly the customer

I am really pleased with how quickly the customer service got back to me and how they treated me with so much respect! Thanks